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Reviews of Lochside House Hotel & Spa 4 stars

Near New Cumnock, New Cumnock, KA18 4PN, United Kingdom

#4 of 4 hotels in New Cumnock

Guests' Choice

Review score

Based on 164 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 2 April 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The water lodge was amazing, the food was great for dinner and breakfast and the staff are a credit to the hotel.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Was a noise in room all night but I didn't make an issue of it.

    Room was beautiful, staff were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No swimming pool

    Dinner and bar

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Lovely place just think for what we got it was a bit overpriced, we also had dinner and the food was lovely
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Got the price of the room I would have expected a fridge and air conditioning

    The location and garden areas were perfect

    Stayed in March 2024

  • Reviewed: 16 February 2024

    10
    Apart from the above points our stay was good . Staff excellent, food really good . Lovely hotel !
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    We stayed there the night before 13 th February as we were given a voucher for Xmas so the next day 4 times cleaners came into our room and said they are still there it was so embarrassing as it looked as if we had decided not to leave . Felt as if we just decided to stay of course we could hear the cleaners saying oh they are still there after the 4 th time I said let’s go down downstairs and see reception as this is so embarrassing. Went to reception and they said cause it was done in 2 separate transactions voucher the night before then the booking for the next day which that shouldn’t be the case as they have it on the computer. Also told reception that our toilet kept dripping all night which was so annoying , was told they would tell maintenance about it , when we came up later on it still was dripping nothing had been done so that was off putting as you don’t want to go away for two night and listen to water dripping. Went for a spa and water experience sauna not working said to the staff member still wasn’t working before we left a little bit annoyed there as there are not many facilities there so that was a let down for me .

    Location,had a spa . Lovely grounds and scenery.

    Stayed in February 2024

  • Reviewed: 24 December 2023

    8.0
    Average
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very couple couples retreat, or parties in the houses.

    Location for work

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Great staff
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I can think of

    Staff really lovely. My little niece loved all the Christmas decorations! All the staff are really cheery and welcoming. Breakfast was delicious!

    Stayed in December 2023

  • Reviewed: 3 December 2023

    9.0
    Marvellous. Stayed after a wedding last year and again this year. Would highly recommend
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Not a thing to complain about

    Beautiful comfortable surroundings. Very attentive staff. Food was excellent

    Stayed in December 2023

  • Reviewed: 27 October 2023

    8.0
    A lovely location for a catch up and chill with a friend.
    • Leisure trip
    • People with friends
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was too hot, so sleep was broken.

    Always lovely!

    Stayed in October 2023

  • Reviewed: 5 October 2023

    10
    Beautiful location, great service and food
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Service was first class, food was nice

    Stayed in October 2023

  • Reviewed: 27 July 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was spacious and clean. Comfortable bed and bathroom was exceptional

    Stayed in July 2023

  • Reviewed: 27 July 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    e verything

    Stayed in July 2023

  • Reviewed: 21 July 2023

    10
    Will b back
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night

    Room door was noisy and didn’t close properly

    As before we enjoyed our stay staff were great

    Stayed in July 2023

  • Reviewed: 21 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Tetley tea bags in the room!!!! Terrible teabags for such a luxury hotel! The room and hotel was way too hot and there was no way to put some cool air on through air con or anything! We struggled to have hot showers because we were so clammy with the heat of the room and hotel in general!

    The staff in the bar and restaurant were really friendly, professional and accommodating. The food was amazing and so were the drinks. The spa was lovely and the rooms were clean and decorated to a high standard.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Great location and beautiful view. Dinner and breakfast are high standard staff are all helpful and professional.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    8.0
    No fridge
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No fridge. Bottled water left out but it was lukewarm. No slippers left either.

    Lovely staff. Beautiful location Very clean and comfortable.

    Stayed in June 2023

  • Reviewed: 20 April 2023

    9.0
    awesome
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    first class hotel, highly recommended; one of the best hotels I’ve ever stayed in in Scotland

    Stayed in April 2023

  • Reviewed: 19 April 2023

    8.0
    Bar and restaurant have excellent views out. Staff are very efficient and helpful. Would go again but need to specify ro
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Standard room does not get a view. Instead you are looking out at ventilation units on lower roof. Floors in the bedrooms creak when walked upon very loudly. I was woken several times as I thought someone had come into the room during the night when neighbouring bedroom occupants went to bathroom. Not good at all.

    Great location, golf course next door. Ladies enjoyed pamper day. Food excellent. Alcohol free beer and cider available.

    Stayed in April 2023

  • Reviewed: 7 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    If was quite expensive for an overnight stay

    Breakfast was okay but service was really slow

    Stayed in March 2023

  • Reviewed: 9 February 2023

    10
    absolutely lovely!
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    nothing, everything was fab!

    our hotel room was lovely. very clean & very comfortable with beautiful views.

    Stayed in February 2023

  • Reviewed: 3 December 2022

    8.0
    beautiful setting and staff are excellent.
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was a bit tacky, shower didn’t work properly.

    The setting is stunning, venue is well managed.

    Stayed in November 2022

  • Reviewed: 4 November 2022

    10
    fab stay! we even booked our wedding for 2025!
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    the only down fall was the spa was fully booked and they didn’t have enough robes to give out for thermal experience

    property is gorgeous, friendly staff, great food

    Stayed in October 2022

  • Reviewed: 11 October 2022

    10
    Wedding Stay
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night

    Location is somewhat remote, and taxis very thin on the ground which is why we opted to stay here. Room was very warm (with the heating off), no bad thing in Scotland but weather was mild on this occasion so slept with patio doors open a crack.

    Stayed over for a friends wedding. Entire place is stunning, very well presented with very modern decor throughout, public areas really are immaculate. The whole day was excellent, staff, food, bar, accommodation were all faultless.

    Stayed in October 2022

  • Reviewed: 9 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff excellent service reasonably priced good food

    Stayed in October 2022

Showing 1 – 25

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