St. Georges Way, Stevenage, SG1 1HS, United Kingdom
#18 of 41 hotels in Stevenage
Guests' ChoiceBased on 1010 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.2
Facilities
8.2
Staff
8.7
Value for money
7.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 March 2024
Ruth
United KingdomCheck in was slow because there was an event being held in the hotel
Huge room suitable for friends sharing
Stayed in March 2024
Reviewed: 19 March 2024
Simon
United Kingdomcomplimentary tray was not fully stocked. Shower was not good
good
Stayed in March 2024
Reviewed: 18 March 2024
Huw
United KingdomExcellent breakfast, Lovely lady organising the breakfast
Stayed in March 2024
Reviewed: 12 March 2024
John
United KingdomPaying for parking! Being told that the hotel did not own the car park is an excuse, it is contracted to an outside agency as a revenue generator. Paying for two colleagues to stay one night and then stung for an additional £12 charge to park in the hotel car park does not sit well.
Room very comfortable, breakfast plenty of choice well cooked.
Stayed in March 2024
Reviewed: 10 March 2024
Tony
United KingdomReceived a parking fine a week even though parking was paid at reception. Spoke to staff who rectified the issue but still annoyance that wasn’t needed.
Very basic property which was all that was needed for this trip. Staff very helpful with check in and helped us if needed.
Stayed in January 2024
Reviewed: 4 March 2024
Sara
United KingdomThin walls - could hear light switches in adjacent rooms, noise in hallway very loud when people were talking. Beds were a little firm and lumpy pillows. No kettle in room on arrival and floor not fully hoovered. I requested a twin for a parent and teenage child but were given a double bed...
Staff were helpful. Shower and bathroom facilities were good. Room was tidy.
Stayed in March 2024
Reviewed: 3 March 2024
Yvonne
United KingdomNothing.
Staff all very friendly and helpful. Room and communal areas very clean. Excellent choice at breakfast. I would stay here again.
Stayed in February 2024
Reviewed: 2 March 2024
Ayrton
United KingdomEverything is great in the hotel . I had a little trouble comunicating with staff on the desk but was all sorted out in 10 mins and had my room. Ready.
Stayed in March 2024
Reviewed: 21 February 2024
Lorna
United KingdomLittle parking in site. Disability twin room not provided. This policy needs to change. If 1 person is disabled the other needs a separate bed to get a good night's rest, not a shared bed when they get nudged, or disturbed all night.
Decor, bed, staff,
Stayed in February 2024
Reviewed: 5 February 2024
Linda
United KingdomCould put a few more sachets of coffee & sweetener or sugar, in the room, 1 cup isn’t enough for some people
Very clean & pleasant staff
Stayed in February 2024
Reviewed: 23 January 2024
Ian
United KingdomDifficult to find fault.
Good to park at the actual location rather than at Asda. Room was a nice a decent size. Reception staff were helpful, friendly and competent
Stayed in December 2023
Reviewed: 23 January 2024
Mania
GreeceBreakfast, parking, location
Stayed in January 2024
Reviewed: 20 January 2024
Sal
United KingdomOnly gripe was that the TV was too small given the size of the room and many channels unavailable.
Location was good, clean room and very friendly staff both front of house and kitchen/dining areas.
Stayed in January 2024
Reviewed: 11 January 2024
Emma
United KingdomThere was a deep scratch mark in the bathtub. It would be nice to get dairy free milk in the room. It needs a spa, then it will be excellent.
Great customer service at breakfast.
Stayed in December 2023
Reviewed: 11 January 2024
Roe
United KingdomThe Air Con was a bit noisy couldn't programme it to turn the air down at night as the programme for the programme settings switched off automatically at night just wanted to turn down the air as it was quite noisy on high volume . And there was no radiators to dry my towel so I had to put it on a hook to let air dry It would have been nice to have one wile programming the radiator to warm up pj's while o was in shower . There were the only down sided to the room .
I liked the lay out of the room very comfy bed pillows the shower was great the powere of it massgaed my head pretty straight forward to use very cosey yes .x
Stayed in January 2024
Reviewed: 1 January 2024
Claire
United KingdomFalse nail ( not ours) found in room on arrival, car park after going out to the theatre and coming back very full, even disabled bays which seemed to contain vehicles without badges
Good location and car park available earlier in the day, facilities good, staff helpful
Stayed in December 2023
Reviewed: 31 December 2023
Kojo
United KingdomGood customer service
Courteous staff
Stayed in December 2023
Reviewed: 16 December 2023
Lorraine
United KingdomQuiet room Comfortable Value for money
Stayed in October 2023
Reviewed: 4 December 2023
Welsh
United KingdomEverything great, pleased with upgrade, no down side
Room was upgraded, nice layout, bathroom large, bed fabulous. Breakfast great, everything perfect.
Stayed in December 2023
Reviewed: 29 November 2023
Natalie
United KingdomHairdryer in bedroom was terrible, didn’t dry my hair at all. Booked a number of double rooms but received various amounts of single beds in each room. Temperature in each room was absolutely freezing to walk into, did warm up whilst we was at dinner but maybe needs to be set warmer initially.
Restaurant service was great, coped very well with our large group and food orders was delivered swiftly.
Stayed in November 2023
Reviewed: 27 November 2023
Lisa
United KingdomLots of choices for buffet breakfast only problem was the hot food wasn't hot we were there 2 days and both mornings it was the same that's the only thing that let it down
Friendly staff. Nice big rooms. Bed really comfy. Had iron and ironing board safe and a fridge. 2 bottles of water in the fridge all in all was very nice.
Stayed in November 2023
Reviewed: 23 November 2023
Paul
United KingdomVery small car park. Have to park over the road in the none secure carpark (although this is cheaper)
Great rooms, really clean, has everything that you need
Stayed in November 2023
Reviewed: 21 November 2023
Alexandru
Romaniarooms could be nicer
breakfast very good, staff friendly
Stayed in November 2023
Reviewed: 18 November 2023
Olu
United KingdomParking
Stayed in October 2023
Redhill, UK
Romulus, USA
Podgora, Croatia
Balatonfüred, Hungary
Kuršėnai, Lithuania
Bansko, Bulgaria
Canosa di Puglia, Italy
Cajamarca, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content