Air con in room was very poor, during the night I had to open the window (lot's of passing traffic from outside flyover, not a pleasant view). I found the people in the room next to me very noisy as they had young children, not good when you have important meetings the next day. On arrival check-in was very busy and slow, I had a wait of around 20 mins to book in.

Room was clean, Check-out was quicker than checking in

Stayed in April 2024

Shower a bit clunky, hot water was ok though

Good location, I had business meetings in the area so it was perfect

Stayed in April 2024

It’s very big, but that doesn’t have to be a negative point

Very nice staff, we had a really bad experience in London, and they gave us an upgrade which we really appreciated. We were also given free drinks vouchers.

Stayed in April 2024

Constantly having to input my email address into the Wi-Fi system on all my devices on a daily basis. It also seemed to slow down and stop occasionally.

I was upgraded (I think) to the 9th floor. Room was big and Exec level with a free mini-bar

Stayed in April 2024

Check in was 3.30pm so advanced noticed by the time I checked in in the evening. After a long travel I didn’t enjoy the 15 minute wait to be checked in whilst they found a suitable room On check out day, twice people tried to enter whilst occupied and before our allocated check out time of midday

Cleanliness, comfort & amenities

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Nothing to dislike - always a great stay here.

Breakfast is superb, possibly one of the best around. The bar area was very comfortable and the reception staff were all attentive. This hotel can get very busy being so close to the Apollo and Olympia, but this time it was pretty quiet which was lovely. Location is great just 5 mins walk to the Hammersmith tube / bus station. Although I was upgraded to a 'better room', which I was very grateful for, I wasn't really aware of any difference in facilities to the pretty good room I'd booked and stayed in before this trip, so knew what I was expecting in terms of room facilities so was able to make a direct comparison. If I was making the room choice again, I would stay with a 'Superior Room with Queen Bed and One Sofa Bed' rather than the Executive Room I was upgraded to on the 9th Floor.

Stayed in April 2024

Breakfast was partially cold like the black pudding, bacon and sausage

Stayed in April 2024

The bathroom pods are too small and the door didn't close properly. No clear signage as to where the front of the hotel is. Confusing that could get into hotel at main entrance after midnight. Disappointing having gone down to car park had to go back upto first floor to get parking ticket endorsed.

Location round the corner from our evening reception car park good. Car park entrance level reception very helpful - quick checkin

Stayed in April 2024

It seem to take longer than necessary to check-in. Otherwise all was okay. Nothing else to say but still typing to make the line go green, nearly finished,

The location is ideal for Hammersmith Apollo. Clean and reasonable price for London. Would we stay there again? Yes. We didn't stay for breakfast but enjoyed the late check-out at 12:00

Stayed in April 2024

Bar Prices , added 12% service charge on every drink

Good location , comfortable rooms

Stayed in April 2024

The car should be free if your staying there I just it's so wrong to have to pay 43 in car parking at the hotel where I am paying £130 to stay at.

Stayed in April 2024

2 things, one very minor. The tap in the bathroom flowed at the back of the sink, so after cleaning teeth, the flow did not wash away the "spittle" and a glass was needed to wipe clean the sink. The tap itself just looked ugly. The 2nd point is potentially more serious. There was no key card control on the lifts, so anybody could walk in from the street and go up to the room levels. The lift could be accessed without passing staff & no checks.

Comfortable standard hotel room. liked the drinks chiller with soft drinks in it which were complementory. We didnt use any of the facilities, it was very much a place to sleep for one night in a good convienient location.

Stayed in April 2024

Rooms need updating rest of hotel lovely

Price and location

Stayed in April 2024

The room was in the need of a refurbishment. Heating not working, beds uncomfortable, bedding old, bin too small. Overall clean, but seen better days. Cleaner knocked several times to do the cleaning when we weren't ready, felt rushed to leave.

Waqas and Franchesco were excellent for service. Another lady on reception not so good. Food was good, but dissapointed restaurant wasnt open on the Sunday.

Stayed in April 2024

The price of breakfast and the horrendous prices in the shop.

The room was nice and clean.

Stayed in April 2024

Nice specious room, great bathroom.

Stayed in April 2024

The carpet in the hotel was filthy and so old it was coming up. Really let the rooms down.

The location was fantastic for exploring in London, close to multiple tube lines and buses and the staff were brilliant allowing us to check in early allowing our first day exploring to be fair more comfortable without our bags.

Stayed in April 2024

Location was okay.

Stayed in April 2024

Roma was not clean

The position

Stayed in March 2024

Dinner was poor. We had to switch rooms due to a wedding party

Room was clean and tidy

Stayed in March 2024

Our room was so hot.

Loved the restaurant.

Stayed in April 2024

Being checked into a room which was still occupied, as a female travelling alone it didn't make me feel very safe

No fault of reception but I was booked into a room and someone was still checked in it. So was allocated a different room, thought I'd at least get a complementary drink or something as an apology but nothing Breakfast was great though and a good selection.

Stayed in March 2024

Parking - I understand it’s london and price was fair but I think if guest it should have been subside Rooms slightly dated but didn’t spoil the stay

Location of property - excellent The reception area - excellent Parking charges - fair for london Champagne suite - attended a family wedding reception lovely venue

Stayed in March 2024