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288 Burton Rd, Derby, DE23 6AD, United Kingdom
6 July 2016
눉I hope booking.com will finally give me my refund, as it's now a month since my one night's stay , & 3 months since the 1st of 2 charges the hotel took.
눇the hotel charged me twice, in error, despite my telling them face-to-face not to do so. I didn't know of the error till I got home.they refuse to listen to reason , or facts, & have refused to refund. this makes the hotel £70+ per night instead of the promised £35+. If I'd wanted a £70 hotel I'd have booked one. The poor staff rating is because of this, although personnel I spoke to when at the hotel were friendly.
5 July 2016
눉No pastry options at all, just toast and cereals No yogurt, just milk
눇Sausage, black pudding, hash brown, mushrooms Choice of juice Choice of cereals
5 July 2016
눉As I enjoyed my stay very much, and it was only for one night, there wasn't the time for me to not like.
눇From the moment I was booked in at reception the staff were very polite and professional. Nothing was to much trouble. Thank you for the enjoyable stay. I had two meals both were excellent.
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