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Sipson Way /Bath Road, Heathrow, UB7 0DP, United Kingdom
16 April 2016
눉I strongly felt that the staff needs basic training required for the hospitality sector. I had so many bad experience during my one night stay. Firstly, I have never seen a hotel where cleaners opened the room door without checking whether the guests are in. It was very embarrasing to show my undressed body to somebody else. Even the cleaner never apologised. Secondly, there were two power cuts across all buildings in the morning only. At first, I was in the lift. I banged the lift door so many times and shouted to get out of the lift, nobody came to rescue me. Several minutes later, the power was back and the lift was moving, but it was so scary to stuck in a dark lift. Last but not least, the bonnet of my car was heavily damaged by the liquid dropping from the pipes above my parking space in the basement. The liquid was dried on the bonnet and difficult to be removed. I have asked the maintenance staff for compensation to wipe out the liquid and its traces. The maintenance staff said it is because they can do nothing with the old pipes although they belong to the hotel facilities. Instead, he 'kindly' advised me to claim it to 'my' car insurance company.
눇The location was good.
15 April 2016
눉That I didn't get told about the checking in early fee
15 April 2016
눉with the amount you spend i think for customers parking £12 is ridiculous and speaking with over stayers they thought the same or even customers that stay on a regular basics
눇the room is fabulous bed fantastic great nights sleep cant fault it
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