The Promenade, Cheltenham, GL50 1NN, United Kingdom
#7 of 28 hotels in Cheltenham
Guests' ChoiceBased on 2296 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 24 April 2024
Beth
United StatesIt was crazy hot and you can’t open the windows. And there was no top sheet on the bed, only a very heavy comforter. (Though they did give me a top sheet when I asked for one.) And there was very little furniture in the room. I was hoping for a desk but their version of a desk was a stool and a small round table. Beyond that there was only a small luggage rack. Another chair or table really would have been nice. And there was not an outlet in the bathroom that would take the travel adapter. So I couldn’t use my straightening iron in the bathroom…creating more need for another chair or table in the main room to set it on.
Bathroom was very modern and clean. Bed was comfortable. Room service was good. Hotel is lovely. Staff went the extra mile and walked me to the bus station and carried my luggage after my taxi didn’t show up.
Stayed in April 2024
Reviewed: 21 April 2024
Brendan
United KingdomKing size bed was two singles with one mattress higher than the other. Smell of sewage from the bathroom drain.
Friendly staff and really good dinner
Stayed in April 2024
Reviewed: 19 April 2024
Steve
United KingdomParking fee
Location and age of hotel
Stayed in March 2024
Reviewed: 19 April 2024
Nicola
United KingdomVery nice traditional hotel
Stayed in March 2024
Reviewed: 18 April 2024
Frances
United KingdomLocation in centre of town Parking on site (fee was reasonable) Restaurant on site (food was very nice) Generous sized room /bed. Lovely bathroom.
Stayed in April 2024
Reviewed: 18 April 2024
Hilal
OmanI like the size of the room. In addition to this, the room was very clean.
Stayed in April 2024
Reviewed: 15 April 2024
Adrian
GermanyPoor WLAN quality. No USB ports or Euro plugs in the room. Only in the bathroom 220V Euro plug for shaver (or charger for cell phone). The queen-size bed is a little short (only approx. 190 cm). The rooms on the second floor facing the main entrance are also brightly lit by the spotlights for the pillar lighting. The spotlight is turned off at 0:30 (curtains are provided, but I don't like waking up in the dark). The ceiling in the bathroom and the door could do with a coat of paint.
Great ancient hotel victorian style. Rooms with up-to-date standard. nice rain shower. The room had acomplementary tee bar, round table and a closet with an iron and ironing board. Free apple or cookies at the front desk. Great breakfast variety.
Stayed in April 2024
Reviewed: 8 April 2024
Gary
United KingdomThere is parking on site but there is an addition fee of £15
Stayed in April 2024
Reviewed: 8 April 2024
Tracey
United KingdomStayed here several times before but this time the room was very small & squashed
Central location
Stayed in March 2024
Reviewed: 6 April 2024
George
United KingdomFront desk staff just ok.
Central clean and good facilities.
Stayed in April 2024
Reviewed: 5 April 2024
Elizabeth
United KingdomReception smelled damp
Spacious bedroom modern bathroom. Food and service was excellent
Stayed in April 2024
Reviewed: 5 April 2024
Alan
United Kingdomsuper location
Stayed in March 2024
Reviewed: 4 April 2024
Julian
United KingdomBed and pillows were on the firm side and although the location is very good it was quite noisy in the late night early morning hours.
The social ares were very good and breakfast was excellent
Stayed in March 2024
Reviewed: 3 April 2024
Ian
United Kingdomnothing
lovely room, in very good position for walking into centre
Stayed in April 2024
Reviewed: 30 March 2024
Michael
United KingdomBed was a bit firm
Great location
Stayed in March 2024
Reviewed: 28 March 2024
Michael
United KingdomAC didnt work and noise outside from industrail fans but was a major issue
Really polite staff, beautiful hotel. Our room was massive with a gigantic bed.
Stayed in January 2024
Reviewed: 27 March 2024
Margarita
CroatiaI guess this is something that they cannot change easily as hotel is old and the room isolation is not good, so I could hear a person next door snoring.
Wonderful hotel. Room very nice and comfortable. Nicely renovated and great location.
Stayed in March 2024
Reviewed: 26 March 2024
Andrew
United KingdomN/A
Great Location with Good facilities- clean comfortable Rooms & Friendly staff.
Stayed in March 2024
Reviewed: 25 March 2024
Veronica
United KingdomRoom was noisy We paid for a king deluxe and it was an old bed with a mattress topper.
It was very grand , great location Bar tender was great Reception staff wasn’t warm and welcoming and didn’t make us feel special
Stayed in March 2024
Reviewed: 24 March 2024
Adrian
United KingdomGreat location & parking
Stayed in March 2024
Reviewed: 21 March 2024
Nicholas
United KingdomBreakfast
We stayed the day after Cheltenham Races. Evidence everywhere. So it was good considering.
Stayed in March 2024
Reviewed: 17 March 2024
Ann
IrelandMusic playing too late at night.
Staff nice
Stayed in March 2024
Reviewed: 13 March 2024
Alexander
United KingdomRoom was too hot, The Window couldn’t be opened, the view was dire and If you’re over 5’6 you won’t fit in the shower which a first! Also we shouldn’t have to pay for parking when a guest at the hotel.
Decor, breakfast, staff
Stayed in February 2024
Reviewed: 4 March 2024
Sharon
United KingdomPerfect location for town, beautiful decor and a comfortable nights sleep, so quiet.
Stayed in March 2024
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