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Wrights Lane, Kensington and Chelsea, London, W8 5SP, United Kingdom
6 June 2016
눉Our room was poor, paid for a superior twin, but felt the room was basic. The sealant in the bathroom was dirty and needs re-doing, there was a large gap at the top of the bathroom door. The bottom of the bathroom door was damaged. The extractor fan and air conditioning unit were very dated and subsequently noisy. They need updating. The furniture in the room was basic. There was an odour in the room when we first entered. If this room was a superior, I would hate to see a basic.
눇The staff and service were excellent. The restaurant, spa, and hotel bar were good. The hotel entrance and full ground floor were very impressive. Room service was excellent.
6 June 2016
눉The room was very small and the bed was lumpy, very old mattress. There were two of us staying but only one set of shower toiletries.
눇The location and facilities were good and the bar area was very modern and comfortable
6 June 2016
눉Absolutely awful! I had booked a room for one night for me and my partner as a birthday present on arrival straight away they advised I would have to pay an extra £67 just IN CASE I used other facilities thinking I would receive the money back into my account when I checked out I agreed and carried on with checking in. Overall the hotel looked lovely until we got Into our room it was so cramped and tiny considering I paid for an exclusive double room I felt abit robbed! Not to mention the view of a horrible roof. We then proceeded to try the wifi to them find out it was £10 a day wow in this day and ages this is ridiculous I could understand £5 or something similar. Later into the night all we heard was slamming doors and construction outside walls almost like paper. But I must say the worst part of all was not requesting a wake up call and leaving a do not disturb sign outside, somebody just walks into our room at half 9 in the morning looking in and walking back out!! Furious isn't even the word and to top it off the money they took from me will not be back into my account until 5 - 10 working days. Talk about false advertisement and awful service i seriously would never recommend anyone to stay here.
눇The area was lovely
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