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City Road, Chester, CH1 3AH, United Kingdom
15 August 2016
눉The family room which we booked in the original building was a bitter disappointment, the bathroom needed ripping out in my view, the basin taps had a drip which would keep you awake, the pillows were dirty with clean covers on top, there was dust everywhere, the room was stuffy and to keep the old sash windows open I had to wedge the Bible from the room under it! To top it off there was a partially eaten biscuit in one of the bedside cabinets.
눇The food was very good, breakfast was excellent. There's a real maze of corridors which can be explored. I had an issue with the first room but Sarah at reception went out of her way to sort it out so top marks for her customer service. She gave us an upgrade to a far superior room and reduced the bill, just a shame the four poster bed was very hard. Luckily it wasn't hot as the rooms aren't air conditioned. There is a lot of history on display which may appeal.
14 August 2016
눉Breakfast not good, had to ask for coffee twice,and it was the worst I have ever tasted. No one told us what to do. Pastries over cooked.
눇Nice clean room, and good bed.
15 August 2016
눉Requested a room with disabled facilities. On arrival was told that no request had been received from 'Booking' although they had received all my other information, including credit card details. Was allocated a larger room, still without any disabled facilities.
눇Superb breakfast and 50% off the room bill for a cock up they said was 'Bookings' fault.
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