Nately Scures, Hook, Hook, RG27 9JS, United Kingdom
#11 of 11 hotels in Hook
Guests' ChoiceBased on 3425 hotel reviews
6.2Cleanliness
6.9
Comfort
6.9
Location
7.8
Facilities
6.6
Staff
7.7
Value for money
7.2
Free WiFi
4.4
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End of dialog contentReviewed: 18 April 2024
Mark
United KingdomPaying for WiFi, yellow stain on bathroom floor
Friendly staff, good value for the price
Stayed in March 2024
Reviewed: 6 April 2024
Stuart
United KingdomRoom very small. Bathroom door hanging off hinges and unable to close. Electric room heater not working, room very cold(15.5c). No mirror in bathroom. Bed mattress springs “pinging” with every movement. No lift. Kettle just about fitted under water tap.
Place was clean and organised.
Stayed in April 2024
Reviewed: 4 April 2024
Steve
United KingdomNo heat in bathroom, had to bleed bedroom radiator.
Much better now work as been done!
Stayed in March 2024
Reviewed: 30 March 2024
Huw
United KingdomNOthing personally but I feel others who stay may be disappointed when comparing photos with reality. Its is all a bit tired and dated, but as I said above very clean and v friendly staff
Room was fine. All a bit dated but clean and not an issue for an overnight stay. Reception staff were excellent. Very friendly and helpful
Stayed in March 2024
Reviewed: 28 March 2024
Stuart
United KingdomVery small bar area for relaxing and eating. Needs a good clean and property is very tired. Reflected in the price so all ok
Location and staff were friendly. Food was nice
Stayed in March 2024
Reviewed: 23 March 2024
Sophie
United KingdomThe room was so noisy, I didn't sleep at all. Not the most clean either. Easy to get to and good parking.
Stayed in February 2024
Reviewed: 11 March 2024
Carol
United KingdomThe food was very average
The room was clean and comfortable
Stayed in March 2024
Reviewed: 8 March 2024
Pavlo
United KingdomNeeds some refurbishing work internally
Original design, location, staff
Stayed in March 2024
Reviewed: 6 March 2024
Elaine
United KingdomBathroom unfortunately rather dated
Room was comfortable
Stayed in March 2024
Reviewed: 3 March 2024
Sian
United KingdomFelt a bit dated and run down, small bed, no pressure in hot water tap, came out as a dribble, the cooked breakfast wasn't great and the coffee latte from the breakfast coffee machine was disgusting.
Country Hotel that was quiet and great location.
Stayed in March 2024
Reviewed: 3 March 2024
Steve
United KingdomDifficult to check in as the woman couldn’t find my booking.
Wanted to check in at 2pm so had to pay the extra £15 to do that. Tried to get some sleep as I’d been on the road for 7 hrs. Got a knock at my room door with an electrician coming into the room to do some work. Went and slept in the car.
Stayed in February 2024
Reviewed: 26 February 2024
Craig
United KingdomSitting in the bar for dinner, the bread was still partly frozen and the soup was on the colder side of warm. No lifeguard at poolside, kids being allowed to jump in the pool. The dinner menu could be better for the guests that choose to add on dinner before they arrive, the menu changed from the morning to the evening. The staff seemed to be trying their best as there was a party on at the same time. The hairdryer in the room was not connected, had to get a spare. The furniture is dated in the rooms.
Breakfast was nice, a good choice of hot & cold, swimming pool, Sauna & Steam room were good, Room was warm.
Stayed in February 2024
Reviewed: 23 February 2024
Angela
United KingdomDated and lacked staff being attentive at evening meal.
Food was nice.
Stayed in February 2024
Reviewed: 23 February 2024
Mark
United Kingdomnothing
Reasonable hotel, good facilities, better than expectations. Good breakfast and choices. No issues with stay. Hot water on tap, fills bath very quickly.
Stayed in February 2024
Reviewed: 9 February 2024
Dean
United KingdomBit run down and walls were thin so quite loud
Fairly cheap
Stayed in January 2024
Reviewed: 2 February 2024
Colin
United KingdomRooms need some updating
Checkin and service
Stayed in February 2024
Reviewed: 1 February 2024
Vineeta
United KingdomRoom has weird smell like it was locked for some time
Overall it was ok
Stayed in January 2024
Reviewed: 23 January 2024
Billy
Thailandhot water in shower not work .check in not informative about Breakfast hours .so i missed it by 1 min .
Lounge . Space
Stayed in January 2024
Reviewed: 22 January 2024
Simon
United KingdomVery nicely cooked food, and at a good price. Comfortable bar, good menu, beer and service. Warm and well equipped room. Staff very nice and pleasant. Very good breakfast selection.. Would definitely use again.
Stayed in January 2024
Reviewed: 21 January 2024
Maria
United KingdomThe room was freezing. We asked at reception and they said the heating goes on one hour in the morning and one hour in the evening. It was -5° outside. Unacceptable. Got changed to a different room and heaters provided…
The staff were friendly and nice
Stayed in January 2024
Reviewed: 19 January 2024
William
United KingdomGood parking
Stayed in January 2024
Reviewed: 16 January 2024
Clair
United KingdomThe first room, tv didn’t work Heater lent on floor fire safety surely ! Reception staff helpful and accommodating
Location Helpful staff, and except female bar assistant Who was rude and not helpful
Stayed in January 2024
Reviewed: 15 January 2024
Helene
United Kingdomdecor was a bit tired and cleanliness could have been improved, crumbs on the chairs in the dining room at breakfast, bed linen wasnt great quality and poorly ironed
location was convenient with parking
Stayed in January 2024
Reviewed: 14 January 2024
Richard
United KingdomGuest services not good - I called up to arrange to pick up something I had inadvertently left behind. I had to call three times only to be eventually told the item had been thrown away.
Decent location
Stayed in December 2023
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