Would’ve been nice to a have a fridge in the room.. the service at the restaurant was very slow as not many servers took over an hour after seating to get meals which wasn’t ideal with a toddler.

Perfect location to Peppa Pig world. Also the attention to detail for kids like play area, gift on check in, nighttime treat, kids eating free

Stayed in April 2024

the breakfast room was very busy with a lot of screaming kids first thing in the morning.

Comfortable

Stayed in April 2024

N/A

*Friendly staff. *Decent-sized rooms with comfortable beds. *Smart TV with streaming services. *Kids playroom. *Good breakfast selection. *Easily accessible location. *Well equipped spa facilities. *Close to local amenities.

Stayed in April 2024

There was only one issue i had, which was kinda major, but i found a work-arround: The lights in my room were inproperly wired, in that, if i used 1 of the bedlamps, it would cut off all lights. Furthermore, the other lights didn't just turn on them selves, but all other lights, really strange. But my workarround was this: The bed lights were done correct/isolated, so i just used them for when it was time for bed.

The staff was amazingly friendly and always had a welcoming feeling. The rooms were fresh and had every amenity i needed for a superb experience, such as glasses ready in the toilet to wash my mouth, good bathtub etc. The room had a lot of poweroutlets, and so that was never an issue, along with a good free WiFi. Lastly, the breakfast was amazing a long the serving staff. Really top-stuff.

Stayed in April 2024

Really didn’t have anything to dislike. There were a considerable number of children under 5 which may discourage some guests, but it did not detract from our stay.

Staff were very good and the breakfast outstanding. The room was as expected but also very good. We enjoyed our stay. Loved the gym especially the high quality Concept2 rowers.

Stayed in April 2024

Dirt/garbage under the bed, I asked housekeeping to clean it and they did not. You had to pre-book the timing for breakfast which was a bit annoying because you could not just wake up and go.

Room was average as expected, breakfast was good, pool was good and all other facilities were good

Stayed in April 2024

the price of drinks could have been a little bit cheaper

room very clean , breakfast excellent ,staff very pleasant

Stayed in March 2024

Family friendly

Good sized room, pool, parking space , children play room

Stayed in March 2024

The breakfast was the only thing that let our stay down. The space available needs better organisation during busy periods - it was a bit like a rugby scrum at times!

The location was perfect and our room was clean & spacious.

Stayed in March 2024

Disappointed that booking through booking.com I don’t get to use my IHG membership benefits

Convenient for visiting family

Stayed in March 2024

Cost of a cooked breakfast and paying for parking. Noise levels in restaurant and *quiet room* Bedroom doors are also very noisy when closing( The hotel has an arrangement with Peppa pig land, so a large number of very young children are staying)

The room was comfortable, and the food was good

Stayed in March 2024

Breakfast was good

Stayed in March 2024

The restaurant food was very expensive for mediocre quality food and the service was very long considering was only 2 adults and 1 child

Mordern clean feel of the hotel.

Stayed in March 2024

There really wasn't anything I could complain about

Food was great, facilities were great, staff were efficient, very patient and attentive, whilst making everything feel very relaxed. Was much better than anticipated, we would go back again

Stayed in March 2024

Staff were pleasant and efficient. Room was fine. Breakfast was good.

Stayed in March 2024

Breakfast selection was great but the quality of the food wasn’t so good specially the hot food.

Great for families has a playroom and swimming pool my little one also got milk and a cookie in the evening.

Stayed in March 2024

Sunday morning breakfast was chaotic. Even though we had booked a table for a specific time, there was no highchair available. The staff looked lost with so many people. Certain items have to be ordered and they forgot to bring one of mine for example. I understand why they have a booking system for the restaurant but it's very hard to predict when the kids will be hungry. Also, leaving to book at the check in will surely mean disappointment for some. I tried to move a dinner slot and there was nothing available but the restaurant was not full. A sign needs to be put on above the heating panel to show where the button to turn it on is. It would avoid a lot of frustration. I wish we knew beforehand about having to book a timeslot for the pool. We got a space in the end but if we hadn't I would have to handle a very disappointed toddler.

The hotel structure is great for families. It feels like they designed the hotel with kids in mind. The playroom is full of toys and a video game, 2 screens with cartoons, the cutlery at the restaurant made of plastic, the colours, everything. Staff as courteous and I fell they handled our allergy with care at the restaurant. The food was really good, big portions. Breakfast had lots of options too. Rooms were clean and tidy. And I also didn't need to go around making it safe for my toddler. The bed is really comfy and lots of pillows and more than enough towels. I had a couple of requests which were done without a problem. Good size of car park.

Stayed in March 2024

Carpet was damp, bathroom was old-fashioned and had step-in bath, not ideal for older or disabled guests. Some biscuits with the tea and coffee set up would have been nice.

Room was small but cozy and well furnished. Comfortable bed, nice toiletries and good pillows. Tea and coffee available, but not enough milk. Breakfast was fine, but no different from the cheaper Holiday Inn Express hotels, would have expected something a bit nicer.

Stayed in February 2024

The entrance to the hotel is a little difficult to find, as we arrived in the dark.

The room was clean and comfortable, as was the bed. There was sufficient range of choices for breakfast.

Stayed in December 2023

The mattress was a bit too soft so my back didnt rest properly. Play ground was next to food area . So my kid kept asking to play whilst we were trying to eat .

I liked the playground. The food was amaaazing . The staff attention to details and helpfulness . Very clean and neat. Very quiet too.

Stayed in February 2024

When booked was told by email that there would be a pull out sofa bed or similar but was no extra bed just one big bed.

Stayed in February 2024

Card only payments.

Breakfast was nice.

Stayed in February 2024

Lack of adequate heating in room.

Location

Stayed in February 2024

Great location for our trip. We visited Marwell Zoo and Beaulieu Motor Museum. Food was great if a little pricey. Breakfast was excellent. Pool was lovely and clean.

Stayed in February 2024