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91-95 West Hill Rd, West Cliff, Bournemouth, BH2 5PQ, United Kingdom
20 May 2015
눉Female staff at breakfast were miserable and rude. Food was cheap and not very appealing. Rooms could do with a paint and mattress and pillow protectors is a definite must have.
눇The male staff were friendly and welcoming. Location was fab and a big plus for us as a group. Generally a nice atmosphere amongst the guests.
14 May 2015
눇Location of the hotel is fantastic being only minutes walk from beach and town centre. Staff were extremely friendly and helpful. Great value for money as I was upgraded to a double room with a lovely full English breakfast in the morning!
14 May 2015
눉I booked this place for 2 nights with my Friend. We arrived and there was no parking on site so had to pay £9 over night parking. We got in and there was no one on the reception but after 3 mins a guy came down and got is the key. The room was in dire need of some redecoration. When it came to breakfast we arrived at 8:25 as it was due to start at 8:30. Another lady and us were the only people in and there was no sign of anyone in the kitchen so we clearly wouldn't be getting cooked breakfast at 8:30. I asked the lady on the reception if someone was coming to which I got a very blunt reply "yes but it's not 8:30 yet". We sat down and started with toast which seems to have been left out over night ( the bread ). A guy came out of the kitchen in white shirt and black trousers and asked us if we wanted cooked breakfast at around 8:40 and by 8:45 we had it. There is no way he could have cooked 3 plates of cooked breakfast in 5 mins. Also we were not asked what we wanted. I do not eat eggs of tomatos so it would have been nice to get a choice. Finally, the second breakfast. This is by far the worst breakfast in a hotel I have had unfortunately. Now I do understand there was a group of children staying in the hotel but when we got to the breakfast room most of the children had finished and gone leaving tables to be cleared up. The staff didn't seem to notice us until I asked them if we're able to get a table for breakfast to which they replied " we're just getting it ready for you" over 5 minutes later we were sat down. Unfortunately we were offered cold burnt toast that must have been extra the children didn't eat and I refused and made my own. In addition the Orange juice as watered down compared to the first morning, and even though I asked for bacon, beans and sausage she came with egg as well. Not good at all. Would not stay again but if someone wants cheap stay but not great service come and stay!!
눇The room was spacious and clean with a bath with was a bonus. Breakfast was free so for £30 sounded great. Good selection of cereal. The staff were lovely but some times I felt maybe need some more training in food prep. We were though asked what we would like for breakfast on the second morning despite them getting it wrong first time.
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