Altrincham Rd, Wilmslow, SK9 4LR, United Kingdom
#6 of 7 hotels in Wilmslow
Guests' ChoiceBased on 8877 hotel reviews
5.9Cleanliness
6.4
Comfort
6.5
Location
7.5
Facilities
6.3
Staff
7.6
Value for money
6.8
Free WiFi
4.2
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End of dialog contentReviewed: 21 April 2024
June
United KingdomSmelt of damp as soon as entered building and the from had a very musty smell
Essentials in room
Stayed in April 2024
Reviewed: 19 April 2024
Walker
United KingdomThe rooms were tired and in need of redecorating. The bar food was not value for money not of good quality. Reception staff unsure and lacked customer service , not welcoming. No lift to 3rd floor bedrooms and stairs from floor 2 to 3 were unstable creaking. Also carrying luggage could be difficult for some.
Shuttle bus was on time and efficient. Although the cost was unexpected and would assume that it should be a courtesy service. Driver pleasant helpful .
Stayed in April 2024
Reviewed: 15 April 2024
Ian
United KingdomHad what was required for a short stay
Very clean, functional and quiet
Stayed in April 2024
Reviewed: 15 April 2024
Barbsra
United KingdomSoup omg amazing it was very clean and staff excellsnt
We paid £55 so got £55 worth. The staff excellent . The room was clean . The food , soup amazing the main not great. But the other food did look good . I had steak it tough partner had fish and chips . This was dry. Room very small bed very small heating or air co did t work .
Stayed in April 2024
Reviewed: 14 April 2024
Ioana
United KingdomVery thin walls, you can hear a lightswitch being used in the room next doors
Proximity to the airport
Stayed in April 2024
Reviewed: 13 April 2024
Phil
United KingdomI was down staying here for work related reasons. Hotel staff and location. Unfortunately the shower was absolutely shocking and changed temperature 4 times out of the 6 times off using it and I have burnt my back and shoulders which is totally unacceptable. My work colleague was in a different room and had no problem with shower. I was in room 138 and would like some sort of refund as that’s ridiculous. I should not be getting burnt from shower water when not touching the shower mixer. I have had to get cream and in pain from it. I have booked on booking.com on many off occasions as you can tell by my profile and not had this kind of problem before. I’m so upset by these facilities.
Friendly staff and good location. Can’t complain about that.
Stayed in April 2024
Reviewed: 13 April 2024
Debra
United KingdomRoom was dated, bath was dirty, and the tiles were broken on walls. The chair was full of stains needed a good clean
Staff were friendly and helpful
Stayed in April 2024
Reviewed: 12 April 2024
Roger
GuernseyReception staff didn’t tell us much, had to ask about everything. The lift was far too small & not clearly marked. The room was very small, with the double bed pushed up against the wall, so only access for 1 person! The curtains & bed base were stained & the paint peeling on the walls. Needs some TLC!
Nice entrance with a ramp for access & a useful luggage scales. Lovely food & very helpful & friendly bar staff. Has a pool & spa, but unfortunately didn’t get to see it.
Stayed in March 2024
Reviewed: 11 April 2024
Margaret
United KingdomVery tired.
Close to the airport.
Stayed in April 2024
Reviewed: 11 April 2024
Dawn
United KingdomThe room smelt damp-bathroom had black mold, the tv didn’t work, room extremely small but you could fit a family of 8 in there due to the bunk beds that were taking up the room. Wallpaper hanging off the wall, heavy duty dust all over. I paid £35 the previous week for a premier inn which was basic but clean and tidy. This was £49 and was horrendous. Needs upgrading with a cleaner and a lick of paint for starters.
Location
Stayed in April 2024
Reviewed: 9 April 2024
Anna
United KingdomVERY Lumpy uncomfortable pillows and only two! Duvet too thick no alternative! VERY bad nights sleep No phone to call reception VERY small bath towels VERY small bath! No charging point by bed No free wifi Room very warm.. heating/fan difficult to work! Did open window but not ideal because of planes! Noisy man in next room till late!(not hotels fault though!)
Easy to find Friendly polite staff Easy check in Free parking Tea and coffee facilities in room Clean
Stayed in April 2024
Reviewed: 7 April 2024
Anna
United KingdomStaff
Closeness to the airport
Stayed in March 2024
Reviewed: 7 April 2024
Tabaro
Isle of ManNo good Internet signals on top floor.
Well organised staff. Good price for food and drinks at the inside dinner.
Stayed in April 2024
Reviewed: 7 April 2024
Monk
United Kingdomvery old and needs an update
Stayed in January 2024
Reviewed: 7 April 2024
Michael
SwedenFriendly. Nice room.
Stayed in April 2024
Reviewed: 7 April 2024
Nicola
United KingdomNot a great room. Bed was against the wall and no head board just a frame wood thing so you could not sit up to watch TV.
Ideally located to the airport.
Stayed in April 2024
Reviewed: 7 April 2024
David
United StatesCould not buy or borrow an electrical plug adapter, and the usb port in the room was broken.
Quiet except when a large jet took off.
Stayed in April 2024
Reviewed: 6 April 2024
Iram
United KingdomPaint smell and seperate beds
I like the area and hotel inside the outside atmosphere.i really enjoyed my day there. It's quite a nice place to stay.
Stayed in April 2024
Reviewed: 4 April 2024
Gaynor
United KingdomA little ‘dusty’ in places, but probably due to staff shortages than a lack of caring. The extra charge for WiFi was a shock!!!
The friendly and welcoming staff were brilliant! The value for money accommodation and food & drink prices were great. The pizza was very good and the location to the airport was excellent… Bedding and towels were spotless and of good quality too. Lovely National Trust walkways across the river and lots of lovely hidden garden areas dotted about the hotel.
Stayed in April 2024
Reviewed: 4 April 2024
Chaim
United KingdomUrgent renewal is needed
The location
Stayed in January 2024
Reviewed: 4 April 2024
Martin
United KingdomBedroom needs some TOC
Proximity to airport.
Stayed in April 2024
Reviewed: 2 April 2024
Richard
United KingdomNo WiFi in bedrooms had to pay!!!
Helpful staff.
Stayed in March 2024
Reviewed: 2 April 2024
Nicholas
United KingdomBath a little grubby, 2 single beds instead of a double
Good location to the airport £10Uber ride.
Stayed in April 2024
Reviewed: 1 April 2024
Emily
United KingdomFor the one night the room was nice however the bed was uncomfortable. Mattress was squeaky and the pillows were to big and too firm, leaving my beak at an awkward and uncomfortable angle, resulting in a poor nights sleep.
The staff were super helpful and friendly!! The bar tender made us feel welcome and special when he served us!! Being next to the airport I was expecting it to be noisy but it was actually nice and quiet!!
Stayed in April 2024
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