17-25 Sloane Street, Knightsbridge, Kensington and Chelsea, London, SW1X 9NU, United Kingdom
#831 of 1,005 hotels in London
Guests' ChoiceBased on 2368 hotel reviews
6.8Cleanliness
7.1
Comfort
7.3
Location
9.2
Facilities
6.7
Staff
7.8
Value for money
6.7
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 9, 2024
Helen
United KingdomRoom a little tired but in no way spoiled our stay
Friendly staff, good location, lovely breakfast with a good range of fresh choices
Stayed in April 2024
Reviewed: March 25, 2024
Michael
United KingdomCold Water tap in bathroom was running warm
Perfect Location. Clean and comfortable. Excellent Breakfast
Stayed in March 2024
Reviewed: March 19, 2024
Dr
Saudi Arabia- Only one restaurant with very limited Menu - one elevator available for all guests as well as workers ! - cleaning was fair
- The location is amazing , beyond expectation - very very safe - the staff very friendly, specially the two Iran ladies from front desk and the dedicated security Mr.Attila ( taking his job very serious to protect and keep guests safe ) - Small but very cozy
Stayed in February 2024
Reviewed: March 18, 2024
Vivien
United KingdomLovely location and staff very friendly
Stayed in March 2024
Reviewed: March 18, 2024
Andrea
Switzerlandbreakfast was a little bit boring and everyday the same
Very good situated, nice rooms
Stayed in March 2024
Reviewed: March 3, 2024
Afifah
United KingdomVery hot the air con not
Stayed in March 2024
Reviewed: February 28, 2024
Mary
United KingdomStaff wasn’t friendly and the shower in our room burned me and my husband couldn’t get temperature right
Vue was lovely from room and room was clean
Stayed in February 2024
Reviewed: February 18, 2024
Tae
ThailandThe hotel room facilities are old such as room key, air condition and heater are manually manage. My sister room can not adjust the air condition on her first night it had hot air all night and that reaaly can suffocated. But after telling the front reception the problem had been fixed. My bathroom has heat rack broken. Room is quite dark for my taste. The housekeeper are not very keen to clean up the room and the cleanliness of housekeeper team does not met my standard. I don’t like the bathroom door which is sliding door that all the dust and dirty stuff get stuck and the end of the door stoper. I can actually see that stained carpet in that area. No slipper provided and it feel so bad walking on that carpet without your slipper. I have to wear my sneaker to walk around the room because I did not take my own slipper to my London trip. It cold in Febuary in London who will take a slipper with them. There are 2 elavators but can be use only one which make it so much troubles waiting to go between floor. You have to wait like 10mins to catch the elevator.
Great location. Reception staffs are nice and helping when you asking for help. Breakfast is fine not too many variety of food but bad.
Stayed in February 2024
Reviewed: February 6, 2024
Raghad
Saudi ArabiaRoom is too small
Location is good
Stayed in February 2024
Reviewed: February 5, 2024
Chow
SingaporeThe bathroom & bedroom were miserably small. The plugs were located below the study table & I had to crawl underneath to charge my phone. The hairdryer did not work well. The staff was not responsive. Needed to nudge them 3 times over the damaged chain lock & high temperatures in the room before something was done. The breakfast spread never changed over the 7 mornings I was there. The 2 wastepaper baskets were not emptied on one night. The coffee capsules were not replenished. The only selling point of this hotel is the good location. Other than that, its service & cleanliness cannot match that of the Singapore head office.
Near to all the luxury stores, train station & bus stops
Stayed in February 2024
Reviewed: January 30, 2024
Nawaf
OmanFacilities should be renewed
Every thing was fantastic Specially hotel staff they are always helpful and friendly
Stayed in January 2024
Reviewed: January 28, 2024
Mark
United KingdomNoises at night are loud from other users,told staff who done nothing to help.
Location and price of room.
Stayed in January 2024
Reviewed: January 28, 2024
David
United KingdomRoom was ok, but bathroom with sliding door and no sound proofing at all, so not ideal. Room sound proofing was appalling and I could hear our neighbours all night and talking during the day. Had a club room, no robes or slippers as promised and nets on windows had holes in them. Breakfast is awful, so didn't bother on the second morning. Hot food trays seemed to be empty most of the time and pastries were hard and not nice to eat.
For visiting London the location is excellent. We had dinner plans in Belgravia so the location was superb. Walking distance to Harrods and many store, plus many other London tourist hot spots
Stayed in January 2024
Reviewed: January 10, 2024
Julie-ann
United KingdomDated with many things that didn’t work. Air conditioning didn’t work properly, lighting was weird some lights wouldn’t switch on or off, curtain rail faulty curtains wouldn’t close
Great location, within easy walking distance Chelsea and Knightsbridge
Stayed in November 2023
Reviewed: January 6, 2024
Murad
Saudi Arabiathere was no electricity port beside the bed, one elevator wasn’t working which made us wait for too long for the elevator every time, and finally the value was too high for the room and the facilities provided
Location, the windows were large which gave it a spacious vibe. it was very clean
Stayed in January 2024
Reviewed: January 2, 2024
Meshari
KuwaitOld furniture
Location
Stayed in December 2023
Reviewed: December 23, 2023
Santi
Saudi ArabiaNone
None
Stayed in November 2023
Reviewed: December 1, 2023
Sarah
United KingdomWe didn’t have breakfast in the hotel as didn’t want to have a full cooked breakfast and £25 is a bit expensive for some toast and coffee! Great location.
Stayed in November 2023
Reviewed: November 30, 2023
Pamela
United KingdomRoom feels small but also needs a bit of renovation. Also, some of the staff were not very nice and our daughter came to meet us at the hotel with her puppy and we were told to leave even though she was not staying in the hotel.
Location is perfect
Stayed in November 2023
Reviewed: November 30, 2023
Julie
United KingdomA bit chaos with staff. Not organised. Although staff polite. Rooms a bit ‘run down’
Very good location
Stayed in November 2023
Reviewed: November 23, 2023
Gerard
LebanonThe services theirs no room service after 12 am and no room service for the breakfast i dont know why people in the morning are not welcoming expetion the check in area
Honestly i like the location
Stayed in November 2023
Reviewed: November 16, 2023
Amr
SpainIt’s very old, facilities are worn out, rooms very much need a renovation, felt like the hotel was not renovated since its inauguration. Was not impressed with the facilities at all.
Location
Stayed in November 2023
Reviewed: November 11, 2023
Jeffery
United KingdomQuite rude reception staff, who couldn't even give eye contact or raise a smile!
Mahmoud who was the only person to help me out 5 star!! The free upgrade and birthday decs, care of Mahmoud. The city skyline at night and room service.
Stayed in October 2023
Reviewed: November 7, 2023
Wejdan
Saudi ArabiaMaintenance work just in front of the doors made the exit and entrance of Taxis a little bit hard, rooms need Renewals and Improvements also, facilities inside the room needs more care such as coffee water bottles and bed sheets
Location is perfect
Stayed in October 2023
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