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  5. Reviews of DoubleTree by Hilton London - Hyde Park

Reviews of DoubleTree by Hilton London - Hyde Park 4 stars

150 Bayswater Road, Kensington and Chelsea, London, W2 4RT, United Kingdom

#603 of 1,004 hotels in London

Guests' Choice

Review score

Based on 2002 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 28 March 2024

    8.0
    An affordable, conveniently located hotel on the doorstep of Hyde park, Notting Hill and Kensington.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Like most London hotels the rooms are a little on the small side and the room was a little dark because of the proximity to other buildings.

    The location and the lovely welcome from the reception team, with a special mention to Caner who couldn’t do enough for us.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • Deluxe King Roomwith View - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    The lift service

    The location

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    A lovely location,and peaceful place to relax in.
    • Leisure trip
    • Couple
    • Deluxe Corner King Room
    • Stayed 4 nights
    • Submitted via mobile

    A littlee noise by other guests, but not to bad.

    Helpful and frendly staff, a lovely place to relax.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    If I visit London again; I will stay there again
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is really close to train stations. Lots of stores and restaurants. The staff were very nice and helpful

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights

    Closing a hotel bar at 11.00 is very unflexible

    The room was well equipped

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Breakfast was a bit underwhelming

    Super helpful staff

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Okay!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    The cafe/restaurant wasn't very good as the menu was very limited for dinner. Breakfast was also not great in comparison to other Hilton's I've stayed in. Hashbrowns were overcooked, Pork sausages were undercooked. Chicken sausages were available on Monday but not on Tuesday. No yoghurts available.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Proximity to Hyde Park and palace
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    State of shower, king room was small by many standards; menu was bad and food was bad by any standards-we were told it was due to renovation work.

    Location-we wanted to walk in Hyde Park; Liked the cafe area- cheery Staff- overworked but very willing to please Half board was offered at reasonable rate perhaps due to shortcomings due to renovation work

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Overall pleasant stay
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    Missed the sign for the parking off main road. Some spaces taken up by materials looked a little unsightly and furniture making the spaces left tight. Commercial vans did block the entrance to available parking slightly luckily husband was driving.

    Breakfast was good, staff were friendly, overall pleasant stay. Great location to royal albert hall and parking which supported our overall choice of hotel.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    My booking stated that I had a safe deposit box and a balcony. The staff apologized for the inconvenience, the safe was missing after a refit but there was some confusion over the balcony.

    The location was good and staff were friendly

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was on the small side.

    Location was excellent. Customer service was very helpful.

    Stayed in February 2024

  • Reviewed: 6 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very nice trip, wants to thank the staff for its help, especially Caner and Jason

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Will be back next time we are in London.
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff were super friendly and nice, especially the guy name Caner. 👍 Very attentive from our arrival till departure.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    7.0
    Comfortable but not good value for money
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Bar service and quality of items available at the bar is terrible

    Location was great, very clean but lacks extra details to make it worth the money.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Relaxing, comfortable and enjoyable
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    Nothing

    Friendly staff, available parking, ideal location. Breakfast was great and the room was well appointed and comfortable.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Very satisfactory stay.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a little bit small but enough for my solo travel, but I knew it before my stay.. I should consider an alternative room if I come with my wife.

    Location was perfect. Across Hyde Park, a few steps away. Easy access to commute alternatives. Staff was very nice, friendly and caring, and a special thanks to Mr Caner at the front desk. He took care even when not present at the hotel. Breakfast was rich and served in a comfortable place. Hotel was very clean, air conditioning was well.

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Very pleasant stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Free room upgrade Yummy warm cookies upon check-in On-site parking Nespresso coffee machine Cleanliness Friendly and nice staff!!

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice reception staff particularly Caner.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location, good rooms and helpful staff

    Very great and helpful staff especially Carner was helpful

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Fabulous
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lift undergoing works - not aesthetic and quite claustrophobic

    Warm welcome from caner on reception. Took luggage as room not ready and advised approx time room would be ready

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Good ambience and friendly staff.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Caner the front desk staff was a lot of help during my stay at the hotel.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Good place and close to the city centre
    • Leisure trip
    • Solo traveller
    • Queen Room - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great staff particularly Caner was really helpful and welcoming. He also ensured I had a good stay.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    Lovely trip away, staff were very helpful and friendly
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms were very small and they were unable to provide us with twin beds for one bedroom

    Fantastic location, wonderful for getting to Kensington High Street and into Central London.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in January 2024

Showing 1 – 25

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