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Reviews of Macdonald Portal Hotel, Golf & Spa Cobblers Cross, Cheshire 4 stars

Cobblers Cross, Tarporley, CW6 0DJ, United Kingdom

#16 of 17 hotels in Tarporley

Guests' Choice

Review score

Based on 69 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    8.0

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Showing 1 – 25

  • Reviewed: 16 March 2024

    9.0
    Great if you’re not in a hurry!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Staff in restaurant were painfully slow. Both with evening meal and breakfast service. Took 25 mins to get served a glass of wine in the evening and ages before our food order was taken. Breakfast was worse but I had been warned not to have breakfast there, but I thought 50 mins would be long enough so went for it. Even though we paid the extra for the salmon we sadly didn’t have time to finish eating it as it arrived so late, my coffee arrived as we were about to leave. Such a shame as will have to make alternative arrangements next time we stay.

    Lovely location, spacious comfortable room, clean with lovely big pillows, soft duvet and large bed. Nice toiletries and fresh new towels. plenty of parking. great shower too.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Great facilities. Cozy room. Very good value for money.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    8.0
    It ticks the boxes for a little getaway close to home
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast supplements were extortionate on top of the already expensive breakfast. (£24 for breakfast then £5 additional for poached eggs and avo)

    Lovely location and recent spa area

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Like the hotel but needs a bit of an update snd things need to be fixed!
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor old fashioned and a bit tired. Asked for a quiet room but heard fans from above during the night. Cold tap difficult/hard to turn on. Fan not working in bathroom (been like that for years) so moisture goes straight out into the wardrobe where your clothes are and into room. Very comfy bed though!

    Area. Out of the way. Countryside. Space.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Lovely night away to relax and unwind.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Better choice of food on the lounge menu needed.

    Lovely location, nice and peaceful.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    7.0
    With a bit more effort this could be a nice hotel for a spa break.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Apart from the receptionist who booked us in, the rest of the staff we encountered seemed distracted or too busy to make any kind of greeting or conversation. The restaurant still had chips on the floor at breakfast from the previous nights dinner.

    Nice country hotel for a short break.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    Excellent that they have a swimming pool and Gym.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool wasnt really 4 star breakfast fry up wasnt best potatoe cake was hard so was the other diners muslie toast fruit was nice safe didnt work and kettle had a faulty plug we should have told reception .but you shoult have to it should be checked pat testing out date under kettle

    Room was lovely nice size food was nice in the bar suroundings was nice.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Relaxing valentines trip stay at this hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Little bit dated

    Bed was very comfy ,

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Good facilities and good value. Nice bar too.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    poor server at breakfast was run off her feet. Long waits for milk plates bowls and food order

    comfortable bed pillows and duvet

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    really enjoyed it what a lovely stay we had 😀 will definitely b coming back here 👌

    Stayed in November 2023

  • Reviewed: 10 February 2024

    7.0
    Good stay overall
    • Business trip
    • People with friends
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast weren’t very big

    Facilitles

    Stayed in February 2024

  • Reviewed: 9 February 2024

    7.0
    Nice place but needs more thoughts about disability.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    I said in advance that I am disabled and, although I was assured that there are lifts,the room I was given was so far away from the lift that I was having problems breathing by the time I got in with my luggage. I have a service dog and one of the other guests had a dog that he kept letting wander around with it's lead trailing, it may have been friendly but my dog is there to work and would not react well to being followed and sniffed. I also received about 20 messages and texts from the hotel with offers or telling me to check out by 11am whilst I was still asleep on the day before check out day.

    The staff were very pleasant. The setting is beautiful and the room was comfortable.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    7.0
    Lovely hotel needs a bit of tlc
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was hit and miss - had to ask after a wait for a hot drink and food not replenished on the buffet very quickly Communication between staff a bit hit and miss !

    The pool area but great shame sauna not working

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Comfy
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi not great!

    Out of the way surrounded by countryside.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    Enjoyed the stay and would stay again.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Breakfast a little chaotic - I never did get any coffee the 2 mornings I stayed there. One gentleman fell down the step to the buffet (sign was put there later on to mind the step). The next day two guests pulled the serving trays onto the floor while trying to close the lids. No issues with staff or food.

    Lovley room and location

    Stayed in January 2024

  • Reviewed: 31 January 2024

    7.0
    Enjoyable stay
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was a little expensive

    The spa facilities were lovrly

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Lovely modern hotel in middle of a golf course.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Little niggle with the door keys being cancelled if in proximity to phone or cards.

    Lovely modern hotel in a beautiful setting. Great views. Large double room. Very nice breakfast. Very quiet at night as well away from roads.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    7.0
    Nice hotel but feels tired and little touches not there
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was cold (not kept warm on the burners ), serving self tea and coffee with no saucers felt cheap and not what you pay for per head would have liked to be served tea and coffee

    The leisure club and pool but disapppinted no jacuzzi to use not working

    Stayed in January 2024

  • Reviewed: 22 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Access roads were a bit difficult

    Friendly staff & spacious rooms

    Stayed in December 2023

  • Reviewed: 16 March 2024

    4.0
    Not good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Got there late , had booked three rooms . Arrived just after midnight after a 5 hour drive . All rooms had been checked in even though we had not arrived . Fawlty towers moment at reception. Rooms checked in but do not know what room is not occupied! . I only have two key cards but not three to check . So we have to go and check . Finally got to bed at 1pm . We have used this hotel a lot so very dissatisfied and upset no loyalty shown 😔

    Stayed in March 2024

  • Reviewed: 15 March 2024

    3.0
    Booking Room only is highly advised.
    • Leisure trip
    • Family with young children
    • Standard Family Room
    • Stayed 1 night
    • Submitted via mobile

    The service in the restaurant during both the evening and more so at breakfast were dire. We needed to be quick at breakfast and yet it was 20mins before our order was taken as no one was to be seen anywhere after we’d been sat. And then over 30mins before we received the two poached eggs on toast ordered. It wasn’t busy as there was only one other table of four seated. A great shame.

    Location, rooms, cleanliness are all superb.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    When we got to the room, the wardrobe doors were off their runners. The desk light and uplighter were not working and the temperature was at 13 degrees. The room was very cold. We booked a table in the restaurant but when we went down for dinner the restaurant was closed and service was in the bar area instead, if we were wantingabar meal I would have researched a local pub.. We ordered Duck, and it was overcooked. In the morning we went for breakfast and they even burnt the toast.. Reception staff were very helpful and agreed that it was not the experience they would want.

    The leisure facilities were really good.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Will be back soon
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Nothing - the hotel was ideal.

    The hotel location and facilities are outstanding, the people made us very welcome and were very friendly, our room was excellent and having invited friends to join us for dinner it was first class.

    Stayed in March 2024

Showing 1 – 25

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