Ullswater Road, Penrith, CA118QT, United Kingdom
#13 of 20 hotels in Penrith
Guests' ChoiceBased on 1439 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.7
Staff
9.0
Value for money
7.6
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 25, 2024
Jennifer
United KingdomIm vegan which was stated on booking but the bedding is goose down. The restaurant is rather over priced it was nice food but jothing exceptional and it comes with an exceptional price tag. Jacuzzi is very underpowered and luke warm and as a couples trip I want to sit and chat to my partner in the sauna but it was in the changing room so single gender. I don't think it would be that difficult to rearrange doors so that couples or mixed gender friends could sit and chat when using facilities rather than be in separate rooms. Breakfast was a slightly odd process. I'm used to buffet style ordering a starter and a cooked breakfast with no sight of quantities was difficult to judge how much I'd want.
Great location just off the motorway so easily accessible, nice sized rooms with a very comfortable bed. Toiletries are provided white company so good quality. Mattress was nice and soft. Spa pool and steam room are lovely.
Stayed in March 2024
Reviewed: March 22, 2024
Neil
United KingdomThe swimming pool
Stayed in February 2024
Reviewed: March 19, 2024
Carly
United KingdomThe spa wasn’t as much a spa as it was a children’s swimming lesson mixed in with a family swim which is scheduled for the majority of the week and it was an extra payment on arrival for the use
The restaurant was fantastic and the staff were amazing
Stayed in February 2024
Reviewed: March 17, 2024
Sharon
United KingdomFood and drink is very overpriced
Leisure facilities are great except saunas out in the changing room
Stayed in March 2024
Reviewed: March 16, 2024
Jess
United KingdomThe staff were friendly, the restaurant was amazing! We had dinner and breakfast.. Definitely book breakfast!
Stayed in February 2024
Reviewed: March 12, 2024
Tracy
United KingdomSmall room, milk jug in the fridge was empty.
The decor it’s really pretty pleasantly surprised
Stayed in March 2024
Reviewed: March 9, 2024
Francesco
United KingdomRestaurant was ridiculously overpriced and very average.
Great hotel . Very clean and nice facilities.
Stayed in February 2024
Reviewed: March 4, 2024
Paul
AustraliaLocation not ideal, however as we had a car it was fine.
Staff good and friendly, Room comfortable, enjoyed our swim, dinner in the restaurant was good.
Stayed in February 2024
Reviewed: February 27, 2024
Luke
United KingdomThe staff do a good job here from behind the scenes to front on house from reception to the dinner/breakfast teams. The usage of the spa after a hard day is a must and is in good repair.
Stayed in February 2024
Reviewed: February 26, 2024
Coningsby
United KingdomThe fire in the reception could be smelt throughout the downstairs and did make me cough on occasion but sitting away from it definitely helped.
All the staff were great especially the evening barman who made sure we had our snacks with our drinks and the lovely Shona who greeted us so warmly at breakfast. There was ample choice of foods to choose from for breakfast and they were very tasty. The evening meal was great too.
Stayed in February 2024
Reviewed: February 25, 2024
Lucy
United KingdomThe bedroom was mostly clean, except about of dust on things like the phone. We arrived for 3pm check in. Were advised the rooms weren’t ready but couldn’t say how long it would be. Given a drinks voucher and asked to sit and wait to be called. An hour later, we weren’t called so I went to check what was happening. The room had been ready for a long while but no one had remembered we were waiting. The lady I spoke to was apologetic and helpful
We enjoyed the decor and converted barn feel. Loved the open fires around. Milk and water facilities are great for reducing waste, would be better closer together.
Stayed in February 2024
Reviewed: February 20, 2024
Gavo
United KingdomPillow was covered in make up and when we went to make a cup off to tea last night there wasn’t any sugar in packets there had been opened & used & cleaners haven’t put new ones in & passage floor felt damp
Spa
Stayed in February 2024
Reviewed: February 16, 2024
Heidi
United KingdomThe swimming pool is open to the public so if you’re looking for a relaxing spa weekend then I wouldn’t suggest booking the north lakes hotel. We arrived and kids swimming lessons were on in the pool so there was a lot of screaming.
The rooms in the hotel are lovely, very clean and comfortable.
Stayed in January 2024
Reviewed: February 16, 2024
Viorica
United KingdomThe continental board on breakfast
The jacuzzi,the steak in the FYR
Stayed in February 2024
Reviewed: February 15, 2024
Sivaneshan
United KingdomBreakfast was good
Goog Charge extra for swimming
Stayed in February 2024
Reviewed: February 14, 2024
Ross
United KingdomThe finishing standards , our tv had a big line on it , the shower wasn’t fitted properly. In the main toilets by the reception the toilet paper used was very cheap and harsh .
The pool and spa
Stayed in February 2024
Reviewed: February 12, 2024
Ej
United KingdomThe pool was far too busy!! Lots of screaming children.
I thought the restaurant and room were perfect!
Stayed in February 2024
Reviewed: February 9, 2024
John
United KingdomHairdryer broke in the room and getting a replacement never really happened. Was little slow to sort things.
All the small details on point. Restaurant is fab.
Stayed in February 2024
Reviewed: February 8, 2024
Linda
United KingdomI would have preferred better lighting, rather than the ceiling spotlights - together with bedside lamps. I found the room to be a little too warm for me, although it would probably have been fine for others.
I stayed overnight and my room was quite comfortable. I ate in the bar and found the food and the service to be very good. I also found all staff to be helpful.
Stayed in January 2024
Reviewed: February 8, 2024
Matthew
United KingdomFar too many kids, the pool felt more like a kids play area
Nice hotel
Stayed in February 2024
Reviewed: February 8, 2024
Rachel
United KingdomDidn’t particularly dislike but the pool was quite cold.
Very relaxed atmosphere, delicious food and comfortable bed and pillows.
Stayed in January 2024
Reviewed: February 7, 2024
Margaret
United KingdomNothing
Fabulous room. A great relaxing luxurious hotel. Great meal and my son’s favourite hotel. We chose to come here once a year and more when we get a chance. My son loves the swimming pool, jacuzzi. Staff service is excellent.
Stayed in February 2024
Reviewed: January 29, 2024
Stephen
United KingdomPoor signage so missed the car park.
Great location and good facilities
Stayed in January 2024
Reviewed: January 29, 2024
Diane
United KingdomVery clean, staff were friendly but professional
Stayed in January 2024
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