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Reviews of Ockenden Manor Hotel & Spa 3 stars

Ockenden Lane, Cuckfield, Cuckfield, RH17 5LD, United Kingdom

#1 of 4 hotels in Cuckfield

Guests' Choice

Review score

Based on 318 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Spa Suite
    • Stayed 1 night

    sofa was not clean-stained

    Beautiful room, fantastic relaxing stay

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    A peaceful break.
    • Leisure trip
    • Solo traveller
    • Cosy Room
    • Stayed 1 night

    My room was very cosy and I looked the desk in front of the window. The spa was completely gorgeous and I appreciated being able to stay for an extra three hours after checking out of my room.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    Lovely, relaxing Easter weekend stay with old friends
    • Leisure trip
    • People with friends
    • Sussex Room
    • Stayed 1 night
    • Submitted via mobile

    Beautifully, sympathetically renovated and decorated old manor house.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Overall great with a shower niggle
    • Leisure trip
    • Couple
    • Cuckfield Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was below par for a 5* hotel. One had to climb into the bath which was slippy and the shower was very difficult to turn on and get the to the right temperature. This meant you got hit by v cold or v hot water.

    The spa is amazing with the outdoor pool and jacuzzi…the breakfast is very good. The room was cosy and clean and the bed was very comfortable.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Very good indeed.
    • Leisure trip
    • Family with young children
    • Cuckfield Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good. Only constructive criticism is: Presentation of breakfast order of scrambled egg could have been enhanced by simply adding a little garnish together with side order of toast as standard perhaps?

    Very comfortable and aesthetically pleasing. Extremely good service. All staff without exception were helpful and friendly.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    8.0
    Lovely and very comfortable place but too expensive for us!
    • Couple
    • Cosy Room
    • Stayed 1 night
    • Submitted via mobile

    Cosy room was very cosy! The beautiful decor, great staff and lovely spa can’t disguise the fact that this is VERY expensive. £30 for a cheese plate 😂

    Beautiful house and setting. Spa lovely. Good breakfast with lovely staff.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Beautiful location
    • Leisure trip
    • Group
    • Cosy Room
    • Stayed 1 night
    • Submitted via mobile

    The spa only had 8 beds. Unfortunately during our 3 hours in the spa we couldn’t get any beds which was a shame! The outdoor hot tub was also out of use which we weren’t told of prior to our arrival.

    Beautiful hotel, gorgeous rooms, friendly staff

    Stayed in March 2024

  • Reviewed: 2 January 2024

    9.0
    Great way to grèet the New Year
    • Leisure trip
    • Couple
    • Feature Suite
    • Stayed 2 nights
    • Submitted via mobile

    Great staff, good food, wonderful building

    Stayed in January 2024

  • Reviewed: 23 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Cuckfield Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect, except a bit pricey…

    Super dog friendly, every staff welcomed us! Food was also excellent.

    Stayed in December 2023

  • Reviewed: 2 November 2023

    9.0
    Lovely stay and will return.
    • Leisure trip
    • Couple
    • Cuckfield Room
    • Stayed 1 night

    Spa was excellent. Restaurant food and service was top quality.

    Stayed in October 2023

  • Reviewed: 26 September 2023

    9.0
    A very pleasant place to stay with friendly staff and great spa facilities.
    • Leisure trip
    • Couple
    • Cuckfield Room
    • Stayed 1 night

    Admittedly we did book the hotel at short notice but the only time available for a table for dinner for two on the Friday was 6pm which was far too early for us. In fact when I walked past the restaurant at 6 it looked as though we would have been dining in splendid isolation as it was empty. We were offered a table in the bar but that is a small room with round pub tables so that wouldn't have worked either. As far as I could tell there was no function on that evening so I would have hoped that for a hotel with a small number of rooms space in the restaurant could have been found later that evening for us. Fortunately the village is a short stroll from the hotel so we ate out. Breakfast although very tasty was somewhat limited in its choices I would have liked to have seen a bit more variety.

    The staff were very friendly and welcoming and the bedroom room was spacious and well furnished whilst the bathroom was large with a powerful shower. The Spa facilities are excellent and despite the fact that both the Friday afternoon and Saturday morning were very hot and sunny early September days, nothing was overcrowded (even got two sunbeds side by side.) I particularly recommend the pool and the tropical rain shower. A place of contrasts as the main hotel and garden are charmingly old and the spa very modern

    Stayed in September 2023

  • Reviewed: 25 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Cuckfield Room
    • Stayed 2 nights
    • Submitted via mobile

    Spa was nice but very busy because it is more like a health club - so people had reserved the sun loungers for the whole day! So that was a little frustrating - perhaps an area reserved for hotel guests at weekends would be a nice gesture Our TV didn't work - we didn't use it, and didn't ask for it to be fixed to be fair, but probably would expect little things like that to be checked before guests arrive. This hasn't affected how highly I would score the property, just feedback for next time!

