9 West Quay Road, Southampton, SO15 1RA, United Kingdom
#23 of 35 hotels in Southampton
Guests' ChoiceBased on 2605 hotel reviews
7.4Cleanliness
8.0
Comfort
7.9
Location
8.7
Facilities
7.5
Staff
8.4
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 24 March 2024
Ruth
United KingdomThere was nothing to dislike
It was great.che ck in quick Carpark good value. Price was good
Stayed in February 2024
Reviewed: 22 March 2024
Angus
United KingdomMattresses very thin and cheap, limited menu and ran out of items on menu. Also there small lounge/bar area was used by budget hotel also and at times no room for clients of actual hotel
Nicely situated for where I wanted to go, also 3 min walk to train station. Most staff friendly and helpful
Stayed in March 2024
Reviewed: 22 March 2024
Howard
United KingdomVentilation (or lack of). Similar to many modern hotels that don't wish to invite expense/maintenance/running costs of effective air con.
Location.
Stayed in March 2024
Reviewed: 21 March 2024
Hilary
United KingdomRoom wasn't as warm as I would like. Bathroom cold.
Didn't have breakfast
Stayed in March 2024
Reviewed: 20 March 2024
Carol
United KingdomLocked out of my room at 11 am when checkout is 12. Had to waste time going to the front desk to be let into a room I had paid to use until 12. If the checkout time is 12, make the key card work until 12.
Close to train station.
Stayed in March 2024
Reviewed: 17 March 2024
Paul
United KingdomThe bathroom was dated and the plugs for sink and bath were broken, bath plug was jammed open and sink plug jammed shut so couldn’t use the sink at all
Price
Stayed in March 2024
Reviewed: 17 March 2024
Blundell
United Kingdomroom was very small
wifi was excellent
Stayed in March 2024
Reviewed: 14 March 2024
William
United KingdomNo issues.
Location.
Stayed in March 2024
Reviewed: 12 March 2024
Natalie
United KingdomWish there was a separate hand/hair towel. So a hand towel, hair towel and bath towel. Shower unit was tired and very loose and came off the wall but was easy to slot back in. (The screw came out and notified reception upon check out) The grip grid on the bath probably needs redoing as it was a bit slippy.
Paid for breakfast for 1 morning. Selection was small but hot and cooked well. Staff were very friendly and room was a good sign, clean and comfy.
Stayed in March 2024
Reviewed: 11 March 2024
Gareth
United KingdomPrice was a little steep, inconsistent coffee
Fine location and convenient for attending events
Stayed in March 2024
Reviewed: 10 March 2024
Peter
United KingdomMy first room had a broken sink plug fitting that meant that the sink wouldn't drain at all. This should have been picked up by housekeeping, and makes me wonder how attentive they are in their work. The reception staff dealt with a room change quickly and efficiently, to their credit Now for the big gripe. This was my third vist to this hotel in the last few weeks,( it is very convenient for where I am am working as a contractor). Every time I have stayed here I book breakfast, as I need it before heading to work. The breakfast selection is pretty good for the money, which is not the problem. The problem is that all of the ingredients for the hot breakfast options are stone cold. This has been the case on all 3 stays here. I get to the breakfast room at opening time (6.30), so it hasn't been sat out for ages. This does make me wonder how well the food has been cooked, with regards to food hygiene issues. If the food was hot when it came out and is getting cold in the heated storage, this also doesn't bode well. Come on Ibis, you are getting most things right, but this is a real issue, and at the price you're charging for breakfast your customers deserve better.
The location is good for working in Southampton. The staff are friendly and helpful. The parking is charged for, but there is plenty of it. The beds are very comfortable with nice bedding.
Stayed in March 2024
Reviewed: 10 March 2024
Rahul
United KingdomRoom service was not available.
Reception staff were very polite, helpful and attentive. Excellent customer service from reception staff. Room was clean.
Stayed in March 2024
Reviewed: 7 March 2024
Jari
ThailandShower. There is good water pressure but the shower head has practically no flow. Maybe the management tries to save water by reducing the water flow in the shower head. The shower is useless as it is now.
Stayed in March 2024
Reviewed: 5 March 2024
Fiona
United KingdomAverage food. Chose to breakfast at Novotel.
Good Location. Friendly, efficient staff.
Stayed in February 2024
Reviewed: 4 March 2024
John
United KingdomAccessible room a bit cramped though bathroom & walk in shower fine
Full English really is just that. Food facilities generally ideal for this type of hotel. Limited menu available 24/7. Dog friendly too.
Stayed in March 2024
Reviewed: 29 February 2024
Tyrone
United KingdomNo complaints tbh 🤷🏾♂️
The comfortability felt nice and cozy 🙂
Stayed in February 2024
Reviewed: 27 February 2024
Ariel
United StatesOnly one small elevator.
Full English breakfast or buffet were excellent and moderately priced. Room was small but functional. Only one lift (elevator) and it is small - creates a problem when trying to get lugage down to the lobby.
Stayed in February 2024
Reviewed: 26 February 2024
Neil
United KingdomDidn’t expect to be charged £10 for overnight parking. Arrived 2 hours early and was told, in a rather perfunctory manner, I could not check in unless I paid £10 p/hour, so I sat & waited. Not even offered a coffee. After 90 mins another receptionist said I could now check in.
Room clean, u to expectation for price
Stayed in February 2024
Reviewed: 25 February 2024
Beverley
United KingdomPerfect fit cruise terminal & shops etc
Stayed in December 2023
Reviewed: 22 February 2024
Andrew
United KingdomBasic and functional. Friendly staff and very good value for money
Stayed in February 2024
Reviewed: 21 February 2024
Leandra
United KingdomIt suited my purpose very well
Well appointed accommodation-may well book again!
Stayed in February 2024
Reviewed: 17 February 2024
Luc
BelgiumRooms need a bit of an update. Old bathtub, no shower. Ventilation was not working in my room
Nice and friendly staff, hotel conveniently located, especially for those who are boarding a cruise ship the next morning. Breakfast is OK but don't come too late because you won't have many options left
Stayed in February 2024
Reviewed: 17 February 2024
Michelle
United KingdomThere was only 1 EV point for 3 hotels and that belonged to the novertel. There were no and towels in the rooms and when asked we were told they do not give them out. I think this is basic requirement for a hotel, I would expect this in the budget hotel The carpets in the rooms were filthy, looks like some one had been sick in bed and not been cleaned properly and lots of other stains, I felt dirty even after showering
Location was perfect
Stayed in February 2024
Reviewed: 17 February 2024
Julia
United KingdomThe rain!!
The staff members made it, reception & restaurant staff brilliant
Stayed in February 2024
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