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Parklands, Crick, Crick, NN6 7EX, United Kingdom
17 May 2015
12 May 2015
눉We met with a group of 8 friends for dinner. Trying to order pre meal drinks was an ordeal because (several) staff did not understand English and/or the brands being ordered. Even this did not prepare us for the dining experience. After around 90 minutes and having received a round of complimentary drinks because of the delay, we started to complain and some meals arrived, one had to be returned as it was cold, and in fact was returned again the next time as still cold. There were many other problems but one of our party had still not received her meal when we had all finished ours! One waitress told us that there would be no charge for any of the food because I think she or her up line knew that was going to be our response and then another waitress arrived to tell us that they were knocking 15% of the bill! So they couldn't even organise that. During the meal one of our party went inside the kitchen to find out what was causing the delay and there was mess everywhere and only one person in there saying "I can only do my best"! There was so much going on that we can't comment on quality of the food because everyone was simply grateful to eventually receive something!!!
눇The room was much better in terms of size and comfort than I had expected. The greeting at reception was exceptional. Overall we liked this hotel and it is regrettable that our dining experience was so bad.
13 May 2015
눇Same as before
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