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4-18 Harrington Gardens, Kensington and Chelsea, London, SW7 4LH, United Kingdom
18 July 2015
17 July 2015
눉money taken from my credit account. 10th July £50 for extra night booking prior to Globus tour 11th July further £50 + £10 when asked to re checkin day of commencement of Globus booking. I.e. Total of £110 = AUD $230. Being told on check out 13th July that this had already been immediately paid back into my account, this has not shown on my statement by 17th July I.e. 5working days. This I consider to be poor and inconsistent practise as other member of Globus tour did not have this experience.
눇Service by concierge staff
16 July 2015
눉We were disappointed in staff for a 4 star hotel. The fire alarms sounded on 2 occasions - at 12.30am on the Friday and at 8.30am on the following Sunday. On both occasions it was a false alarm but guests were left to work this out with each other. There was no communication from staff or apology. On one occasion we had been out of our room for 8 hours and had left the 'please clean' sign on the door but on our return in the vending the room had not been cleaned and we had to find staff and ask for it to be done. Again no apologies. The shower is in a deep bath and it is dangerous getting in and out. The concierge was helpful. View from room was awful, looking across roof.
눇The hotel is located right next to Gloucester Road tube station, so travel around London is so easy. Breakfast is good value and plentiful. The room has good facilities and beds are very comfortable.
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