Green Lane, Lancaster, LA1 4GJ , United Kingdom
#10 of 12 hotels in Lancaster
Guests' ChoiceBased on 1670 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
8.8
Facilities
8.6
Staff
9.0
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 22 April 2024
Susan
United KingdomRooms don't seem to have any soundproofing. We could hear quite clearly people talking in the adjacent room or flushing their toilet!
The spa is nice and swimming is free for guests. We had food in the bar area which had a limited menu but was tasty and reasonably priced. The staff were all friendly and welcoming.
Stayed in April 2024
Reviewed: 21 April 2024
Daniela
United KingdomCould do with plug points either side of bed for charging overnight.
Traditional set up but with everything you need for comfortable stay
Stayed in March 2024
Reviewed: 21 April 2024
David
United KingdomParking fee of £12 which is not mentioned on the Booking.com site when booking.
Very good leisure facilities and excellent evening meal.
Stayed in April 2024
Reviewed: 17 April 2024
Thomas
United KingdomLooks a bit tired in communal areas. tea tray had been placed on the luggage rack and a fridge was just out but they had a cupboard space for both - why not use it?
Location
Stayed in March 2024
Reviewed: 11 April 2024
Claire
United KingdomHidden cost for dog... £30 for night. Happy to pay as they go the extra mile for dogs, however wasn't aware of the charge when booking.
Friendly, dog friendly/welcoming & tasty food. Handy if travelling north as only a few minutes off the motorway.
Stayed in April 2024
Reviewed: 9 April 2024
Robert
United KingdomNothing
Clean and tidy
Stayed in April 2024
Reviewed: 9 April 2024
Ailsa
United KingdomI thought paying for parking was quite excessive and unnecessary when we were paying £350 for two rooms for one night with only one car!
Stayed in April 2024
Reviewed: 8 April 2024
Vivien
United KingdomMusic in dining was awful.
nice decor lovely food good service
Stayed in April 2024
Reviewed: 4 April 2024
Ayshea
United KingdomThe food wasn't great, the breakfast was inedible the egg was snotty and the bacon was fatty
The room and the bar
Stayed in March 2024
Reviewed: 2 April 2024
Darren
United KingdomHotel bar closed at 11pm
Health spa, staff,
Stayed in March 2024
Reviewed: 2 April 2024
Andrew
United KingdomThe price of food in the bar area seemed high, for example £17.50 for Fish & Chips.
Helpful and Friendly staff Nice and Spacious room
Stayed in April 2024
Reviewed: 2 April 2024
Kim
United KingdomAs I booked on booking.com and not on the Hotel website it cost me an extra £12 for parking! ( Which was stated on booking .com information) No parking charge if you book with hotel directly .
Character full building. Warm and welcoming
Stayed in April 2024
Reviewed: 2 April 2024
Lee
United KingdomBooking it through Booking.com. Not knowing the added costs of parking and having a dog. Would have been easier booking directly through the hotel. At least you know what the full price will be.
Very friendly, nice rooms, great location.
Stayed in April 2024
Reviewed: 1 April 2024
Susanna
United KingdomIt was a good location for us.
Stayed in March 2024
Reviewed: 1 April 2024
Kai
United KingdomBeautiful hotel
Stayed in March 2024
Reviewed: 24 March 2024
James
United KingdomNice surroundings
Stayed in February 2024
Reviewed: 17 March 2024
Kevin
United KingdomSauna wasn’t hot enough first thing in the morning, remote for tv wasn’t working but this was quickly rectified, spotlight lamp not working and wasn’t fixed
Great pool, great outdoor hot tub. Lots of choice for breakfast. Very Comfortable bed.
Stayed in March 2024
Reviewed: 17 March 2024
Walker
United KingdomNo lifts
Open fire in the reception
Stayed in March 2024
Reviewed: 13 March 2024
Sue
United KingdomThe hotel is very cosy and relaxing we were there for a family wedding
My room was upgraded as building work going on outside original room allocated so I was happy when sorted .
Stayed in February 2024
Reviewed: 12 March 2024
Dwi
IndonesiaWe are muslim and fasting for Ramadan ,, at 3 am we need eat for suhoor,, they Did not permitted us to use the microwave, to heat our food,, i can’t believe for 4star have service like this.
Close to lancaster university
Stayed in March 2024
Reviewed: 10 March 2024
Silvia
United KingdomVery nice room
Stayed in March 2024
Reviewed: 7 March 2024
Mark
United Kingdomroom lighting and heating in bathroom a bit dated extra car parking charge £12for booking.com customers.
great public areas and spa. very good breakfast
Stayed in March 2024
Reviewed: 7 March 2024
Nicola
United KingdomThe steam room had an unpleasant smell and we were unable to use it.
We received an upgrade to an apartment when we checked in, which was fantastic news and provided us with more space over the weekend. We ate dinner in the bar, and despite it being busy the service was friendly and helpful.
Stayed in March 2024
Reviewed: 3 March 2024
Wells
United KingdomNothing. All was good
Friendly staff.
Stayed in February 2024
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