Bishopthorpe Road, York, YO23 2GB, United Kingdom
#15 of 104 hotels in York
Guests' ChoiceBased on 560 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.3
Staff
9.8
Value for money
8.6
Free WiFi
8.1
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End of dialog contentReviewed: 17 April 2024
Michael
United KingdomNothing, all good, excellent breakfast
Just the sort of hotel that, if you've forgotten your black tie, one will appear in your room within minutes! The staff are fantastic.
Stayed in April 2024
Reviewed: 2 April 2024
Mccreath
United KingdomDecaff coffee could've been better! (I understand there may have been an issue with the machine)
Impeccable service
Stayed in March 2024
Reviewed: 1 April 2024
Kim
United KingdomThe cheese board lacked freshness
Check in
Stayed in March 2024
Reviewed: 30 March 2024
Michael
United KingdomNothing. All was good.
Food excellen
Stayed in March 2024
Reviewed: 28 March 2024
Deniz
United KingdomThe room was comfortable, exceptionally clean and with a great view of the walled garden. The staff were courteous and helpful. There is a regular bus service to York from the end of the road and so we were able to travel into the city without a car.
Stayed in March 2024
Reviewed: 13 March 2024
Paul
United KingdomBeds in our twin room too soft
Quaint and well maintained
Stayed in March 2024
Reviewed: 5 March 2024
Christian
United KingdomIt was all superb
Its all a total gem.the staff,the hotel,the spa,the restaurant,the food all wonderful.can't wait to go again
Stayed in March 2024
Reviewed: 4 March 2024
Howard
United KingdomSuperb historic property and very well maintained. A pleasure to be able to experience it.
Stayed in March 2024
Reviewed: 29 February 2024
Simon
AustraliaNothing, it was all perfect.
The main building is just stunning and the staff were all lovely without exception. The spa is really nice and it's a lovely walk into York. Also one of the best breakfasts I've ever had.
Stayed in February 2024
Reviewed: 27 February 2024
Alexander
United KingdomNothing
Lovely property rooms a delight and everything very classy lovely pool and staff very helpful
Stayed in February 2024
Reviewed: 22 February 2024
Sazeda
United KingdomAs above
Timeless and classic. The aesthetics were traditional and in keeping with the property but didn’t feel old if that makes sense! Lovely to have experienced staying in a national trust property.
Stayed in February 2024
Reviewed: 12 February 2024
Daniel
United KingdomThere was a draft through the gap in the sash windows. It was particularly windy at the time of our stay
The choice at breakfast was good and the service was excellent. All staff were approachable, helpful and friendly.
Stayed in January 2024
Reviewed: 7 February 2024
Simon
United KingdomFitness center was a bit small. Room was a bit chilly until we figured out to turn the radiators on.
Excellent breakfast. High quality evening meal. SPA
Stayed in February 2024
Reviewed: 5 February 2024
Claire
United KingdomThere was nothing not to like, other than having to leave to come home.
Such a special place to stay as part of only 3 National Trust hotels. Cosy, classy and warm accommodation, professional and friendly staff, superb food and service. Excellent all round.
Stayed in February 2024
Reviewed: 4 February 2024
Wood
United KingdomBeds were too soft, and would prefer duvets to sheets and blankets. TV was too low on the wall.
Good size, good facilities, the coffee maker was a nice touch
Stayed in February 2024
Reviewed: 2 February 2024
Michael
United KingdomOur room was quite small (we are big people) and the bed, which was very comfortable, took up most of the space. Next time we’ll spring for a larger room.
The hotel is beautiful with lots of space to sit and relax with a drink and a book. The restaurant is exceptional and good value for money. The wine list also was very comprehensive with a great choice of wines at all prices.
Stayed in January 2024
Reviewed: 30 January 2024
Janet
United KingdomNothing in our opinion
Fantastic and very tasty
Stayed in January 2024
Reviewed: 14 January 2024
Ann
United KingdomNothing
Stunning property, feline wed stepped straight into a Dickensian Christmas story. We were upgraded to the four poster room which had its own Xmas tree & was stunning. It wasn’t great weather & we spent a lot of time in our room enjoying it. The restaurant food was delicious & the service impeccable. We also used the spa facilities & my massage was fantastic.
Stayed in December 2023
Reviewed: 10 January 2024
Adam
United KingdomThe only consideration is getting into York. Quite a walk. There is a bus stop outside going both ways, but the outbound to York is across a busy road on a fast bend, so be careful!
Rooms were clean, and in period with the house. Breakfast was amazing and service sterling The staff were kind, helpful and friendly, and the porter very knowledgeable!
Stayed in December 2023
Reviewed: 9 January 2024
David
United KingdomNothing
This is a very special hotel. The setting is incredible, in a building with a rich and fascinating history. The staff were all wonderful and attentive to everything. Every employee was really concerned about helping us enjoy our stay. There is an excellent in house restaurant, although it is not hard to get a taxi into York centre (~£7) if you want to explore places that are a little less high cuisine.
Stayed in January 2024
Reviewed: 9 January 2024
David
United KingdomNothing
The property itself was beautiful. Every staff member we spoke to was lovely and couldn’t help us enough. You could tel they are passionate about what they do.
Stayed in January 2024
Reviewed: 7 January 2024
David
United KingdomNothing to dislike
Beautiful old country house and in an ideal location to visit York
Stayed in January 2024
Reviewed: 2 January 2024
Loes
NetherlandsAlthough the food was excellent, the vegan option, which was very tasty, (dhal and mushroom risotto) was the same price (62 pounds) as the set menu and we felt this was disproportionate.
We really liked the Spa. And your Ukrainian waiter.
Stayed in December 2023
Reviewed: 31 December 2023
Sarah
United KingdomThe drinks were very pricey! My bed although comfy & very clean had a dip in the centre of the mattress.
We were given rooms almost next to each other which really helped . The rooms had everything that we needed. The staff were helpful & friendly. The `communal sitting rooms` were calm & classic, like being in a stately home. The spa was quaint with its cottage entrance.
Stayed in December 2023
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