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  5. Reviews of North Lakes Hotel and Spa

Reviews of North Lakes Hotel and Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Ullswater Road, Penrith, CA118QT, United Kingdom

#13 of 20 hotels in Penrith

Guests' Choice

Review Score

Based on 1439 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    7.6

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2024

    8.0
    Very comfy matress
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Im vegan which was stated on booking but the bedding is goose down. The restaurant is rather over priced it was nice food but jothing exceptional and it comes with an exceptional price tag. Jacuzzi is very underpowered and luke warm and as a couples trip I want to sit and chat to my partner in the sauna but it was in the changing room so single gender. I don't think it would be that difficult to rearrange doors so that couples or mixed gender friends could sit and chat when using facilities rather than be in separate rooms. Breakfast was a slightly odd process. I'm used to buffet style ordering a starter and a cooked breakfast with no sight of quantities was difficult to judge how much I'd want.

    Great location just off the motorway so easily accessible, nice sized rooms with a very comfortable bed. Toiletries are provided white company so good quality. Mattress was nice and soft. Spa pool and steam room are lovely.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Comfortable, spacious room, excellent gym facilities and pool
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The swimming pool

    Stayed in February 2024

  • Reviewed: March 19, 2024

    9.0
    Lovely couples trip away spa not upto much
    • Leisure trip
    • Couple
    • SignatureDouble Room
    • Stayed 1 night
    • Submitted from a mobile device

    The spa wasn’t as much a spa as it was a children’s swimming lesson mixed in with a family swim which is scheduled for the majority of the week and it was an extra payment on arrival for the use

    The restaurant was fantastic and the staff were amazing

    Stayed in February 2024

  • Reviewed: March 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food and drink is very overpriced

    Leisure facilities are great except saunas out in the changing room

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were friendly, the restaurant was amazing! We had dinner and breakfast.. Definitely book breakfast!

    Stayed in February 2024

  • Reviewed: March 12, 2024

    9.0
    Nice place
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small room, milk jug in the fridge was empty.

    The decor it’s really pretty pleasantly surprised

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Great place but expensive food
    • Leisure trip
    • Family with young children
    • Signature Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant was ridiculously overpriced and very average.

    Great hotel . Very clean and nice facilities.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Location not ideal, however as we had a car it was fine.

    Staff good and friendly, Room comfortable, enjoyed our swim, dinner in the restaurant was good.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Great location and facilities.
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night

    The staff do a good job here from behind the scenes to front on house from reception to the dinner/breakfast teams. The usage of the spa after a hard day is a must and is in good repair.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    A special hotel for a wonderful two night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The fire in the reception could be smelt throughout the downstairs and did make me cough on occasion but sitting away from it definitely helped.

    All the staff were great especially the evening barman who made sure we had our snacks with our drinks and the lovely Shona who greeted us so warmly at breakfast. There was ample choice of foods to choose from for breakfast and they were very tasty. The evening meal was great too.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    8.0
    Comfortable, relaxing stay with great food and good surroundings
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bedroom was mostly clean, except about of dust on things like the phone. We arrived for 3pm check in. Were advised the rooms weren’t ready but couldn’t say how long it would be. Given a drinks voucher and asked to sit and wait to be called. An hour later, we weren’t called so I went to check what was happening. The room had been ready for a long while but no one had remembered we were waiting. The lady I spoke to was apologetic and helpful

    We enjoyed the decor and converted barn feel. Loved the open fires around. Milk and water facilities are great for reducing waste, would be better closer together.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • Signature Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Pillow was covered in make up and when we went to make a cup off to tea last night there wasn’t any sugar in packets there had been opened & used & cleaners haven’t put new ones in & passage floor felt damp

    Spa

    Stayed in February 2024

  • Reviewed: February 16, 2024

    8.0
    Nice hotel, public spa
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool is open to the public so if you’re looking for a relaxing spa weekend then I wouldn’t suggest booking the north lakes hotel. We arrived and kids swimming lessons were on in the pool so there was a lot of screaming.

    The rooms in the hotel are lovely, very clean and comfortable.

    Stayed in January 2024

  • Reviewed: February 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • SignatureDouble Room
    • Stayed 1 night
    • Submitted from a mobile device

    The continental board on breakfast

    The jacuzzi,the steak in the FYR

    Stayed in February 2024

  • Reviewed: February 15, 2024

    7.0
    Breakfast was very good
    • Leisure trip
    • Family with young children
    • Signature Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was good

    Goog Charge extra for swimming

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Very enjoyable stay, the team look after kids very well
    • Leisure trip
    • Family with young children
    • Signature Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    The finishing standards , our tv had a big line on it , the shower wasn’t fitted properly. In the main toilets by the reception the toilet paper used was very cheap and harsh .

    The pool and spa

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was far too busy!! Lots of screaming children.

    I thought the restaurant and room were perfect!

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Lovely area and the small touch’s in the hotel are great
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hairdryer broke in the room and getting a replacement never really happened. Was little slow to sort things.

    All the small details on point. Restaurant is fab.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    I was generally very happy with my overnight stay and enjoyed the food I ate in the bar.
    • Leisure trip
    • Solo traveler
    • SignatureDouble Room
    • Stayed 1 night

    I would have preferred better lighting, rather than the ceiling spotlights - together with bedside lamps. I found the room to be a little too warm for me, although it would probably have been fine for others.

    I stayed overnight and my room was quite comfortable. I ate in the bar and found the food and the service to be very good. I also found all staff to be helpful.

    Stayed in January 2024

  • Reviewed: February 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • SignatureDouble Room
    • Stayed 1 night
    • Submitted from a mobile device

    Far too many kids, the pool felt more like a kids play area

    Nice hotel

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Will definitely return good value for money.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t particularly dislike but the pool was quite cold.

    Very relaxed atmosphere, delicious food and comfortable bed and pillows.

    Stayed in January 2024

  • Reviewed: February 7, 2024

    9.0
    Enjoyable relaxing overnight treat. A family favourite this hotel one to come back to as often as we can.
    • Leisure trip
    • Family with young children
    • Signature Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fabulous room. A great relaxing luxurious hotel. Great meal and my son’s favourite hotel. We chose to come here once a year and more when we get a chance. My son loves the swimming pool, jacuzzi. Staff service is excellent.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    9.0
    Great place for work trip but imagine even better base to explore the North Lakes.
    • Business trip
    • Solo traveler
    • SignatureDouble Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Poor signage so missed the car park.

    Great location and good facilities

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Excellent
    • Leisure trip
    • Couple
    • SignatureDouble Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean, staff were friendly but professional

    Stayed in January 2024

Showing 1 - 25

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