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24 Milsom Street, Bath, BA1 1DG, United Kingdom
27 February 2016
25 February 2016
눇The staff were fantastic. We discovered that the room allocated was unsuitable for us as my wife is disabled. I went to the room and it was wonderful with an exceptional view over the city, we were so disappointed not to be able to stay. The staff went to extraordinary lengths to help and when an alternative room could not be found the manager telephoned other hotels until she found us an alternative venue. They gave us a complimentary drink while we waited and waived the normal cancellation fee. We will definitely return to a room on a lower floor and we strongly recommend this hotel. Thank you Milsoms.
25 February 2016
눉Somehow they didn't know we wanted a first floor room although Itelephoned you after we had booked to make that request. However, the manager changed things round after the first night. Full marks to them as it was a busy weekend. Drawback -- not quite a hotel as not enough staff so some details overlooked. We will however, always choose to go there, even though we found the price a bit steep
눇staff wonderful, breakfast excellent with scottish specialities, room 2 beautifully converted with big bathroom and bath , meals in restaurant excellent seafood simply cooked
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