Breakfast ran out of food before 9am, however this was remedied by the chef making up more ASAP. Noise from a handful of guests banging doors and going up and down corridor in the earlier hours 1-2am. This isn't to the fault of the hotel or staff though! They did eventually go to bed! 😅🙌 No mini fridge in the room - would recommend this. So handy for travellers on route to further north, could then store fresh dog food and any travelling foodie bits.

The customer service. Breakfast service, staff on duty were great. Chef was really accommodating, making sure had fresh eggs for our breakfast. Loved that it was really dog friendly. Will definitely recommend to others. Bathroom, especially the shower was a great size, lovely and clean. Good sized family room. Plenty of extra bedding and cushions.

Stayed in April 2024

No way to turn the heating off manually. The hotel turn them on and off. Didn't really bother us too much as we opened a window, and it was frosty outside, so it balanced out. Could hear everything from the room above us, which wasn't great, so in the morning it was very loud and woke all of us up.

Such a big room! Was so comfortable, plenty of seating. Tea and coffee facilities! Lovely views. Staff are really friendly.

Stayed in April 2024

The toilet cover was really stained and gross - I could barely use the toilet. I don't imagine changing it would be that expensive... There was no toiled brush whatsoever :( During the first night we spent there at around 1 am a very loud alarm went off - it ruined our first night sleep. We asked about it in the morning and they had no idea what happened.. we had a very packed schedule so not being able to sleep for few hours during the night really impacted us.

We liked the location, so much more quiet than Edinburgh. The deal was really good, breakfast was ok - having warm food during that cold weather was key for us. We also had dinner there for the 2 nights spend, the food was good (a bit pricey though). You can have a walk through the Bannockburn Battlefield which is right behind the hotel. I highly recommend the National Wallace Museum from Stirling as well.

Stayed in April 2024

no guest sitting room

room restaurant

Stayed in April 2024

It is a bit tired/dated.

TV had apps. Location right next to the NTS visitor centre/battlefield site. Quick and easy check in/out. Pleasant staff on reception. Bar looked like it had a good atmosphere.

Stayed in April 2024

They were in the process of remodeling and the carpets were not in great shape so hopefully those get replaced. The beds were decent and bathrooms were clean.

The staff was very pleasant and it was nice to have Bannockburn directly behind the hotel.

Stayed in April 2024

No entertainment on a Friday

Very clean

Stayed in March 2024

Breakfast has room for improvement. The beds could have been slightly bigger. Lights in the bathroom were closing automatically which was taking about 5 minutes.

The hotel looked a bit old and in a need of a refurbishment, however it was very clean and a value for money.

Stayed in March 2024

Dinner

Stayed in March 2024

The lady at reception was amazing with our check in . Bar staff is lovely.

Lovely hotel, can sign Into your own netflix amazing with having young children

Stayed in March 2024

There had been a floor collapse from the upstairs ballroom. This meant only a 1/4 of the bar was available. There had been no information about this when booking.

Check-in was quick and efficient, rooms a good size and attractive. Breakfast was cooked fresh and was enjoyed by both of us. Dinner was ok

Stayed in March 2024

I felt the shower looked unsafe ( no non slip mat) didn’t use as prone to falls. No hand rail to step into shower

Stayed in March 2024

The water pressure in the shower was too low and the wifi was very slow.

The rooms were modern with USB sockets, tea and coffee was provided.

Stayed in March 2024

The exterior gives a false impression of the hotel. It’s very drab. There was work being done in the bar area.

Staff were friendly and helpful

Stayed in March 2024

The shower was only luke warm

The staff were really nice

Stayed in March 2024

Buffet breakfast was busy and had to wait for them to top up trays as most were just about empty

Nice and clean and staff were very professional and friendly

Stayed in March 2024

Beds weren't the comfiest, bathroom door didn't lock.

Friendly staff, homely

Stayed in March 2024

Some of the decor was rather ‘tired’ and in need of a refresh.

Food was excellent - both at dinner and at breakfast. The room was very comfortable and clean. I particularly liked the crisp white sheets.

Stayed in March 2024

Nothing

Great location, excellent facilities. First rate good and drink, charming, wonderful, kind staff

Stayed in March 2024

The toaster for one it was falling apart. Doors some had terrible squeaks we did mention it to staff they said they would sort it but still squeaked all time we was there little annoying as it kept waking us up.. Cleanliness of room was not good load of fluff behind the door, bath had hairs in,did find it hard getting in and out of the bath as it had high sides and no safety rail to hold onto getting in or out definitely not for elderly people.When you opened the windows they were black inside.

Location was excellent for what we needed. Breakfast was excellent. Staff very pleasant.

Stayed in March 2024

Good food , great staff and dog friendly .

Stayed in February 2024

Late night cabaret which was not mentioned on intinery.

Good location, good atmosphere, attentive staff, good meal choices, enjoyable stay

Stayed in February 2024

Everything was fine

N/A

Stayed in February 2024

Nothing really, a couple of minor niggles with the room. One lamp and the tv wasn’t working but I logged into my I player/Netflix and used that but can complain for the price.

The staff really make this place from the moment you arrive from reception, to bar staff to security a solid 10/10

Stayed in January 2024