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The Balloch House, Balloch Road, Balloch, G83 8LQ, United Kingdom
5 December 2015
눉The staff was not helpful and we actually booked a loch view room at a premium but was only given a partial loch view. We even checked with the staff upon check in that it is a loch view room and she confirmed that it is. Later on, we realised that it has only a partial side view of the loch. When we spoke to the staff later on, she said ya, that is considered only a partial loch view room! But she refused to charge us for only the partial loch view room rate and instead insisted that we pay for the full loch view room rate. This is totally unfair and dishonest. Upon check in when we asked explicitly if the room is as per what we have reserved ie loch view room, she should have told us about the deviation!
25 November 2015
눉Bathroom, no bath
28 November 2015
눉The property is old and the room was sloping, which meant the bed was too. It was compensated by the view and fact that it was on the first floor. So didn't ask to be moved. We were disssapointed that there was no bath only a shower.
눇The staff and the food are wonderful. The dining room is lovely and warm and full of atmosphere. We often eat here when we visit the area. The hotel is handy for the railway station and easy to find.
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