Reviews of Old Bank House Hotel 2 stars

Gorey Village, Grouville, JE3 9FX, United Kingdom

#4 of 4 hotels in Grouville

Guests' Choice

Review Score

Based on 45 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.3

  • Location

    8.1

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    6.8

100% Verified Reviews

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Showing 1 - 40

  • September 15, 2016

    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Top floor bedroom very hot. The supply of a fan would have been much appreciated. Catches on the windows very poor. The place did not have a real identity between hotel or bar. It felt more like a bar most of the time .

    The food both breakfast and evening meal excellent

  • August 30, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms extremely basic. Not decorated for years. Hotel not adapted for disabled people. Hotel manager was elusive. Smoking by staff and guests was allowed in garden extremely close to rooms and filled bedrooms with horrid smell of smoke throughout day and more so at night. Shower was hit and miss with water. Nowhere to put shampoo/shower gel. Cubicle too small to bend over in so couldn't even put them on floor. Towels/bedding/shower mat not changed at all in whole of stay. We just thought generally unaccommodating in hotel and sometimes in the separately run Bar we were unable to use facilities of the bar one of the days due to private function with little notice given.

    Lovely garden area. Good location to harbour and village.

  • August 23, 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    We were up in the eves and the room was really hot.

    Easy to get to, quiet but not cut off, lovely breakfast and great food in the restaurant. Bar prices were good as well so happy to spend an evening at the hotel in the lovely courtyard garden. Paul made us feel welcome and would definately stay here again. :) Thank you from Denise and Kerry

  • August 18, 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    Perfect for what we wanted to do - explore the Island and some where to just sleep and have breakfast. This place was perfect and very reasonable compared to others but then we didnt want swimming pool, spa etc.

  • August 5, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Hotel owner/?manager totally lacking in customer service skills - answered a simple query with a tirade of accusations and insults, because he had not listened to someone trying to 'phone to leave an urgent message for a guest. Restaurant manager responded to a visitor's complaint very defensibly,no attempt to apologise,& later frosty with guests associated with that visitor. Both responded negatively to an attempt to provide positive feedback. We shall NOT be staying there again, or recommending this hotel!

    'Quirky' old building & tea garden. Good parking. Junior bar & restaurant staff very pleasant & helpful.

  • July 31, 2016

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our bathroom was a little dated and not very well lit, but all spotlessly clean and in good working order, so not a problem.

    Even though we only stayed one night, the staff were so friendly and helpful. We decided to stay there for dinner, as it was convenient, and actually had the best meal of our trip (the included breakfast was also spot on, and we hung around the next day for cream tea in the pretty garden... they must have thought they were never going to get rid of us!) Easy to find location in a charming village with local shops, a short walk to the beach and bus stop, and 10-15 minutes' pleasant walk to the harbour.

  • July 29, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted from a mobile device

    Could have been more options at breakfast like fruit, water and condiments readily available. Food was excellent quality still.

    Lovely staff and very clean hotel.

  • July 28, 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Bathroom could be updated, although spotlessly clean. Some fruit at breakfast

    Very friendly staff. Nice garden area. Convenient and frequent bus service.

  • July 26, 2016

    • Leisure trip
    • Family
    • Double Room
    • Stayed 4 nights

    Although indicated with no additional costs for a third person in the same room we had to pay the full adult prize for the third person (15 year-old child).

    Very friendly staff, good english breakfast, lovely garden

  • July 17, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    No complaints at all

    All the staff were very helpful and friendly, the food was excellent (if anything we got to much food) and the bar had a really good atmosphere.

  • July 12, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 1 Child)
    • Stayed 2 nights

    Wifi doesn't quite stretch to the rooms. The room next door had the TV very loud and kept us up for a while both nights, as did a party in the bar downstairs on one night - finished before 11 though so not too bad. Would have quite liked a bath in the room, not just a shower.

    Breakfast was absolutely amazing, cereal and toast as well as full Scottish or English and lots of other options we didn't have a chance to try. Room was nicely decorated, had everything we needed and comfy beds and pillows etc

  • July 7, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Bathroom needs updating, towel rail should have a warning about how VERY hot it gets , the hot water was a bit hit or miss .Breakfast needs bringing up to date.

    Very clean maid every day , good location

  • June 28, 2016

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Proper bathroom would have made it even better.

    Breakfast excellent (all fresh food), but could have been a little more for people not having full English.e.g. A whole tomato or a whole mushroom,

  • September 13, 2015

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    The hotel is sad tired and dated. The bar shut at 9pm, there was no lighting in the garden at night so it couldn't be used. The breakfast was the same very day, no variety, no fruit, no yoghurt.

    The location was superb The Tea garden and the lady who ran it

  • June 25, 2015

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Found the bathroom a bit lacking. The shower was very small and hot water was a bit hit & miss. The washbasin was in the room not in the bathroom with the toilet.

    Gordy Village & Gorey Pier are an ideal location for exploring the island. On a bus route running every 15 mins to St Helier.

