65 Lionel Street, Birmingham, B3 1JE, United Kingdom
#16 of 70 hotels in Birmingham
Guests' ChoiceBased on 5665 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.4
Staff
9.2
Value for money
8.5
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Amanda
United KingdomNice hotel bedroom needed a fridge to put cold water in quite noisy in the morning at 7am,but ideal to be near train station
Stayed in April 2024
Reviewed: 17 April 2024
Simon
United KingdomBreakfast. Was told service was at 6.30am. At 6.50am the staff were still bringing out food items. I wanted scrambled eggs and hash browns was they weren’t ready.
Comfortable and good location.
Stayed in April 2024
Reviewed: 17 April 2024
G
United KingdomClean tidy easy to find
Stayed in April 2024
Reviewed: 17 April 2024
Donna
United KingdomThe breakfast was unorganised and of poor quality
Stayed in April 2024
Reviewed: 17 April 2024
Susan
IrelandThe sofa bed in our room was so uncomfortable that our kids wanted the sleep on the floor. I'd say it is ancient, all you could feel is the springs. The other bed was fine but this bed needs to be replaced room 518.
Good central location, hotel was clean and modern. Breakfast was good, loved the complimentary coffee machine.
Stayed in April 2024
Reviewed: 16 April 2024
Chantelle
United KingdomJust what we wanted, had everything we needed for a short one night stay. Great value for the money. Reception staff were helpful and friendly. The location was great for accessing Town Hall.
Stayed in April 2024
Reviewed: 16 April 2024
Anirban
IndiaI had a good stay. Nothing negative.
Even though it's a budget hotel, the rooms were neat and clean. It was extremely well maintained and the best part is it's location.
Stayed in April 2024
Reviewed: 15 April 2024
Anna
United KingdomThe breakfast was poor
Modern, friendly staff, good location and so cheap
Stayed in April 2024
Reviewed: 15 April 2024
Mark
United Kingdomreception and bar staff; car parking; room; location
Stayed in April 2024
Reviewed: 15 April 2024
Carole
United KingdomLighting in room could have been brighter round dressing table, not enough Light to do make up
Breakfast good enough for the price.
Stayed in April 2024
Reviewed: 15 April 2024
Vicki
United KingdomStaff were brilliant, and the room very clean. Perfect for a work trip.
Stayed in April 2024
Reviewed: 15 April 2024
Toni
IrelandThere was a bit of noise on Friday night from outside and also on the corridors but Saturday was quiet.
Friendly staff, very helpful. Free hot drinks was a lovely treat. Hotel was very central.
Stayed in April 2024
Reviewed: 15 April 2024
Lucy
United KingdomExtra bed felt like bare springs
Good facilities and breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Arnold
SpainPrefect location close to city center and main train station
Stayed in February 2024
Reviewed: 14 April 2024
Samantha
United KingdomCouldn't open the window
Liked the location to the arena
Stayed in April 2024
Reviewed: 14 April 2024
Jacqueline
United KingdomNothing. All I would say is I would've liked more hot vegetarian options for breakfast, e.g. vegetarian sausages.
Perfect for the one night we were there. Professional staff, very comfortable beds, everything I could ask for in the room, a nice selection for breakfast, luggage storage, 12 check out and it was very quiet. Great value!
Stayed in April 2024
Reviewed: 14 April 2024
Ian
United KingdomPillows very hard, didn't suit one of the guests..
Great location for city centre. Good secure car parking. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 13 April 2024
Dg
IrelandSlight issue with wifi but got it sorted
Staff member that checked me in was so nice, she kindly lent a phone charger to me as my battery was low Chomp bar on the bed on arrival, lovely touch Tea and coffee selection very good Samsung TV with great channel choice Bed was so comfortable Shower was superb Beanbag was comfortable Close to a tesco and a Co-op
Stayed in April 2024
Reviewed: 12 April 2024
Rhian
United KingdomClean and comfortable. Would stay again.
Stayed in April 2024
Reviewed: 12 April 2024
Rebecca
IrelandNothing comes to mind.
Room was lovely, especially liked the tea and coffee facilities and various options, but really enjoyed the chocolate bar left on the bed. Great touch. Bed very comfortable. Bathroom was quite spacious, great shower.
Stayed in April 2024
Reviewed: 12 April 2024
Pam
United KingdomBreakfast hot food wasn’t great
Central location Free hot drinks on foyer Friendly staff
Stayed in April 2024
Reviewed: 11 April 2024
Keith
United KingdomNothing.
Perfect location for our visit to The Rep (theatre)
Stayed in April 2024
Reviewed: 11 April 2024
Sean
IrelandGreat hotel and location for the price
Stayed in March 2024
Reviewed: 10 April 2024
Gemma
United KingdomRoom was too hot without air con, air con was too noisy. No allergy warnings on breakfast items, so only a small amount of safe breakfast items that were definitely gluten free.
Central. Lovely staff, very friendly and helpful
Stayed in April 2024
Alghero, Italy
Aberdeen, UK
Boston, USA
Patong Beach, Thailand
Alvin, USA
McDonough, USA
Herzberg am Harz, Germany
Ljubljana, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content