336-337 Strand, London, Westminster Borough, London, WC2R 1HA, United Kingdom
#214 of 1,004 hotels in London
Guests' ChoiceBased on 1339 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
8.7
Staff
8.8
Value for money
7.8
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 April 2024
Racheal
United KingdomRooms are tired Bathroom has drains on floor and sink Smell of weed in corridors was terrible Attitude of last at check in ( very dismissive )
Good location Nice bed and pillows
Stayed in April 2024
Reviewed: 12 April 2024
Andrew
United KingdomThere was nothing not to like.
The location is perfect to see the West End attractions and is close to many superb restaurants. Not forgetting that the Radio lounge rooftop restaurant has a balcony with fantastic views. We were warmly welcomed by the ME team on our arrival and throughout our stay.
Stayed in April 2024
Reviewed: 11 April 2024
K
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 10 April 2024
Sarah
United KingdomNothing
Absolutely everything
Stayed in April 2024
Reviewed: 8 April 2024
Tamzen
United KingdomBit dark in the foyer areas. Had to wait while for the lift and they always seemed to be going in opposite direction than we wanted, but was better to get in one than risk waiting longer.
Excellent location and decor. Loved our river view terrace and the breakfast was lovely. Staff very welcoming and offered complimentary arrival cava or water
Stayed in April 2024
Reviewed: 31 March 2024
Angela
United KingdomVery friendly, approachable staff. Lovely food. Clean, warm and comfortable room
Stayed in March 2024
Reviewed: 31 March 2024
Darran
United KingdomBeing charged for having our room cleaned, which is a first for us anywhere in the world, impractical safe , tv very difficult to navigate and a lack of options.
Ambience, staff very clean and comfortable with great views. Did not think it was worth £400 a night, other 5 star hotels we’ve used around the world are a lot less with breakfast dinner and bottomless drinks included etc.
Stayed in March 2024
Reviewed: 28 March 2024
Susan
United KingdomStunning hotel with a lovely personal touch and great location. Loved the check in experience.
Stayed in March 2024
Reviewed: 22 March 2024
Matthew
United KingdomService on rooftop for lunch and breakfast , and food was not hot enough and service slow
Fabulous location, excellent welcome by guest services , shown to our room and shown all facilities . Room was clean and very comfortable with great facilities
Stayed in March 2024
Reviewed: 14 March 2024
Carole
United KingdomClean modern
Location . So central . Right across road from Mama Mia , which was reason for trip
Stayed in March 2024
Reviewed: 14 March 2024
Nicole
United StatesThe bed is way too hard Not enough storage
The location the atmosphere and most importantly the concierge.
Stayed in March 2024
Reviewed: 8 March 2024
Gillian
United KingdomThe lifts took some working out. We were expecting a more scenic view of London
Luxury hotel in an excellent location. First class customer service.
Stayed in February 2024
Reviewed: 6 March 2024
Chris
United KingdomLift card to floors didn’t always work
Room was fantastic very spacious and very clean with great view. Biggest bed we’ve ever slept in!
Stayed in March 2024
Reviewed: 4 March 2024
George
United KingdomSome of the facilities such as the bar / chocolate had been eaten or drunk and not replaced by the staff before our visit.
When we got to the hotel we asked to upgrade rooms and purchased a room with a patio balcony. This room was massive, comfy and very homely. Very worth the money and will be coming again.
Stayed in March 2024
Reviewed: 3 March 2024
Jeffrey
United KingdomNothing
Great location - Room was very spacious, modern and very comfortable. Breakfast was one of the best I have had, plenty of choice and service was spot on, I wasn't able to think of anything else that could have been on offer for our breakfast. Staff in all departments went the extra mile to ensure our visit was ideal. Would visit again without hesitation.
Stayed in March 2024
Reviewed: 26 February 2024
Steve
United KingdomNo problems..
Everything
Stayed in February 2024
Reviewed: 22 February 2024
Netta
United KingdomNothing
Amazing room, nice and big, comfortable beds, great shower, very welcoming staff, really nice rooftop Bar. And Location is superb.
Stayed in February 2024
Reviewed: 19 February 2024
Averil
United Kingdomfantastic location and the staff were very friendly and helpful
Stayed in February 2024
Reviewed: 18 February 2024
Mason
United KingdomNothing
Everything it’s stunning
Stayed in February 2024
Reviewed: 18 February 2024
Isabel
United StatesEverything was great.
Modern and comfortable.
Stayed in February 2024
Reviewed: 15 February 2024
Laaksonen
FinlandExcellent service from all the staff. They went out of their way to meet our requirements, including one of the waiting staff in the upstairs bar who ensured we got food even after the kitchen had closed. The concierge service was excellent and pre-arranged a hire car for us.
Stayed in February 2024
Reviewed: 12 February 2024
Rebecca
United KingdomThe Glass doors on the ensuite facilities did not close and were difficult to use.
Stayed in February 2024
Reviewed: 12 February 2024
Samantha
United Kingdomstaff available to serve in downstairs bar fragrance in hotel to be less potent
everything was fantastic
Stayed in February 2024
Reviewed: 10 February 2024
Nathan
United KingdomSmall room as gym on lower ground Gym equipment not working - power plater Poor ventilation in reception and corridors
Beautiful modern rooms with extremely innovative and relaxing light system. Very comfy beds and lined Superb breakfast on rooftop over looking City
Stayed in February 2024
Sivota, Greece
Himi, Japan
Fendels, Austria
Innerkrems, Austria
Valdaora, Italy
Querétaro, Mexico
Mirissa, Sri Lanka
Deventer, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content