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Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom
3 January 2016
눉I don't know if it was due to booking the room through this company however the room was supposed to be ready for 3pm we arrived about 4pm to be told that the room wasn't ready. We'd paid £265 for the room and there was no breakfast included. We were taken to the bar for a complementary drink whilst the room was prepared having asked for our bags to be taken up when it was ready. We eventually got the keys got to the room and no bags. Quick trip down to reception to see other couples had arrived to find their bookings had been cancelled. We were now too late to go into Newcastle to see the 5pm new year parade and fireworks at the civic centre which was another reason we had wanted the room to be ready on arrival. Once we returned to the room later we were disgusted to find the carpet had previous guests toe or fingernail clippings on it and a large ball of long hair (obviously a guest had emptied her brush and missed the bin)under the dressing table which indicates no general cleaning had occurred. On reporting this I was told that the manager would be in touch by phone having sent photos of the dirt by email. I am still waiting to be contacted. This was a lot of money to stay on new years Eve night and the standard was not up to usual. This was our third and most expensive stay at Mal Maison and the poorest to date.
3 January 2016
눉Slow service at breakfast. Waited for 15 minutes for a table at 10.30am. The breakfast was good
눇Excellent location for a visit to the sage
3 January 2016
눉Room was supposed to be a "superior" double room, however it was very small. We found numerous items left from other people who stayed previously (used lip gloss and eyeliner, etc.) - The mini bar hadn't even been refreshed prior to our stay, we opened it to find only 2 bottles of water and a bottle of lager We paid £305 for one night, therefore we expected a little more in our package other than a nice view We made a reservation for the hotel restaurant but was not informed prior to booking that it was a set menu of £99 per person!! - Even in our room was the standard restaurant menu which we looked at and planned what to have only to be disappointed that the menu was totally different for that night. The malmaison is a very overrated hotel which clearly only cares about their name rather than giving their customers an experience to remember. Me and my partner are not the type of people to complain or write reviews, but we feel like it is necessary in this case. Will never stay there again - 2/10
눇The view from our hotel room was the only part of our experience that we liked
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