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15 Bath Rd, Heathrow, Hounslow, Heathrow, TW6 2AB, United Kingdom
3 December 2015
1 December 2015
눉First I called few days before our stay in premiere inn, to ask a few questions. The female staff with a thick Indian accent was not very helpful, kept hurrying me, saying yes yes yes how can I help, that happened several times all this time I asked the same question, no answer, this lady was obviously not even listening to what I was saying. Finally I told he to stop hurrying me and listen. She very evasively answered my question. Second, not enough staff for such a busy time or big place... my family and I arrived after 9 pm. My children ( 2 and 4 year olds) were very tired from traveling by airplane and car for hours, the were crying and my husband trying to get our luggage in. No one staff came to help, or at least get us checked in. There was only one staff at one welcome desk, I stayed in the line... After a long while another staff came and invited this other couple which just came in through the door, did not even wait in line... The staff did not seam to observe or care about the other people in line or that my children where crying... Teach your staff about priorities, and observing people in their facilities.
눇The breakfast. We had comfortable beds.
2 December 2015
눇Friendly and helpful staff in reception and restaurant. Comfortable room in huge hotel and surprisingly little noise.
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