140 Gloucester Road, Kensington and Chelsea, London, SW7 4QH, United Kingdom
#445 of 1,010 hotels in London
Guests' ChoiceBased on 2594 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.4
Facilities
8.0
Staff
8.6
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 25 April 2024
Olav
NorwayBreakfast facilities, see above. And we missed our old friend; the Doorman with the red hat
Breakfast OK, but the restaurant is too small, waiting to be seated, which is unconveniant in the morning.
Stayed in April 2024
Reviewed: 21 April 2024
Adam
New ZealandNothing we didn't like
Everything. Incredible location, right on the Piccadilly Line to Heathrow and within walking distance of every major attraction in London. The hotel is magnificent, classy, cool and opulent. The rooms are spacious, the bed super comfortable and had a massive TV and luxury bathroom. It was way more than we bargained for. And the Bar. Is. Amazing. We loved it.
Stayed in March 2024
Reviewed: 20 April 2024
Ulf
SwedenExtremely small room, small shower, not possible to open window…
Location, clean.
Stayed in April 2024
Reviewed: 17 April 2024
Jonathan
United KingdomFresher, brighter room, more storage space, more comfortable bed
Room was very disappointing - not the size but it was tired and lacked any space for hanging clothes, no bedside table, tired furniture and uncomfortable bed. I have stayed here many times, and come back, and this was the worst room I have had, sadly
Stayed in April 2024
Reviewed: 16 April 2024
Daniela
NetherlandsReception folks not super friendly, induced me into paying extra money to get an upgrade for a bigger room, only to offer later my travel companion an upgrade to an even larger room just across from mine. When I asked them to explain that strategy they just raised their shoulders. They also complicated my check out by printing two separate invoicing with amounts that were extracted and added in a complicated way even though they did eventually amount to the right end total but made it quite difficult for me to expense with my company later
Location, right in front of a major underground station. Breakfast varied, good quality, nice restaurant, friendly staff, good coffee.
Stayed in March 2024
Reviewed: 15 April 2024
John
United KingdomParking .Very pleasan
Both good
Stayed in March 2024
Reviewed: 14 April 2024
Lamia
United Arab EmiratesNothing
Toilet was spotless. Perfect location. Staff were friendly and amazing.
Stayed in April 2024
Reviewed: 6 April 2024
Constantine
United StatesThere was an issue with the heater in my room - no hot air came out so it was cold.
Very good location, friendly and accommodating staff, clean facilities and nice classic decor inside.
Stayed in April 2024
Reviewed: 3 April 2024
Alero
NigeriaSmall rooms, had to get an upgrade
Helpful Staff
Stayed in March 2024
Reviewed: 1 April 2024
Mark
United StatesWas a small issue with sanitation upon check in that had to be resolved before I could stay in the room; toilet was improperly cleaned. But upon calling housekeeping, it was resolved. The occasional discoloring/faded stain on some towels also had me changing towels regularly just to assure I was getting fresh towels.
Staff was very helpful and accommodating - held my luggage before check in (I arrived very early) and booked me a private car to the airport with a very early check out. My second stay in the hotel, and the staff is always very friendly and quick to fix an issue. Nicely furnished and spacious rooms for cost, location is impossible to beat for access to London - literally just fifteen steps from a Tube stop.
Stayed in March 2024
Reviewed: 29 March 2024
Mark
United KingdomHad to pay to upgrade £45 room breakfast was an extra charge £22 per head A charge to get early check £40 a charge for late check out after 12am £25 per hour from 12 till 3 We found hotel expensive!!! We probably wont book again! We stayed at the bloomsbury hotel last year simular star hotel better value than the Baileys hotel
The room was nice Staff in the bar were very good Nice hotel, staff very attentive, bed very comfortable can't fault the hotel
Stayed in March 2024
Reviewed: 28 March 2024
Wendy
DenmarkRooms too small
Location
Stayed in February 2024
Reviewed: 25 March 2024
Brooke
United StatesRoom was tiny but met my needs, including a small desk area for working.
Stayed in March 2024
Reviewed: 23 March 2024
Charles
United StatesSize of room and bathroom.
Faculty, bar, location
Stayed in March 2024
Reviewed: 22 March 2024
Julie
United KingdomBar was very expensive Breakfast was not included in the price
Easy to travel by train and tube Everything needed in room Helpful staff Restaurant was good food was excellent
Stayed in March 2024
Reviewed: 14 March 2024
Lorraine
United StatesThe windows didn't open and the room got stuffy and hot.
Great location. Nice staff, and good sized room.
Stayed in March 2024
Reviewed: 14 March 2024
Robert
NetherlandsThe television in my room did not work (at least I could only watch ITV and not BBC or Channel 4). I reported it both on the first and second mornings but nothing was done and even no apology was offered when I checked out. The girl only wanted to know my room number. While I of course don't go to London to watch TV I did go back early to watch the second half of the Rugby but to no avail. Basic necessities in hotels should work - or be repaired / replaced asap!!
I have been staying at Bailey's a couple of times a year for almost 30 years. I should have scored it less this time (see below) but I remain a fan - great location, nice friendly hotel and very well presented.
Stayed in March 2024
Reviewed: 14 March 2024
Richard
United KingdomAll was good, i do like to open a window for air which i didn't see how to..but not really a complaint as there was aircon..
Was there for 3 nights and luckily got an upgrade, which was the quality of what I would have expected. Bed great, room was spotless and the lady who cleaned the room was really efficient and very pleasant
Stayed in March 2024
Reviewed: 14 March 2024
Jeanett
United Kingdombreakfast was a bit lacklustre
great location right across street from tube in relatively quiet area
Stayed in March 2024
Reviewed: 11 March 2024
Ian
United KingdomI was very happy with the hotel and its staff, I would struggle to find fault with anything during my short stay.
The staff, (especially the reception and consierge), were friendly, polite and extremely helpful.
Stayed in March 2024
Reviewed: 6 March 2024
Mark
United KingdomCannot think.of anything.
Location. History. Comfort
Stayed in January 2024
Reviewed: 5 March 2024
Islam
United Arab Emirateseverything was good.
Rooms are quite spacious. Breakfast is delicious. staff were helpful and treats you nicely.
Stayed in March 2024
Reviewed: 3 March 2024
David
United KingdomVery cool vibe whilst being very upmarket
Stayed in February 2024
Reviewed: 26 February 2024
Katharine
SwitzerlandBathroom a bit small and extractor fan was not efficient
Great bar with happy hour. Friendly and helpful staff. Comfortable bed
Stayed in February 2024
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