Choose your preferred language. We speak English (US) and 42 other languages.
40 Shaftesbury Avenue, Westminster Borough, London, W1D 7EY, United Kingdom
August 14, 2016
눉For what I paid, I could have gone to a full service hotel. The key they gave us for the front door did not work. It was a big hassle. No reception room, no cleaning service. No air conditioning. There is a floor fan. It was hot. You could not open the windows because of the extreme noise. Stay at a hotel!
눇Location is excellent.
August 7, 2016
눉rigid timing for check in and check out
눇Position, freedom, furniture
August 9, 2016
눉Where do I start? The elevator was broken all week, the carpet on the stairs was worn and badly stained. The stairwell smelled. There was no really secure place to store luggage on the day we left other than on the stairs to the basement. We were here during a heat wave, and the room retained heat like an oven, with no air circulation. Only one window actually opened, and I slept on the floor for 5 nights to be near some fresh air, with earplugs and cover over my eyes. The clock didn't work. The power went out in the bathroom the last day. The bathroom sink was too small to be useful for even brushing teeth. No change of towels, which were also pretty thin. You had to be in the tiny shower to actually turn on the water--super bad design. Curtains were dirty. Upholstery on the chairs was very dirty. The sofa bed wasn't a real bed at all, but a corduroy sofa that simply opened flat, we were expected to simply put a sheet over it--was pretty gross, uneven and uncomfortable. Comforter was just poly fill and it was coming out of the cover. I could not get extra pillows to accommodate the four of us. There was no lobby, and staff, although very nice, were somewhere in the basement during the day. They didn't have extra keys for us (we were four friends), and frankly, the window to the outside and the door to the hall didn't seem very secure. I felt we were deceived by the photos online. I have traveled a lot in the past 5 years, and honestly, this was a low point. I have no idea why it has a high booking.com score other than for its location. This place would probably be barely tolerable for only two people, in cool/cold weather, if you could overlook how dirty the hallways were and the things that didn't work. Definitely do not stay here in the summer, as it's too hot and loud. I have no idea why the lift couldn't be fixed during the 6 days we were there, I felt bad for the folks on the upper floors.
눇The location was very central, but it was also very loud with restaurants and traffic noises. It was good that there was a washing machine, handy to have a small kitchen with small fridge.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.