Hotel needs a bit of TLC. The room could have been a bit more comfortable with better comfortable seating and less furniture. The walls are thin - ie you can hear others cough, speaking - this affected my stay and so my sleep was disturbed. The breakfast could have been better. On checking into the room I found a razor blade on the floor - I thought that was pretty bad luckily not walking (especially this hotel caters for families and elderly stays).

The hotel has rooms with sea views, so enjoyed those views from our room. Enjoyed using the swimming pool but could do with a bit of TLC - just make it look more welcoming from hotel stairs to the pool. All a bit dated.

Stayed in March 2024

Thin wall. Shabby exterior.

Location. Nostalgic interior.

Stayed in March 2024

Bed wasn't made and no shampoo or shower gel.in bathroom. Breakfast was tasty, and the staff very polite, but they were obviously short staffed, causing delays

Beautiful view from balcony, good sized room and very friendly staff despite being obviously short staffed. The hotel responded to our pre-request for a high toilet seat for my mum very obligingly. So that was great.

Stayed in March 2024

We where not happy there was no evening restaurant or bar open

Pool.the view the staff the location

Stayed in February 2024

No entertainment and outside needs a refurbish Plenty facilities but none being used

Good sea view

Stayed in October 2023

Bit dated.

Get a sea view.

Stayed in August 2023

The shower cubical was too small

Breakfast was good, however on a Sunday, there were issues with staff shortages, and we had to wait in a big queue to be served and had to clean tables on our own

Stayed in September 2023

Rooms were separated and in located in opposite corner of the building. I was supposed to receive £60 cash back from Booking.com, but did not get as the transaction could not be completed online and Booking.com did not inform about this.

Breakfast, swimming pool.

Stayed in August 2023

I couldn’t shut my window the first night as it was broken I didn’t get my swim as the pool was locked at 6pm not 8pm on first night. I did have a dip in the sea which was lovely.

It was pleasant and close to sea. I liked my room

Stayed in September 2023

Bed was old and uncomfortable Coffee shop didn't open at all No lift access to pool three flights of stairs Room service/ towels change hopeless No cable/satellite TV just digital free view and no bbc1 channel.

Location

Stayed in September 2023

Energy and attitude of reception staff at check in could be described as "meh" to borderline contemptuous when I had to ask directions to my room because she hadn't given any. A couple was constructively and kindly asking for a change of room, even prepared to forego their sea view, for a room with better quality decor/standard, yet the two staff members seemed unenthusiastic/slow to respond to them. Perhaps the staff are new or feeling a little out of their depth. Tired room, creaky floorboards in room + hallway outside, basic worn decor (which did not match photos), orientated on a corner with 2 other rooms having direct views into my room so only able to be in my room with curtains closed despite temperatures in high 20's (oC) and anyway little airflow due to being in this internal corner at rear of building. This also meant that the few occasions I had the TV on I had to have it on the lowest volume to minimise risk of disturbing guests in those rooms if my windows were open. Every time someone used a basin etc the sound of water running in pipes through the walls woke me up. Breakfast staff were doing their best to deal with overwhelm of number of guests (breakfast started quite late at 8:30am so many many people arriving around this time) so I just had to keep adapting and being grateful for what service I could receive. Not specific to this hotel: I am so so tired of the solo travel experience in the UK (on moderate budget) of being bunged in some lower grade/decor room than the double occupancy ones and paying a premium per person (compared to double occupancy per person) for what turns out to be some creaky floored ageing noisy building/room.

Vegetarian cooked breakfast, and non dairy milk provision. Proximity to sea. Spacious bathroom. Comfortable bed.

Stayed in September 2023

The bar area and dining room very nice

Unfortunately the hotel is still in the 70s/80s The rooms on the website look really nice but the 1st room we were offered was old and tatty the 2nd room was not much better with rotten timber on the balcony door, frame and window frame, beds most probably from the same era Not nice

Stayed in September 2023

Not enough parking for guests. Not enough staff to deal with breakfast guests.

Location was very good and the view was superb. Access to the beach also very good as the Lift is just outside the hotel doors.

Stayed in September 2023

I am disappointed with the quality of the breakfast and the swimming pool, which I could not use because it was closed.

Nice view

Stayed in September 2023

Seemed a bit tired.

Location.

Stayed in September 2023

Need bigger car park Cleaner rooms Tea room to be open as closed all weekend Blackout curtains Shelf in shower Expensive drinks in bar

The breakfast was small but ok Lovely pool Table tennis Bowls

Stayed in August 2023

Limited parking- only 10 spaces for the entire hotel Breakfast was not buffet Pretty old building

Big bathroom, great swimming pool, hotel was close to shanklin chine, great staff from the reception to the restaurant and cleaning staff- all were polite and helpful.

Stayed in August 2023

The room was very dated,torn curtains,very basic room.I don't think the hotel offers value for money,the communication from e.mails that I sent was very poor.Sorry,but I won't return.

The staff were very polite and helpful.

Stayed in August 2023

Cleanliness of the room Breakfast service was a bit frenetic Receptionist sometimes appeared too busy Coffee shop wasn’t always open at the advertised times

View was excellent, overlooking the sea Location, Shanklin was convenient

Stayed in August 2023

Were told it was a dog free hotel and there were two dogs there when we arrived.My daughter is extremely allergic to dogs and would have suffered an asthma attack if there had been a dog in the room.

Stayed in August 2023

The family room wasn't what was shown on pictures when booking. It certainly was not worth the money we paid, seen as we stayed here last year and was great for half the price we paid this year. Decorating commencing in the room next door, the room was cleaned once in the six days we stayed. The pool was shut for a couple of days. The bar was shut on 1st night but was opened when the coaches arrived the next day. No sockets next to bed like it stated had to go get an extension lead. Last year, they had a games room for kids, but this year, it had been moved to the library and was crammed in. Room tea and coffee weren't replenished during our stay. Our breakfast was pushed back to a later time to accommodate the coaches. 3 coaches took up car parking services. The room didn't smell nice. The windows were rotten, and the bad weather we had was howling through the window, but other rooms had double glazing. I was totally disappointed and did not enjoy our stay this year compared to last year. Feel like we were ripped off for the money we paid.

Breakfast was good.

Stayed in August 2023

Expensive

Clean and had some good facilities

Stayed in June 2023

Very dated tatty bedroom furniture, beds were uncomfortable springs visable .a valance would ve been nice . balcony needed a clean and repair better chairs with a little table would be good .Dining room a complete contrast lovely decor and a good breakfast .

Fantastic views .

Stayed in July 2023

Higgledy piggledy layout. Receptionist having to take meal orders and cash, plus towels for swimming, plus check in coach loads on her own.

Location excellent. Had eve meal 1st nt, which was poor.

Stayed in July 2023