Royal Victoria Dock, Western Gateway, Newham, London, E16 1AL, United Kingdom
#473 of 1,008 hotels in London
Guests' ChoiceBased on 4020 hotel reviews
7.9Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.2
Staff
8.6
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 24 April 2024
Fletcher
United KingdomPlugs didn't work and sparked in my face when I plugged in the hairdryer, another one made my mum's phone stop working & there was hair in the bathtub & used tissues on the table next to the bed so slight potential biohazard which wasn't pleasant to throw away.
The bed and location was pretty good though and overall better than half the pricey hotels in London so probably would use it again for convenience and breakfast wasn't too bad either.
Stayed in April 2024
Reviewed: 23 April 2024
Dar
United KingdomRestaurant was slow
Stayed in February 2024
Reviewed: 23 April 2024
Debra
United KingdomMore car parking.
Perfect location for O2 arena, it was a shame the bar and grill was not open. Hotel was very clean and quiet.
Stayed in April 2024
Reviewed: 22 April 2024
Nigel
United KingdomIt was a shame the grill bar was not open for our visit but I'm sure when it re-opens it will be fantastic.
The extremely helpful and friendly staff.
Stayed in April 2024
Reviewed: 21 April 2024
Kay
United KingdomShower is very poor and not upto the same standards.
Great staff, really comfortable bed. Fantastic location for the o2
Stayed in April 2024
Reviewed: 21 April 2024
Ramina
United KingdomIncredibly friendly and helpful staff. I would especially highlight Sara from SPA administration for being really helpful and supportive and making my experience even more comfortable.
Stayed in April 2024
Reviewed: 20 April 2024
David
United KingdomThe pool was a little tired and the expensive on site parking which should be lower.
Friendliness of the staff, easy location to get to, superb cleanliness of the room and corridors/foyer and the breakfast options.
Stayed in April 2024
Reviewed: 20 April 2024
Glen
United KingdomWe paid for a late checkout but still had the cleaners banging on the door from 1030
Fantastic location, great rooms and wonderful staff.
Stayed in April 2024
Reviewed: 20 April 2024
Julie
United KingdomMake do restaurant, while refurbishement happening. The quality of food was awful. Edible but over priced for quality. If the restaurant isn't open, you can't charge the same! Nachos, fish and chicken mains. I would never eat there for dinner again. Breakfast, however, was very good!
Location excellent
Stayed in April 2024
Reviewed: 19 April 2024
Jennifer
United KingdomNothing.
Everything.
Stayed in January 2024
Reviewed: 16 April 2024
Stephen
United KingdomNothing... it was a great experience that allowed me to concentrate on the reason I was there.. I.e. business.
The location of the hotel was perfect for my needs.. the hotel was very clean overall and the room was spotless. Very happy with my whole experience.
Stayed in April 2024
Reviewed: 14 April 2024
Faheem
United KingdomPool needs to be improved and there was a flood in the changing room.
Nice area room was clean
Stayed in April 2024
Reviewed: 13 April 2024
Martina
IrelandThe location was great as we were going to a concert in the O2 so we got the cloud cable car which was just a short walk from the hotel.
Stayed in March 2024
Reviewed: 12 April 2024
Jayneegirl
United Kingdomwe were the VIP for the day and we got an upgrade, room was great with a view of the water and on the top floor. It was really quite also. We have stayed before and we will stay again, really handy for everywhere we had to be that weekend
Stayed in April 2024
Reviewed: 9 April 2024
Sheila
United KingdomRoom was clean and comfy.
Stayed in April 2024
Reviewed: 7 April 2024
Katie
United KingdomLocation was perfect for getting to the O2 Arena by the cable car or tube. All staff were very helpful, the room was very clean and comfortable would definitely stay again.
Stayed in March 2024
Reviewed: 7 April 2024
Shamu
United KingdomRoom was too warm as air conditioning was not functioning. Reported to hotel staff multiple times, maintenance tried to fix but they were unable to resolve and room was a bit unbearable during the night.
Very spacious room, super friendly and helpful staff, many local shops and restaurants.
Stayed in April 2024
Reviewed: 7 April 2024
Linda
IrelandThought the food was too pricey and not very good.£18 for a club sandwich and it was awful
Hotel was very clean and staff very helpful
Stayed in March 2024
Reviewed: 6 April 2024
Samantha
United KingdomLooking tired and worn and lights in room weren’t working
Extremely pleasant and helpful staff. Great location to the Excel centre (5min walk)
Stayed in March 2024
Reviewed: 2 April 2024
Bogdan
SwedenThe breakfast. The vegetable selection...funny there was no selection :) just some cucumber slices.
I liked the area and they facilities
Stayed in April 2024
Reviewed: 2 April 2024
Joanne
United KingdomNothing really.
Welcoming. Decor was nice . Room felt luxurious and was spotless. Lunch was lovely in the bar area. Breakfast was fab : lots of choice etc. staff were very polite friendly and professional / helpful. Location was fab for the O2 : got cable car across in ten mins which was fun and two one-stop tubes home back to hotel in 10 mins. Fabulous.
Stayed in April 2024
Reviewed: 2 April 2024
Patrick
United KingdomGreat staff ,lovely location ,accessible to most areas of London,close to airport
Stayed in April 2024
Reviewed: 2 April 2024
Tin
United KingdomPlease look into the shower drainage, it’s very slow and quite annoying during shower. Breakfast are good, and love to have more choice of vegetables and salad veget.
Nice, clean and cosy, with comfortable bed. Great location!
Stayed in April 2024
Reviewed: 2 April 2024
Jana
Czech RepublicNothing
Everything was great. Staff were very friendly and polite. Good location. Room was clean and comfortable. Great breakfast. Big bonus was swimming pool.
Stayed in April 2024
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