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York Racecourse, Tadcaster Road, York, YO24 1QF, United Kingdom
15 August 2016
14 August 2016
눉Curtains torn and dirty. Twin bed room one bed not made up properly and sheets had black marks on them. Not cleaned at sides of bed bits of wrappers off food down side of the bed. Hotel blamed Booking.com when I arrived saying I had not ordered breakfast which it clearly said on my form. Assistant Manger said he would phone me as I took photos of room, he has not. I have registered a complaint with booking.com. Told at Hotel being refurbished and working down to my floor 2nd. I believe at £74.00 for a night the room should have a good standard as it is four star Hotel. No instructions on how to operate hairdryer or even when it was. Or instructions for shower or how the washbasin operated trial and error.
14 August 2016
눉Toilet was dirty when we checked in and no toilet brush available so spoilt view of room
눇Comfy bed and location good and parking good
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