  • June 22, 2015

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 9 nights

    Breakfast! It seems that fruit is an unknown quantity and the cooked food merely a variation of the full English Breakfast. Bearing in mind the many French and German guests a continental breakfast would be an interesting alternative. But please some fruit, bananas, apples, oranges, etc. not just the juice.

    The rooms and facilities are very clean and well attended

  • September 28, 2016

    • Business trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Paying two bills one for accommodation ,one for food and drink

  • September 20, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was too comfortable making it hard to get out of

    The staff were excellent, the location is spot on

  • August 17, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 10 nights

    Slow service sometimes

    Scottish breakfast

  • August 16, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really helpful manager/owner who went above and beyond to assist

  • July 21, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Booking was not actually received. Pillows pretty poor,

    Despite booking not coming through we were given a great room. Outdoor area lovely

  • July 9, 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    Unreliable hot water for shower in morning

    Really liked the tea garden and the rather quaint attic bedroom

  • July 8, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bedroom rather small Batheoom too small

    Atmosphere

  • July 4, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 8 nights

    Bathroom was tiny, had to have sink in the bedroom.

    Friendly staff, excellent breakfast, good location.

  • June 28, 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    everything

    yes .. great..

  • September 3, 2015

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bathroom somewhat 'tired' and could do with tidying and painting.

    great value and good location. Nice sized car park and friendly staff.

  • August 18, 2015

    • Business trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Sadly the pillows were old and tired making sleep uncomfortable. Bar closed at 9pm.

    Good sized room and bath nice, light and airy.

  • August 16, 2015

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Windows rattled

    Location to beach.

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • September 25, 2014

    • Leisure trip
    • Couple

    Nothing

    Friendly staff, great location just a few minutes walk from Gorey harbour and castle with a good selection of pubs and restaurants. Room was clean and comfortable, and breakfast was excellent. Patio garden lovely and sunny and perfect for sitting out after breakfast. Plenty of parking.

  • August 30, 2014

    • Leisure trip
    • Couple

    breakfast could have been improved with some fresh or dried fruits

    convenient location for town the scrambled eggs for breakfast were quite superb and uniquely served

  • August 24, 2014

    • Leisure trip
    • Couple

    The hotel is less expensive than most other establishments in the area to stay in and there was nothing to dislike as long as you don't expect a 5 star experience. They could possibly add yogurt to their choice of items for breakfast. There was however a choice of cereals and cooked english breakfast which was very good.

    Good location away from the busy harbour front and a short stroll to the beach and the bus stop for St. Helier. A pleasant 10 mins flat walk to Gorey pier with numerous restaurants and cafes. A short bus ride to the zoo. our room was spacious and comfortable and had a bath and shower. Fiendly staff. There is also a spacious car park

  • August 16, 2014

    • Leisure trip
    • Couple

    We didn't like leaving

    The locale was splendid with the castle dominating Gorey and plenty of great restaurants. I have never seen so many electricity sockets as we had in our bedroom. With today's smartphones, tablets etc., they are essential. The beds were comfortable and the staff made for a friendly atmosphere.

  • August 1, 2014

    • Leisure trip
    • Couple

    only two nights out of seven was the bar open after approx 6.30pm. Some of the furniture in the rooms although spotless was a little tired, just needed a little maintenance.

    location, friendly and obliging staff, could not fault the food (breakfast only)

  • August 1, 2014

    • Leisure trip
    • Couple

    The hotel did not serve evening meals, so after eating out we came back for a drink as we were driving. Unfortunately,over our seven night stay, the bar was only open for TWO NIGHTS .We did not think this acceptable.

    Staff went out of their way to please you. English breakfast was excellent set you up for the day.lovely garden to sit in, cream teas were very nice, a very relaxing place.

  • July 8, 2014

    • Leisure trip
    • Couple

    Nothing really.

    Good village location close to excellent beach, bus route, local restaurants. Very friendly and helpful staff. Minor problems were sorted out quickly. The room was clean, Excellent cooked breakfast. Good value for money.

  • June 27, 2014

    • Leisure trip
    • Group

    Our room had a very small window so not much light or air came in. It seemed like a lower quality back room but don't think the price reflected this.

    The personality of the lady at breakfast, quite a character and entertaining. Good quality cooked breakfast.

  • June 26, 2014

    • Leisure trip
    • Group

    Everything, the friendly atmosphere, our room, the setting, beautiful paved area surrounded by plants and vines, convenient for Gorey shops and beach. Nearby fish and chip shop and Chinese restaurant, away from busy St Helier but with a bus just along the road to town. Large car park too.

  • June 17, 2014

    • Leisure trip
    • Couple

    The staff were very friendly, helpful and just genuinely nice people! The garden was a lovely place to sit and relax and chat in the sun! Great value for money.

  • May 17, 2014

    • Leisure trip
    • Family

    no bath in room. difficult when have young child in small shower

    the lady who served breakfast and lunch was very friendly and great with our 2 year old daughter Summer

  • August 11, 2014

    • Leisure trip
    • Couple

    Rooms need improving. Quite basic.

    Excellent waitress on the terrace which is a good place to sit.

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 40