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Albert Street, Birmingham, B5 5JE, United Kingdom
14 August 2016
눉The complementary hot drinks in the room. Instant Nescafé dreadful. A couple of biscuits would have been lovely with pots of real coffee would have set your hotel above any others in which I have stayed. Having to leave wish we had longer but will book in again next time in Birmingham.
눇The staff were all friendly and helpful and seemed happy in their work happy and that is why we were treated so well. We loved the modern decor and different places to sit and relax. Breakfast was relaxed and provided for all our needs.
13 August 2016
눉The air con (heat) was not working in the room which meant I was absolutely freezing all night The fan in the bathroom was not working either. The room was average and the bins had not been emptied. Despite me making it clear that the visit was for a very special occasion, the hotel left a rubbish card in the room (did not even say my partners name whose birthday it was) and would not even stretch to a slither of cake as a welcome(I offered to pay)...despite them doing this for other guests who were not there for any special reason (I have read that some received gratis chocolates within their reviews) in fact, the visit didn't feel special at all.
눇Location was very central and hotel itself was lovely. Staff were relatively helpful and the car park was secure.
14 August 2016
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