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43 Princes Street, New Town, Edinburgh, EH2 2BY, United Kingdom
20 April 2016
눉Rooms are a little dated and in need of some modernising. Bathroom in particular appeared untidy, although it was clean, just old and not well maintained. Access using old keys with the room number and hotel on them means you have to leave them at reception due to security concerns. Probably about time they replaced the door locks with secure card access.
눇Excellent location, especially for the rate we paid. Staff were nice and service was good. Room was comfortable. Lounge area was nice for a night cap
19 April 2016
눉I was concerned that every member of staff appeared to be from Poland; I would have expected a mix of ethnic groups to be represented on the staff reflecting the population of the city. It meant that it felt like being in a foreign country and I was sad that no local people were on the staff. They were kind and helpful - I liked them - but that doesn't explain the situation.
눇We loved our room at the top with porthole windows looking down over Edinburgh. It was so attractive with a well thought out design for the bathroom and bedroom. It was very clean and cosy. The staff were professional and helpful. The views from the restaurant and lounge were great. Room service was excellent and free luggage storage after check out was much appreciated and reliable.
19 April 2016
눇comfybed Pleasant staff
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