M6 Junct 15, Clayton Road, Clayton, Stoke on Trent, ST5 4DL , United Kingdom
#7 of 13 hotels in Stoke on Trent
Guests' ChoiceBased on 2533 hotel reviews
7.3Cleanliness
7.8
Comfort
7.9
Location
8.4
Facilities
7.5
Staff
8.4
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 23 April 2024
John
United Kingdomspa pool not working
good room and working air con
Stayed in April 2024
Reviewed: 20 April 2024
Morgan
United KingdomThe pool staff were not very friendly or helpful Was no where for my husband to get changed and jacuzzi and saunas weren’t working and that’s why I booked it because it was our anniversary
The location and staff at front desk
Stayed in April 2024
Reviewed: 19 April 2024
Gregory
United KingdomInterior by our room wasn’t great, tv didn’t work and room just very dated and needs doing up
Pool was great
Stayed in April 2024
Reviewed: 19 April 2024
Nigel
United KingdomNothing specifically that I didn't like other than perhaps the very long walk through the building to our room. It probably wasn't but it felt like miles with lots of twists and turns.
Room was fairly standard but breakfast was especially good. Restaurant and bar was fine and the chap on the front desk when we checked in was excellent.
Stayed in March 2024
Reviewed: 18 April 2024
Kerry
United KingdomThe bathroom was very small and the extractor fan did not work.
Ample parking and quite possibly the best breakfast we have had in a hotel.
Stayed in April 2024
Reviewed: 16 April 2024
Lindy
United KingdomNothing, other than very niosy other guests, out of your control, it was a pleasant stay
Room clean and neat. Bed very comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Paul
United KingdomThe external aesthetics are poor. From the building to the carpark. No a great first impression.
All staff were very helpful and polite. Internally better than the outside suggests.
Stayed in April 2024
Reviewed: 15 April 2024
Kelly
United KingdomVery friendly staff on reception. The food in the restaurant was excellent.
Stayed in April 2024
Reviewed: 14 April 2024
Ellen
United KingdomIt is difficult for me without a lift at the moment but I had excellent help from Samir on reception. The breakfast menu was excellent but the hot breakfast was not hot!
Very friendly and obliging staff especially Samir who was very helpful with my luggage and difficulty with stairs. The room was very nice and clean.
Stayed in April 2024
Reviewed: 12 April 2024
Chantal
United KingdomLoud generator-type noise overnight right by room unfortunately
Location, room size, pool, incredible value for money
Stayed in April 2024
Reviewed: 11 April 2024
Stephen
IrelandSome aspects needed updating like the leisure centre and bathrooms
The property was well located for what i needed , bar and lounge were good and so was the staff
Stayed in February 2024
Reviewed: 10 April 2024
Charlene
United KingdomWe were in am interconnecting room so could hear the people next door very loudly.
Comfy beds, good food
Stayed in April 2024
Reviewed: 7 April 2024
Scarlett
United KingdomShower was quite cold
Friendly staff
Stayed in April 2024
Reviewed: 7 April 2024
Michael
United KingdomThere was no fridge in the room.
The room was clean and comfortable, breakfast was exceptional and the staff were very friendly.
Stayed in April 2024
Reviewed: 7 April 2024
Sunita
United KingdomRoom was a little small for a family
Nice clean room, friendly staff
Stayed in April 2024
Reviewed: 7 April 2024
Bisola
United KingdomNothing
Really nice
Stayed in April 2024
Reviewed: 6 April 2024
Claire
United KingdomPool area and changing rooms needed the floors cleaning
Stayed in April 2024
Reviewed: 5 April 2024
Bridget
United KingdomThe pool area changing room needed some maintenance - doors of lockers etc The bedroom area was in need of some attention to smoke alarm. We really disliked the system in the restaurant, it was confusing for staff and patrons alike, unnecessary and inefficient.
The staff were excellent, welcoming and helpful. The pool was the main reason we booked the hotel, it was good. The location was ideal for exploring the area
Stayed in April 2024
Reviewed: 3 April 2024
Nuno
United KingdomPool with to much chlorine Access road to hotel in very bad condition Sofa bed very uncomfortable for my son Bathroom to small for a family Some staff very ignorant to guests
Breakfast and cleaning service
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
United KingdomBeautiful reception area and restaurant Modern room with v good bathroom.
Stayed in April 2024
Reviewed: 2 April 2024
Shah
United KingdomThe mattress to sofa bed was stained so Oliver changed it got me a new one
1 of the staff was very helpful and kind, Oliver was his name 😀
Stayed in April 2024
Reviewed: 1 April 2024
Pidgeon
IrelandCould update front of house. Tired in places
Breakfast excellent. Receptionist lovely worked in the bar
Stayed in April 2024
Reviewed: 28 March 2024
Alanp1
FinlandGenerally speaking the hotel was a bit of a mix between modern and a bit "tired", carpets in the corridors were new and bright but room carpets could be replaced with new or better still wooden floors. The bar area was a mismatch of high stool area and some sofa and chairs, better just easy chairs and small tables, in our case it meant sitting in the dining area which was easy to do but maybe not so easy if the hotel is busy!
Breakfast was excellent. Room was good size and two seater settee was very welcome, the ensuite facility worked very well but was rather cramped compared to the sleeping area.
Stayed in March 2024
Reviewed: 27 March 2024
Reka
United KingdomGym facilities are dated and some machines broken e.g. row erg screen broke and foot strap broken. Changing rooms could be cleaner and better maintained e.g. broken locker door. Room was basic but clean, shower quite updated. However phone in room didn't work.
Location was perfect for Alton towers, monkey forest and brilliant restaurants.
Stayed in March 2024
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