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Terminal 5, Heathrow, TW6 2GD, United Kingdom
17 August 2015
16 August 2015
눉Everything was great
눇I had a comfort time
17 August 2015
눉-The fact that you paid a lot of money for an average room and then the spa was not included. -The fact that no one told you that you don't have access to the business center unless you book a superior room! -The fact that you get a stupid card from Accor that you can't use if you book via Booking.com. -The fact that we had to wait in the lobby for the plane because we had to clear the room by 12, and we asked if we can pay for the Business Lounge club and they said is not possible... -The staff there was poorly trained. -The fire alarm went off and when we asked if we have to evacuate they said no, and 3 minutes later the security told us to go outside if we hear the alarm. -My girlfriend found a hair in her food, and it was clearly not mine or hers. (I don't make a big fuss about this but she does. She stopped eating) - The price was twice over the other hotels around but we wanted the 5 stars experience... which we clearly did not have.
눇Really close to the airport, in case you lose your flight.
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