150 Bayswater Road, Kensington and Chelsea, London, W2 4RT, United Kingdom
#603 of 1,004 hotels in London
Guests' ChoiceBased on 2002 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
8.9
Facilities
7.7
Staff
8.5
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 28 March 2024
Helen
United KingdomLike most London hotels the rooms are a little on the small side and the room was a little dark because of the proximity to other buildings.
The location and the lovely welcome from the reception team, with a special mention to Caner who couldn’t do enough for us.
Stayed in March 2024
Reviewed: 23 March 2024
Amar
IraqThe lift service
The location
Stayed in March 2024
Reviewed: 20 March 2024
John
United KingdomA littlee noise by other guests, but not to bad.
Helpful and frendly staff, a lovely place to relax.
Stayed in March 2024
Reviewed: 19 March 2024
Vania
United StatesThe hotel is really close to train stations. Lots of stores and restaurants. The staff were very nice and helpful
Stayed in March 2024
Reviewed: 19 March 2024
Darren
IrelandClosing a hotel bar at 11.00 is very unflexible
The room was well equipped
Stayed in March 2024
Reviewed: 17 March 2024
Simon
United KingdomBreakfast was a bit underwhelming
Super helpful staff
Stayed in March 2024
Reviewed: 15 March 2024
Vijay
United KingdomThe cafe/restaurant wasn't very good as the menu was very limited for dinner. Breakfast was also not great in comparison to other Hilton's I've stayed in. Hashbrowns were overcooked, Pork sausages were undercooked. Chicken sausages were available on Monday but not on Tuesday. No yoghurts available.
Stayed in March 2024
Reviewed: 11 March 2024
Smita
United KingdomState of shower, king room was small by many standards; menu was bad and food was bad by any standards-we were told it was due to renovation work.
Location-we wanted to walk in Hyde Park; Liked the cafe area- cheery Staff- overworked but very willing to please Half board was offered at reasonable rate perhaps due to shortcomings due to renovation work
Stayed in March 2024
Reviewed: 11 March 2024
Donna
United KingdomMissed the sign for the parking off main road. Some spaces taken up by materials looked a little unsightly and furniture making the spaces left tight. Commercial vans did block the entrance to available parking slightly luckily husband was driving.
Breakfast was good, staff were friendly, overall pleasant stay. Great location to royal albert hall and parking which supported our overall choice of hotel.
Stayed in March 2024
Reviewed: 10 March 2024
Dawn
United KingdomMy booking stated that I had a safe deposit box and a balcony. The staff apologized for the inconvenience, the safe was missing after a refit but there was some confusion over the balcony.
The location was good and staff were friendly
Stayed in March 2024
Reviewed: 8 March 2024
Anita
United StatesThe bathroom was on the small side.
Location was excellent. Customer service was very helpful.
Stayed in February 2024
Reviewed: 6 March 2024
Emre
BelgiumVery nice trip, wants to thank the staff for its help, especially Caner and Jason
Stayed in March 2024
Reviewed: 5 March 2024
Kusolsomboon
ThailandStaff were super friendly and nice, especially the guy name Caner. 👍 Very attentive from our arrival till departure.
Stayed in March 2024
Reviewed: 4 March 2024
Jane
United KingdomBar service and quality of items available at the bar is terrible
Location was great, very clean but lacks extra details to make it worth the money.
Stayed in March 2024
Reviewed: 29 February 2024
Steven
United KingdomNothing
Friendly staff, available parking, ideal location. Breakfast was great and the room was well appointed and comfortable.
Stayed in February 2024
Reviewed: 24 February 2024
Ugur
TurkeyThe room was a little bit small but enough for my solo travel, but I knew it before my stay.. I should consider an alternative room if I come with my wife.
Location was perfect. Across Hyde Park, a few steps away. Easy access to commute alternatives. Staff was very nice, friendly and caring, and a special thanks to Mr Caner at the front desk. He took care even when not present at the hotel. Breakfast was rich and served in a comfortable place. Hotel was very clean, air conditioning was well.
Stayed in February 2024
Reviewed: 24 February 2024
Syafira
United KingdomFree room upgrade Yummy warm cookies upon check-in On-site parking Nespresso coffee machine Cleanliness Friendly and nice staff!!
Stayed in February 2024
Reviewed: 20 February 2024
Hanne
NorwayNice reception staff particularly Caner.
Stayed in February 2024
Reviewed: 19 February 2024
Vijayalakshmi
IndiaGreat location, good rooms and helpful staff
Very great and helpful staff especially Carner was helpful
Stayed in February 2024
Reviewed: 18 February 2024
Melissa
United KingdomLift undergoing works - not aesthetic and quite claustrophobic
Warm welcome from caner on reception. Took luggage as room not ready and advised approx time room would be ready
Stayed in February 2024
Reviewed: 16 February 2024
Mirian
NigeriaNothing
Caner the front desk staff was a lot of help during my stay at the hotel.
Stayed in February 2024
Reviewed: 16 February 2024
Mirian
NigeriaNothing
Great staff particularly Caner was really helpful and welcoming. He also ensured I had a good stay.
Stayed in February 2024
Reviewed: 15 February 2024
Lucy
United KingdomRooms were very small and they were unable to provide us with twin beds for one bedroom
Fantastic location, wonderful for getting to Kensington High Street and into Central London.
Stayed in February 2024
Reviewed: 15 February 2024
Muneerah
KuwaitNothing
Location
Stayed in January 2024
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