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Berwyn Road, Llangollen, LL20 8AD, United Kingdom
January 11, 2015
April 7, 2014
눉The hotel was very cold, the room I stayed in was tatty with items in the room tired looking or damaged. No internet access in the rooms. Charge of £10 to use the spa facilities. General sense that this hotel may appeal to an older generation.
눇The staff were pleasant and the reception are was very nice
May 10, 2014
눉could have done with a little more informtion on arrival - such as spa opening time and what to expect in the restaurant and at breakfst - we had to ask questions such as what time is breakfast and what tiem does spa open/close, and we felt that because the hotel was quiet, at times staff were obviously trying to do several jobs at once - we waited nearly ten minutes to be welcomed in the restaurant - however once in there all staff were very friendly. there were no staff in the spa early morning so again feel a little more information regarding lockers keys etc would have been helpful. however none of this reflected in our overall opinion of our expereince as we really enjoyed our stay.
눇Value for money - we went for the romantic break which included bed and breakfast, three course meal, use of spa, flowers and chocolates - couldnt fault the standard - we had a lovely break and would go back again tomorrow !!! the evening meal was exceptional - the room was spacious with a very big bed and nicely laid out, breakfast was good and the spa was very relaxing. staff we happy to help if we asked for anything (e.g. more coffee). beautiful setting and very relaxing.
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