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  5. Reviews of Holiday Inn Southend, an IHG Hotel

Reviews of Holiday Inn Southend, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

77 Eastwoodbury Crescent, Southend-on-Sea, SS2 6XG, United Kingdom

#5 of 12 hotels in Southend-on-Sea

Guests' Choice

Review Score

Based on 1851 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 24, 2024

    9.0
    Best place in Southend
    • Leisure trip
    • Couple
    • Leisure King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nice hotel, handy location Ticks all the boxes!

    Stayed in January 2024

  • Reviewed: March 15, 2024

    8.0
    Excellent value for money
    • Leisure trip
    • Couple
    • Leisure King Room
    • Stayed 1 night

    Lighting in room for applying makeup was much too dim

    Breakfast was excellent

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Good choice for our family event
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our bed was not comfortable as the mattress was very 'lumpy"

    Th Hotel provided gluten free. Cereal and bread at breakfast. The choice of vegetarian/gluten free on the dinner menu was limited, but the chef cooked an omelette at my husband's s request. We were at the hotel for a wake and again, the hotel prepared a special plate of gluten free/ vegetarian food.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Locality convenient k k
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a horrible smell in bathroom, sometimes it smelt of drains, sometimes of smoke. Lack of mint teabags on hospitality tray.

    Good variety for breakfast, however the orange juice tasted as if it had been diluted. Room was spacious and bed comfortable.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Funny smell in the bathroom on my last day.

    Had a great stay. The room was clean ans comfortable bed

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    Really good , would definitely travel again. Recommended to friends!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The car park payment system was a bit confusing. Also the night reception staff was not as vidulate as I would like with me being a female solo traveler. The staff were really accommodating of my assistance dog overall but it would be nicer if thier policy was more clearer to avoid any confusion

    Staff was nice, really accomadating and understanding of my disabilities. I had a few issues in my stay that was out of staff control, but they were quick to come up with a solution. Staff went out of there way to make me feel happy! The breakfast I had delivered to the room due to my mobility issues and they put alot on there really worth the money. Bed was comfortable and the wet room was really spacious. Over all an amazing stay!

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Facilities generally (our room and restaurant menu) exceeded our expectations.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Good choice including GF, though we were late-comers.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    How small the beds were for the price was expecting the bigger beds that you normally get in hotels

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Happy to go there again, but don't want room 203
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Cold shower water, room should have been cleaner, kept taking two towels away and only replacing one

    Breakfast was superb, reception staff and restaurant staff were lovely Location was great

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    booking in and breakfast

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Let down
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Though everything was paid on arrival except for drinks, I was quizzed each time we sat and left meal time. On one occasion, a member of staff ran from behind the bar ran after us (I will not mention his name as this is not a complaint) Only 1 gentleman, on our last day was extremely courteous. I believe he was management.

    The room service team were very friendly and professional.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    9.0
    We were made to feel very welcome and at home! Thank you
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    It felt spacious, welcoming and clean.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    It’s fantastic if flying from Southend airport the next morning.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were a bit lumpy.

    Very clean, so convenient for the airport, really friendly and attentive staff. The breakfast is excellent, and restaurant has lovely view of the runway.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Comfortable and relaxing.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    No earl grey teabags just everyday tea.

    Nice quiet room with plenty of space. Breakfast was good and was constantly being refilled

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled a bit off and thermostat not working properly

    Location and staff

    Stayed in December 2023

  • Reviewed: February 3, 2024

    9.0
    Fine as far as it went but did not eat there at all
    • Leisure trip
    • Solo traveler
    • Executive King Room
    • Stayed 1 night

    Light in bathroom was not working

    Room had more sq. feet than usual

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Would definitely stay again, good base for exploring
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Stayed 2 nights and milk etc wasn’t replenished

    Super clean, fab shower, comfy beds Staff were very professional & dealt with issue promptly & no fuss.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Suitable location for our visit to Cremetorium
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    Excellent service

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    Great location near airport
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Car park is not free

    Right next to the airport

    Stayed in October 2023

  • Reviewed: January 15, 2024

    9.0
    Stress free
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Great stay all round
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive drinks in the rooftop bar Shower screen leaked so bathroom floor got wet wet

    Very clean Staff were friendly and helpful Room was spacious Nice toiletries in bathroom

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Stress free
    • Leisure trip
    • Solo traveler
    • Standard Double Room with Airport View
    • Stayed 1 night
    • Submitted from a mobile device

    Not bidet in bathroom

    Location

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Very enjoyable
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Very clean.Nice food.Friendly staff.Comfortable room

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Good standard for a quick stop over hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy due to Christmas parties.

    Location was good

    Stayed in December 2023

Showing 1 - 25

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