Great location

Stayed in April 2024

Due to the price of the hotel, I thought breakfast should have been included.

The staff at the hotel were very welcoming, friendly and helpful. The passage to the O2 was really good and ensured my on and I were not out roaming the streets when the show finished. There was alot of choice at breakfast.

Stayed in April 2024

Not Applicable Good Good Good

Ambience, location, and the staff s were absolutely attentive . We had a function at the ballroom with 2800 people, and the staff were amazing 👏

Stayed in April 2024

Stunning hotel with excellent spa facilities

Stayed in April 2024

Building works on the Monday but this can’t be helped!

Just the experience from the staff was amazing! Made to feel so welcomed! The room was spotless! The view was remarkable

Stayed in April 2024

I would think considering the amount paid to stay at the hotel, parking for your stay would be free, however it cost £45 per day to park at the hotel. I don’t think this is a reasonable amount. I made other arrangements. This is 100% something I’d change.

The most stunning hotel lobby! Was warmly greeted upon arrive and served by the lovely Talat on reception who treated us exceptionally as we were celebrating a birthday. Spa facility’s are great, super relaxing. Room facilities are good and bed is comfy, had a great nights sleep. Will be coming back to this hotel! There is room service available 24hrs and our food was delivered to the room by intern Madhu who provided a friendly service. Would like to particularly comment on the staff at the hotel, every person was a delight to deal with!

Stayed in April 2024

If visiting the O2 arena the hotel is in a prime location with excellent access from the hotel to the arena

Stayed in April 2024

If I had to pick something the bathroom towels were a bit old, had been washed a few too many times, so they were a bit rough on the skin. But that was a minor issue.

I loved everything about my stay, from check in to check out. All the staff were so friendly and welcoming, the room was spotless, the bed so comfortable, the bar fantastic and location could not have been better.

Stayed in April 2024

Not enough toiletries.

The spa and swimming pool were very nice. Loved the speaker in the toilet. The view was nice.

Stayed in April 2024

Location was perfect as right next door to the O2 as well as being easy to get into the centre of London thanks to the river boats. Rooms were roomy and very comfortable and the breakfast was excellent

Stayed in April 2024

Everything

Stayed in April 2024

Price

Friendly staff excellent location

Stayed in April 2024

Amazing breakfast and very friendly staff.

Stayed in April 2024

Lamps didn't work & hairdryer only cold air

Breakfast is amazing, walkway through to arena👍

Stayed in April 2024

Amazing building and location. The staff were incredible.

Stayed in April 2024

The fact that the price has doubled for a double room in less than a year

Everything - you cannot get any better!

Stayed in April 2024

We were charged for an item from the minibar which we didn't use but we were told that if an item is taken out of the minibar but then put back without drinking, it would still be charged for - lesson for the future! Air conditioner didn't work but we were given another room without delay.

We were early but our room was ready. Everything else was to expectations. Next door to the O2 arena therefore very convenient. There were lots of parking spaces available on that day. Easy to reach from the M25.

Stayed in February 2024

Nothing

Everything

Stayed in March 2024

We stayed one week and had to renew WiFi access every day - can be managed better. Windows can‘t be opened (12th floor)- but in general complaining on high level

Great view over river Thames and financial district, excellent breakfast in stylish area, very good service with friendly staff, one of the few locations in London with pool- nice ! Great bar high above the sky. Underground and Bus just five minutes away to walk, calm area.

Stayed in April 2024

Control for air conditioning, did not know if it was on or off, could do with better instructions.

Fantastic room, helpful staff, easy access to o2

Stayed in March 2024

N/A

The team are fantastic. Incredibly helpful. Room was comfortable with great amenities. Located next door to O2

Stayed in April 2024

Nothing - our stay was perfect.

I loved that it was close to the O2, a great place to stay if you are attending an event. There is a private corridor you can take that brings you directly inside the venue which was very handy. We were able to leave our luggage at the hotel whilst we went into the O2 on the day we checked out and then collect it before we left to go home. The staff were incredibly friendly and helpful.

Stayed in April 2024

Lovely spacious room,good facilities, Staff were great,very courteous and knowledgeable. Link to o2 was very handy

Stayed in April 2024

It’s very expensive. The area immediately surrounding the hotel isn’t very nice to look at.

The bed and bedding is so comfortable. We had great views and very close to the o2. Also the staff our lovely welcoming and friendly.

Stayed in April 2024