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Habberley Rd, Bewdley, Kidderminster, DY12 1LA, United Kingdom
14 August 2016
13 August 2016
눉Booked a privilege room for our sons wedding. On arrival at about 1pm were advised that it would be £20 for an early check in. Eventually when we did check in were given twin beds, went back to reception no apology given and was then given room 16 at this point we were so stressed that we just accepted the room as we wanted to join in our sons wedding! We sent an email to the hotel on Monday 8/8/16 complaining and to date we have had no response. We did not get what we paid for despite booking 9 months in advance. The hotel and staff caused unnecessary stress on what should have been an enjoyable day. The hotel had actually overbooked on the day and on talking to other guests they were actually given far better rooms than us at a lower price! Hotel was very neglected even though they are fully booked with wedding receptions that cost a fortune. They obviously do not spend the money on the hotel.
14 August 2016
눉I can't think of anything. Everyone enjoyed the stay. Thank you.
눇The staff were very helpful. The breakfast was great.
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