20 Upper Ground, Southwark, London, SE1 9PD, United Kingdom
#98 of 1,000 hotels in London
Guests' ChoiceBased on 7619 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.0
Staff
9.2
Value for money
8.1
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 19, 2024
Yvonne
IrelandNothing at all
Fantastic location, really cool decor, staff were very friendly, welcoming and helpful.
Stayed in March 2024
Reviewed: March 18, 2024
Guest
UkraineGreat hotel, cozy rooms, rooftop bar with excellent views. Friendly staff, excellent breakfast. Within walking distance to many attractions.
Stayed in February 2024
Reviewed: March 18, 2024
John
DenmarkFriendliness of staff, great breakfast, location, views across the Thames. The room size was just right. Nice touch with hiding the coats and shoes behind a curtain. Staff, in particular, were courteous. Looking forward to our next stay in June!
Stayed in March 2024
Reviewed: March 17, 2024
Emily
United KingdomCost of room extras and bar
Style
Stayed in March 2024
Reviewed: March 17, 2024
Isabel
SpainAmazing hotel! Clean, spacious rooms, friendly staff, amazing food and best location! Will recommend it to anyone who visita London! Thanks for this amazing stay
Stayed in March 2024
Reviewed: March 17, 2024
Lara
FinlandNothing
It was a luxury weekend stay in the centre of London and completely met all my expectations and more. The staff were amazing and went above and beyond to provide excellent service.
Stayed in March 2024
Reviewed: March 17, 2024
Stephen
United KingdomModern design
Service and food was excellent
Stayed in March 2024
Reviewed: March 17, 2024
Sarah
United KingdomIt was gorgeous
Stayed in March 2024
Reviewed: March 17, 2024
Simone
AustraliaGreat location!
Stayed in January 2024
Reviewed: March 16, 2024
Robert
United KingdomThere is no doubt that the hotel has a 5 Star feel it and it is a very nice place to stay. Having staid in other 5 star hotels I would not say that the breakfast was 5 Star. A lot of happy staff and very good quality food just no where near the amount of choice other Hotels have. I would expect more choice of freshly cooked food from a menu yogurts and nuts for example. Plus my normal bug bear with any hotel, nothing on draft at the bar. I appreciate that they can mark up a bottle of beer by 500%, but in my opinion that’s no reason not to offer an alternative on draft.
The hotel is in a great location, being a few minute’s walk to the Thames Link, and a lot of London attractions are very walkable. The hotel is very clean and has quite a funky feel to it, for want of a better word, with reception like the bow of a ship and the colourful trendy décor. All the staff bar none are happy and willing to help. Extremely clean and well appointed room and bathroom and the roof top bar is a very nice space with again very friendly staff.
Stayed in March 2024
Reviewed: March 16, 2024
Joan
IrelandDespite alot of children staying at hotel & a fabulous rooftop bar, kids were not allowed in even when accompanied by an adult which was disappointing as the views were great!
Location, breakfast was exceptional
Stayed in February 2024
Reviewed: March 15, 2024
James
United KingdomNothing to dislike
The entire place is fantastic!
Stayed in March 2024
Reviewed: March 15, 2024
Liz
United KingdomIt is pricey and when we checked out the invoice showed an ‘accommodation service charge’ which was £12.49 on the first day and £13.13 on the second day. I’m not sure what this was for as we left the ‘do not disturb’ sign on our door so no cleaning was carried out.
The location of the hotel is perfect for exploring London, we especially love South Bank so it couldn’t be better placed! The hotel itself is beautifully decorated, amazingly clean and the staff are always friendly and professional. The rooms are fantastic and one of the things we noticed (and loved) were how quiet the rooms were, the soundproofing is brilliant; I don’t think we heard any other guests! The breakfasts are amazing with a massive choice of food all done to an exceptional level. It is pricey but you get what you pay for. This was our third visit and we’ll definitely return soon, we just need to save up a bit first!
Stayed in March 2024
Reviewed: March 13, 2024
Dean
United KingdomGreat Location, Great Rooms, Great Breakfast, what more can you ask for.
Stayed in March 2024
Reviewed: March 13, 2024
Hannah
United KingdomNothing
The location was amazing and the staff must be on some happy pill because they were all so friendly and helpful. From reception to cleaners, it made such an enjoyable relaxed stay.
Stayed in March 2024
Reviewed: March 12, 2024
Stephen
United KingdomBreakfast was lovely, but the biggest criticism was the coffee. Anything other than a flat white you had to PAY for, so espressos, cappuccino, lattes, cortado all were charged to your room. Also this hotel charges an optional 5% on your room bill while charging you 13.5% for service.
Location, room, facilities, bar, restaurant, staff and that an umbrella was in the room for those rainy London days all were excellent.
Stayed in March 2024
Reviewed: March 12, 2024
Lindsay
United KingdomGreat location. Friendly staff
Stayed in March 2024
Reviewed: March 11, 2024
Charlotte
DenmarkI had booked the hotel also because of the Spa, but was a bit disappointed that the Spa only consisted of a steamroom and a gym. The treatment I had booked in the spa was brilliant.
the restaurant was really good and not to expensive. The staff were all super friendly and helpful. the location was good and very easy to get to and from both the city and Gatwick airport.
Stayed in March 2024
Reviewed: March 11, 2024
Chris
United KingdomNothing
Staff were amazing, right from the moment we walked in, friendly but not in that false friendly manner. Room was well proportioned and comfy bed.
Stayed in March 2024
Reviewed: March 11, 2024
Ciara
IrelandSuper comfy, great location, stylish decor and excellent food. Staff very friendly and helpful.
Stayed in March 2024
Reviewed: March 10, 2024
Karen
United KingdomNothing!
The location is amazing. Staff are wonderful and the rooms are well-appointed and spotlessly clean. Excellent breakfast, too.
Stayed in March 2024
Reviewed: March 10, 2024
Fearghus
IrelandService charged add on
Stayed in March 2024
Reviewed: March 10, 2024
Nora
IrelandExcellent location, very comfortable rooms/facilities and lovely lounge areas.
Stayed in March 2024
Reviewed: March 10, 2024
James
IrelandNothing
Like the buzz /feel to the place ,also it's location and the rooms were well appointed with comfortable beds
Stayed in March 2024
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