    Beautiful setting, room and bed were comfortable. Really lovely getaway.

    Stayed in September 2023

  • Reviewed: 21 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Cosy Room
    • Stayed 1 night
    • Submitted via mobile

    Unfriendly and unwelcoming receptionist on checking in. (Another lady who checked us out was very nice.). The room was dark and the window faced directly onto a garden fence. The other wall must have adjoined the kitchen as there was a lot of noise and clattering in the evening. The next morning breakfast was delayed as the gas was 'off'. When it eventually arrived a good hour later English breakfast was cold. Luckily our lovely waitress arranged for us to have a refund for the breakfast. The hotel is overpriced and I will not be returning.

    We stayed in the small, cosy room with a comfortable bed and very good bathroom. Excellent evening dinner with good food and very attentive service. Waiting staff at dinner and breakfast very efficient and friendly. We did not use the Spa as full.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    8.0
    Lovely hotel, room could be better
    • Leisure trip
    • Couple
    • Cosy Room
    • Stayed 1 night
    • Submitted via mobile

    Room is on the small side. The pics show it exactly as it is but it would be difficult to spend more than one night due to its size. Would be difficult in winter in particular as there is no where to hang coats and/or wet bath towels.

    Lovely hotel. The spa is fantastic and the staff is super friendly (breakfast staff in particular). Great comfy bed.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Sussex Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was very busy (on the hottest day of the year)

    Beautiful house and surroundings. Lovely staff.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    8.0
    Too short
    • Couple
    • Cuckfield Room
    • Stayed 1 night
    • Submitted via mobile

    No Air Con …………28degC

    Everything

    Stayed in September 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Cosy Room
    • Stayed 1 night

    No shower in our Cosy room, just a bath. Drinks in the bar are really expensive.

    The spa is wonderful, really peaceful atmosphere. Clean and well maintained. The hotel is beautifully decorated and the gardens are stunning.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    9.0
    Fantastic weekend. Thanks!
    • Leisure trip
    • Family with young children
    • Feature Room
    • Stayed 2 nights

    The staff were very friendly and helpful

    Stayed in June 2023

  • Reviewed: 31 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Cosy Room
    • Stayed 1 night
    • Submitted via mobile

    It was raining and there was no covered pathway between spa and hotel

    Very beautiful hotel and grounds, great food.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    9.0
    Cancelled flight from Gatwick so a lovely night stop
    • Solo traveller
    • Sussex Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    Perfect for a mother daughter 24 hours spa & night away
    • Leisure trip
    • Family with young children
    • Cuckfield Room
    • Stayed 1 night
    • Submitted via mobile

    In the spa there was a constant beeping noise from machinery. Luckily the weather was gorgeous so we cd be outside and avoid the noise.

    Lovely service from the moment we entered the hotel. No stuffiness just cheerful, helpful staff. Beautiful decor. They apologised that there may be a little noise from a party but that it wd finish at 8.30. Liked the fact they anticipated that might be our worry.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Spa Suite
    • Stayed 2 nights
    • Submitted via mobile

    Spa is unbelievably expensive

    Stayed in June 2023

  • Reviewed: 29 June 2023

    9.0
    A perfect break from the stresses of everyday life
    • Leisure trip
    • Family with young children
    • Cuckfield Room
    • Stayed 1 night
    • Submitted via mobile

    My daughters didn’t feel like eating at the restaurant. The menu was fine but not what their taste buds were craving. The pub close by also served Thai food and this certainly hit the spot.

    Beautiful surroundings and perfect for relaxing and feeling pampered and stress free

    Stayed in June 2023

  • Reviewed: 29 June 2023

    8.0
    Perfectly acceptable. Quiet and comfortable as required.
    • Leisure trip
    • Couple
    • Cosy Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower head needed replacement. Did inform receptionist. Seemed to run out of a main course choice on Dinner menu rather quickly which severely limited choice.

    Breakfast good. Reasonable choices.

    Stayed in June 2023

Showing 1 – 25

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