34 Norfolk Place, Paddington, Westminster Borough, London, W2 1QW, United Kingdom
#591 of 1,010 hotels in London
Guests' ChoiceBased on 5324 hotel reviews
7.6Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.7
Staff
8.5
Value for money
7.7
Free WiFi
7.3
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End of dialog contentReviewed: 24 April 2024
Heike
South AfricaSome of the reception staff could be more knowledgeable. I enquired about transit options to the airport and was told that they could book a cab but had no knowledge about bus or train facilities.
The location was excellent. The staff was friendly. My single room was small but comfortable and everything was clean.
Stayed in April 2024
Reviewed: 23 April 2024
Ailish
United KingdomThe room this time was very small. To the point where the fridge door didn’t even open fully as the bed was in the way. Fridge was warm and seemed to give off more heat than cold! Requested a bath in advance as my partner was running marathon but was told there was no availability.
Location great. Have stayed here a few times previous
Stayed in April 2024
Reviewed: 21 April 2024
Alison
United KingdomWe were in the basement situated below the reception so we could hear the noise of people walking above on hard flooring. Smell of sewage occasionally too. Also message on A/C controller that filter needed checking. Only stayed the one night so not major issue but if staying again would insist on room on upper floors.
The room was very spacious, clean and comfortable. It had a lovely little dressing room/walking in wardrobe also so plenty of room for luggage. Nice to have a bath also. Breakfast was delicious - you had plenty of choice in a buffet style for full English and continental.
Stayed in April 2024
Reviewed: 21 April 2024
Cecily
AustraliaSmall rooms but conveniently located close to Paddington, helpful staff
Stayed in April 2024
Reviewed: 19 April 2024
Denis
United KingdomBreakfast Support at reception
Stayed in April 2024
Reviewed: 19 April 2024
Yu
FinlandGood location, friendly staff
Stayed in March 2024
Reviewed: 19 April 2024
Chia-ying
United KingdomThe cleanliness, quality of breakfast, and amenities. The staff were not always friendly.
The location was good.
Stayed in April 2024
Reviewed: 16 April 2024
Anastasia
IsraelBreakfast was alright, but it was the same every day and contained zero vegetables. We brought the veggies we purchased from the grocery shop to breakfast. :)
Both the bathroom and the room were large and comfortable. Really silent in the room. The location is great; you can walk or take a convenient mode of transportation there. The staff is incredibly friendly and helpful with everything!
Stayed in March 2024
Reviewed: 15 April 2024
Changqing
United StatesRoom is small.
Stayed in March 2024
Reviewed: 14 April 2024
Diana
AustraliaRooms are quite small. No restaurant/Bar to relax in the evening.
I like the venue for its location
Stayed in April 2024
Reviewed: 13 April 2024
Andy
United KingdomAir Con could have been cooler Breakfast was minimal for what was included, a lot of what's standard in other hotels cost extra Bathroom no good if you are 6ft tall or more
Proximity to London Paddington Station Very friendly and helpful staff Room with a view
Stayed in April 2024
Reviewed: 12 April 2024
Adrian
RomaniaBreakfast
Location
Stayed in April 2024
Reviewed: 10 April 2024
Irene
CyprusThere was no variety in the breakfast since it was the same every day! For a 4star hotel we had more expectations! Also the room was very small!
The location was perfect!
Stayed in April 2024
Reviewed: 10 April 2024
Jo
United Kingdomgreat location and cheap for the standard
Stayed in March 2024
Reviewed: 10 April 2024
Peter
United KingdomRoom not very quiet
Excellent breakfast
Stayed in March 2024
Reviewed: 8 April 2024
Carmel
IrelandRooms were not soundproof. Had a basement room and the noise from the floor above and also from house staff gathering outside our room door every morning was extremely loud.
Excellent location, close to tubes and walking distance to a lot of amenities.
Stayed in April 2024
Reviewed: 8 April 2024
Adrian
AustraliaBeds very close to each other
Fixtures, bathroom, location
Stayed in March 2024
Reviewed: 7 April 2024
Yvette
GibraltarOnly 1 lift
It was well situated
Stayed in April 2024
Reviewed: 7 April 2024
Duncan
United KingdomLovely room, clean, comfortable.
Stayed in March 2024
Reviewed: 6 April 2024
Julia
AustraliaBeds were far too too soft for me. Room was tiny. Pointless having a desk and chair as no room to move the chair out. My second visit here, first time I had a much bigger room so I just struck unlucky this time. Room 202 to avoid.
How spotless it was. Convenient location. Helpful staff. Very quiet.
Stayed in April 2024
Reviewed: 5 April 2024
Helen
AustraliaShould have booked a bigger room
Great location
Stayed in April 2024
Reviewed: 3 April 2024
Leila
BrazilThe access to our room; its size (the door wouldn't open completely because of the bed); and the room was "heeled", or inclined, I don't know the exact word. Simply bizarre. Also instead of a big and unnecessary safe, it would be better to have a fridge. Also no space to open the luggage except on the floor.
Location, very nice staff & cleanliness
Stayed in March 2024
Reviewed: 2 April 2024
Skurdal
NorwayThe room was very small.
Stayed in March 2024
Reviewed: 2 April 2024
Armin
SwitzerlandBed a tad small for me (Male, 181cm)
Location, nice view
Stayed in April 2024
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