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Holly Lodge, Golf Course Road, Strathpeffer, Ross-shire, Highlands, Strathpeffer, IV14 9AR, United Kingdom
2 April 2016
눉Disappointed that although our room was made up for our arrival the room was not serviced at all after arrival (we had a two night stay). The hospitality tray on arrival was very sparse, no sugar and only 1 biscuit between two of us! On day 2 There was no clean towels put into the room, the hospitality tray was neither replenished nor cleaned, no spare toilet roll, the bed was unmade. There was no choice given for the cooked breakfast on either day & breakfast did not constitute the full Scottish breakfast that was advertised, no porridge was offered at all & day 1 was 1 rasher of bacon, 1 tomato & scrambled egg - day 2 was 1 rasher of bacon, 1 sausage, half a potato scone, 1 fried egg & 1 tomato - no black pudding or other Scottish fare, we weren't asked how we wanted our eggs cooked or what we wanted for our cooked breakfast or even if we wanted the cooked breakfast at all, the plate of food was just put in front of us. Halfway through eating breakfast on the day of departure Fiona asked us 'have I to get money from you?", not very diplomatic or professional! my husband stopped eating his breakfast and just handed her the cash. she wanted cash explaining that booking.com take 20% for advertising her business, word of advice book direct, we paid £170 whereas if we'd booked direct we would've only paid £144, I've emailed booking.com as they guarantee best price! Fiona had emailed me prior to our stay saying we should bring the cash with us as the cash machine in the town doesn't always work and she only wanted the cash. We booked this b&b as we were travelling some distance to attend a wedding & according to their website this was the perfect place to stay if attending such an event as they were all geared up for anything you may have forgotten, they could supply most things that were forgotten or if we'd needed any clothing ironed etc.
눇Very comfortable bed - loved the duck down duvet & pillows.
28 March 2016
눉Breakfast lacked a bit of organisation ie hardly any juice left, no glasses, no spoons.
눇Room was very clean and well equipped with kettle, hair dryer, toiletries etc. Seating area with small table in the room too. Vegetarian breakfast was very good. Property is in great location, just a couple of minutes walk to The Pavilion. Owners are great with great communication.
27 March 2016
눉That I couldn't stay for longer ;) next time I will No faults for a wonderful lodge and family
눇Lovely welcoming family, lovely location and lodge is beautiful.room is well equipped with everything needed.bed comfortable, WiFi and TV,lovely views, garden for dog,dog friendly,amazing Scottish breakfast including an extra easter treat.great price affordable for one person.great parking spaces. Highly recommend this lodge and area.will return in the future.thanks for making my visit a pleasure fiona Andrew and boys, from dionne and joy the dog
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