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  5. Reviews of Holiday Inn Stevenage, an IHG Hotel

Reviews of Holiday Inn Stevenage, an IHG Hotel 4 stars

St. Georges Way, Stevenage, SG1 1HS, United Kingdom

#18 of 41 hotels in Stevenage

Guests' Choice

Review score

Based on 1010 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.2

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 21 March 2024

    9.0
    What we hoped for
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Check in was slow because there was an event being held in the hotel

    Huge room suitable for friends sharing

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    pleasant
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    complimentary tray was not fully stocked. Shower was not good

    good

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Will stay again
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast, Lovely lady organising the breakfast

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Staff professional, polite. Room very comfortable and well appointed.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    Paying for parking! Being told that the hotel did not own the car park is an excuse, it is contracted to an outside agency as a revenue generator. Paying for two colleagues to stay one night and then stung for an additional £12 charge to park in the hotel car park does not sit well.

    Room very comfortable, breakfast plenty of choice well cooked.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Basic hotel for what was needed
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Received a parking fine a week even though parking was paid at reception. Spoke to staff who rectified the issue but still annoyance that wasn’t needed.

    Very basic property which was all that was needed for this trip. Staff very helpful with check in and helped us if needed.

    Stayed in January 2024

  • Reviewed: 4 March 2024

    7.0
    Convenient but could have been more comfortable and room better prepared
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Thin walls - could hear light switches in adjacent rooms, noise in hallway very loud when people were talking. Beds were a little firm and lumpy pillows. No kettle in room on arrival and floor not fully hoovered. I requested a twin for a parent and teenage child but were given a double bed...

    Staff were helpful. Shower and bathroom facilities were good. Room was tidy.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    I would stay here again
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Nothing.

    Staff all very friendly and helpful. Room and communal areas very clean. Excellent choice at breakfast. I would stay here again.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Everything is great in the hotel . I had a little trouble comunicating with staff on the desk but was all sorted out in 10 mins and had my room. Ready.

    Stayed in March 2024

  • Reviewed: 21 February 2024

    7.0
    Smart place.
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Little parking in site. Disability twin room not provided. This policy needs to change. If 1 person is disabled the other needs a separate bed to get a good night's rest, not a shared bed when they get nudged, or disturbed all night.

    Decor, bed, staff,

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Comfortable & clean easy access & lovely staff
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Could put a few more sachets of coffee & sweetener or sugar, in the room, 1 cup isn’t enough for some people

    Very clean & pleasant staff

    Stayed in February 2024

  • Reviewed: 23 January 2024

    7.0
    Good hotel in handy location
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night

    Difficult to find fault.

    Good to park at the actual location rather than at Asda. Room was a nice a decent size. Reception staff were helpful, friendly and competent

    Stayed in December 2023

  • Reviewed: 23 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights

    Breakfast, parking, location

    Stayed in January 2024

  • Reviewed: 20 January 2024

    9.0
    Lovely clean hotel with ultra friendly and helpful staff
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only gripe was that the TV was too small given the size of the room and many channels unavailable.

    Location was good, clean room and very friendly staff both front of house and kitchen/dining areas.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    9.0
    Great service
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    There was a deep scratch mark in the bathtub. It would be nice to get dairy free milk in the room. It needs a spa, then it will be excellent.

    Great customer service at breakfast.

    Stayed in December 2023

  • Reviewed: 11 January 2024

    8.0
    Very Comfortable room.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The Air Con was a bit noisy couldn't programme it to turn the air down at night as the programme for the programme settings switched off automatically at night just wanted to turn down the air as it was quite noisy on high volume . And there was no radiators to dry my towel so I had to put it on a hook to let air dry It would have been nice to have one wile programming the radiator to warm up pj's while o was in shower . There were the only down sided to the room .

    I liked the lay out of the room very comfy bed pillows the shower was great the powere of it massgaed my head pretty straight forward to use very cosey yes .x

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    All in all a pleasant stay that met our needs well
    • Leisure trip
    • Family with young children
    • Family Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    False nail ( not ours) found in room on arrival, car park after going out to the theatre and coming back very full, even disabled bays which seemed to contain vehicles without badges

    Good location and car park available earlier in the day, facilities good, staff helpful

    Stayed in December 2023

  • Reviewed: 31 December 2023

    9.0
    Good hospitality
    • Business trip
    • Couple
    • Executive Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Good customer service

    Courteous staff

    Stayed in December 2023

  • Reviewed: 16 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quiet room Comfortable Value for money

    Stayed in October 2023

  • Reviewed: 4 December 2023

    9.0
    Hotel better than expected, very clean, breakfast great.
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Everything great, pleased with upgrade, no down side

    Room was upgraded, nice layout, bathroom large, bed fabulous. Breakfast great, everything perfect.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    8.0
    Great restaurant, hotel needs some improvements.
    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Hairdryer in bedroom was terrible, didn’t dry my hair at all. Booked a number of double rooms but received various amounts of single beds in each room. Temperature in each room was absolutely freezing to walk into, did warm up whilst we was at dinner but maybe needs to be set warmer initially.

    Restaurant service was great, coped very well with our large group and food orders was delivered swiftly.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lots of choices for buffet breakfast only problem was the hot food wasn't hot we were there 2 days and both mornings it was the same that's the only thing that let it down

    Friendly staff. Nice big rooms. Bed really comfy. Had iron and ironing board safe and a fridge. 2 bottles of water in the fridge all in all was very nice.

    Stayed in November 2023

  • Reviewed: 23 November 2023

    8.0
    Great facilities and accommodation just not parking
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Very small car park. Have to park over the road in the none secure carpark (although this is cheaper)

    Great rooms, really clean, has everything that you need

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    decent for the price
    • Business trip
    • Group
    • Executive Room - Non-Smoking
    • Stayed 5 nights

    rooms could be nicer

    breakfast very good, staff friendly

    Stayed in November 2023

  • Reviewed: 18 November 2023

    7.0
    Nice
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Stayed in October 2023

Showing 1 – 25

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