Reception - I was charged more than my rate which was confirmed by booking.com. spoke with Reception twice, who acknowledged the mistake, spoke with them again upon departure. They explained the refund will be deducted from the total, but did not happen. Incredibly frustrating that I am having to message them again. Black out curtains in the room did not touch the ground, so the sun was beaming through at 6am. Lack of TV channel options available and was unable to connect to phone

Lovely hotel with no noise in neighbouring rooms, very good size accommodation. Food very tasty also with on point house cleaning (they couldn't do enough for you)

Stayed in April 2024

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Very friendly and proffessional staff.

Stayed in April 2024

Nothing

Reception was very fast professional yet friendly.

Stayed in April 2024

Think the room was overpriced for what it was and without breakfast included

Good location and very helpful reception staff

Stayed in April 2024

No issues

Perfect location and great staff

Stayed in April 2024

There was a great fruit selection at breakfast but would be great if they had pancakes to cook ourselves rather than as an extra for £6. Thinner bacon as it was very thick and didn't taste nice. Would be great to provide choc spread for toast as there was only honey and jam

Really friendly and welcoming team from reception to catering. Very clean everywhere and nice touches such as chocolate pieces on arrival

Stayed in April 2024

Pool out of action...being refurbished but booking website not mentioned about this.

Bed was very comfortable and room very clean. Upgraded to the premium king for an extra £15...got a bathtub and larger bed..worth paying. Breakfast very good, dinner average, menu was. OK but could be improved with wider selection or specials.

Stayed in April 2024

Bed

Stayed in March 2024

The room was comfortable and the bathroom was accessible. We could park at the hotel and walk to the football match very easily.

Stayed in March 2024

Missing towel rails or hooks for the big bath towels in the bathroom Swimming pool currently closed for renovation View from the room is car park.

Warm welcome with chocolates Deluxe family room is spacious and very comfortable Quiet location Fantastic comfy beds Good shower Free on-site parking Tea and coffee provided in room Helpful and attentive staff

Stayed in March 2024

hotel staff was very friendly and helpful

Stayed in March 2024

The location was great with lots of parking spaces available free for the guests. The family room was big and very clean. Breakfast was also great, and the staff was very friendly.

Stayed in February 2024

Large room. Comfortable bed. Very clean and tidy. Exceptional breakfast. Good gym.

Stayed in March 2024

The room could of been a bit bigger the last time we stopped we had a bigger room

The breakfast was very nice and the beds was lovely

Stayed in March 2024

Very welcoming, staff were very friendly and helpful. Great value for money, all in all a very comfortable and enjoyable stay.

Stayed in March 2024

Gym opening hours opened too late in the morning. Lack of real (non electronic) spinning bikes. Only 1 rower.

Functional.

Stayed in March 2024

Unfortunately the leisure centre was closed

Lovely breakfast. Friendly and helpful staff. Large comfortable room

Stayed in February 2024

The restaurant need to improve their menu (lunch and dinner option Pool area was dirty jaccuzzi was broken Changing area in the swimming area was bad and dirty

The bedroom and the breakfast

Stayed in December 2023

Unfortunately the swimming pool was our of order

Staff were exceptional as usual. Food was lovely. Special thanks to Noel at the bar for his great service.

Stayed in March 2024

I wish there were sockets near the beds to charge my phone.

Parking was free and there were plenty of spots. We were greeted with a big smile and were given complimentary chocolates and colouring pages and crayons for the children. There were lifts and stairs and the rooms were clearly marked. The room decor was appealing and the room itself was very clean, it looked like the pictures. There was complimentary tea, coffee and filtered water. There was a fridge, a kettle, a hair dryer, hangers, glasses, decent lighting and a good set of furniture. The beds, including the sofa bed, were made up for our arrival; they were all comfortable. The TV had the standard channels. There is an air conditioning system that could be set to cool, heat or regulate to a set temperature. The operator, contacted from the room phone, was very polite and efficient when we needed a taxi early on a Saturday morning.

Stayed in February 2024

Breakfast excellent choice of items freshly cooked and well presented

Stayed in February 2024

Leisure was really dated, the changing rooms were awful, pool side awful. Understand this is being refurbished..

Public areas and bedrooms great

Stayed in December 2023

Easy and fast check in and check out, central location for access to motorway (M4).

Stayed in February 2024

N/A. Everything was fine for my stay

Very comfortable clean room

Stayed in February 2024