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Banavie, Fort William, PH33 7LY, United Kingdom
14 August 2016
눉There could have been more hangers in the closet.
눇The reception staff were extremely friendly and helpful. Kudos also to the breakfast staff and the wide range of selections available. It's very pleasant to sit on the patio and watch the boats going through the complex of locks known as "Neptune's Staircase."
12 August 2016
눉We were on a roundtrip through Scotland. From all the hotels an b&bs we stayed in, this was clearly the worst. First, the room was very small and very old, also looked a bit worn down already, especially the bathroom. In this hotel category and price range one clearly expects more. This was the most expensive yet worst accommodation we had on our entire trip. Don't be deceived by the nice looking modern rooms on their website, they are in the small extension they built to the hotel. The vast majority of rooms is in the much larger old part of the hotel. Breakfast was OK, but not great for this hotel category. What was annoying was that they always tried to seat is in a rather small darkish room of the restaurant, even though there is a much nicer second room with great views onto the Caledonian canal; we always asked to for a table there. My tip to the hotel manager: Make the latter room the only breakfast room, there is more than enough space in it after all. Waiters were all friendly, but service was of very mixed quality. It seems they may have had many waiters that were still trained on their job, so I do not want to be too harsh. Still, we had unusually many cases of orders being forgotten or being mixed up. I asked to get a recommendation for a smooth whisky from one of the bartenders. He told me that he knows nothing about whisky so he could not help me out. Seriously ? That should not happen in this category of hotel in the middle of the Highlands.
눇Nicely located near the neptune steps, easy to reach, good parking
13 August 2016
눉It would have been nice to have natural light in the breakfast room
눇Staff excellent, hotel very clean, great facilities.
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