28 Gloucester Terrace, Westminster Borough, London, W2 3DA, United Kingdom
#405 of 1,010 hotels in London
Guests' ChoiceBased on 1439 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.0
Staff
8.8
Value for money
7.9
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Giacomo
United StatesRoom size. Not for two people. Double bed with no side room and rough sheets if you toss and turn. . The bathroom is too small. Had difficulty shaving in the tiniest vanity. Smaller than a standard pedestal. No elevator. They offered help with the luggage but had to wait for assistance from sister hotel across the street. No 24 hour desk. Make sure you do not lose your card which taps you in after 20:00. Otherwise you need to go across the street for help. I would request two cards. As a fyi, the tube with bank card is a tap in and out. Make sure you register an exit tap out otherwise it's a full fare day charge. If we were carrying smaller bags the room might be ok but bathroom is just too small.
Location near Paddington Stations. A few good cafes and italian reaturants within 5 minutes walking. Staff were great.
Stayed in April 2024
Reviewed: 20 April 2024
Rachel
New ZealandI was disappointed with the tea selection, this being England
Nice and close to Paddington station, and on a quieter street. Pretty area, close to the park, cute flower baskets outside the building. Comfortable bed and spacious room.
Stayed in March 2024
Reviewed: 20 April 2024
Katrina
United KingdomGreat location - only 5 mins walk from Paddington station. Clean rooms and bathroom, comfortable bed, Nespresso in room (although did leak which I informed the staff about), complimentary bottled water, Molton Brown bathroom products, happy and friendly staff.
Stayed in April 2024
Reviewed: 19 April 2024
Michelle
United StatesThere is no elevator and the pillows could be better.
The hotel is very close to the Paddington Station. The room is comfortable, clean and quiet. The staff is very friendly.
Stayed in April 2024
Reviewed: 18 April 2024
Mark
United KingdomThere were no catering facilities on site.
Good sized room, clean and well furnished, close to Paddington station
Stayed in April 2024
Reviewed: 17 April 2024
Larry
United StatesShower area too small even for an average sized person. Having to get luggage up and down four flights of stairs.
Comfort of bed and bedding
Stayed in April 2024
Reviewed: 16 April 2024
Tara
United KingdomNothing - all good.
Size of room, very clean, lots of tea and coffee.
Stayed in April 2024
Reviewed: 16 April 2024
Stephen
United KingdomThe room was a little on the small side, particularly the bathroom. I had to stay an extra night and they charged me a 50% premium for the same room. That left a nasty taste to what would otherwise have been an enjoyable stay.
Perfect for what I needed. Clean tody and well equipped
Stayed in March 2024
Reviewed: 15 April 2024
Sarp
TurkeyBathroom was VERY small
Location was perfect
Stayed in April 2024
Reviewed: 15 April 2024
Marie
United KingdomThe sliding shower doors didn't really close properly, making the floor wet outside.
The room is small but you don't need much more space. The bathroom is clean and is more than sufficient for a night or two. The bed is really comfortable, the tea/coffee making facilities are good, the TV works well, heating/air con worked perfectly. Bottles of mineral water were in the fridge on our arrival. The thick curtains block the light from the street at night. Our room was facing the road (not sure if there are other kinds of rooms...) so we heard ambulances and motorbikes in the early evening, but nothing unbearable in a big city. The staff offered us to leave our luggage after we checked out, to be picked up again before taking the train. That was a nice touch.
Stayed in April 2024
Reviewed: 12 April 2024
Jonathan
United KingdomNothing specific, although the bathroom is small, relative to the overall room size.
Close proximity to my office in Paddington. Competitive price point vs local alternatives. Spacious rooms.
Stayed in April 2024
Reviewed: 10 April 2024
Ian
United KingdomNo lift
Good sized room, large tv, good bathroom with showers and toiletries, free water
Stayed in April 2024
Reviewed: 8 April 2024
Soren
DenmarkExtremely small cink in the bathroom. Would have preferred a bigger one even if it means the bathroom would be a bit more crowded then. You could hardly get your mouth over the cink without hitting the wall with your head. Mattress was not the most luxurious and comphy but it was OK. Rooms here, and at the co-owned Hotel across the street, was discounted when we were there to around half the price of what we paid, so if you book early you pay premium prices as compared to daily prices if they have too many available rooms. It's a gamble to book layer of course but it's a bit annoying to see that you could have stayed for half the price. Feels like you've been fooled a bit.
Nice location close to Paddington Station and Hyde Park. Clean and safe neighborhood. 15 min to SOHO. Newly renovated. Nice tea, coffee and water facility. Fairly spacious room.
Stayed in April 2024
Reviewed: 8 April 2024
Janice
Hong KongPillow a bit soft but not the end of the world and bathroom a little small.
Location super convenient, incredibly kind and friendly staff, good selection of amenities for the price of the room.
Stayed in April 2024
Reviewed: 8 April 2024
Andrew
United StatesStaff took a little while to help me even though I was the only customer there, and after a long flight waiting to be helped was tiring and annoying. Also, the hotel makes you check-in in another hotel so if you have alot of bags it will be quite difficult, especially if you are tired.
Good location, room was really nice, even though it was in a basement - it was spacious, clean, with a great bedroom and a VERY nice room for the middle of London, right near the park. I was very happy with the room, personally.
Stayed in March 2024
Reviewed: 7 April 2024
Debra
United KingdomStairs
Very well priced
Stayed in March 2024
Reviewed: 6 April 2024
Mark
United KingdomClean modern staff were very helpful and friendly
Stayed in April 2024
Reviewed: 5 April 2024
Sian
AustraliaThe room was small, but had everything needed for a short stay
Great location, except the signage wasn’t great so I walked straight past it in the street! I arrived to my room and it was very noisy next to a vent. This was not going to be easy to sleep after a very long haul flight into London. I asked at reception to be moved and they were happy to accomodate. Of which I was very thankful.
Stayed in April 2024
Reviewed: 1 April 2024
Simon
United KingdomVent outside the window, and no double glazing, apart from that all good.
Great location, good room, clean and neat. Easy check in, no problems. Great shower in the morning, really good.
Stayed in March 2024
Reviewed: 28 March 2024
Evgeny
CanadaNo elevators. Hard to get up with heavy suitcases.
Stayed in March 2024
Reviewed: 28 March 2024
Shindo
JapanThe sink is too small to wash.
Small room but very cozy. Location is good!
Stayed in March 2024
Reviewed: 25 March 2024
Katie
United KingdomNothing.
Second time staying here and once again it was excellent. Clean, lovely room and excellent location.
Stayed in February 2024
Reviewed: 24 March 2024
Faith
ItalyLocation and staff
Stayed in March 2024
Reviewed: 23 March 2024
Ming-yi
SwitzerlandGreat location and friendly staff. Very clean. Very accommodating--we were able to check-in earlier than expected, which was of great convenience as we were quite tired from our journey.
Stayed in March 2024
Cahors, France
Murça, Portugal
Kota Kinabalu, Malaysia
Milton Keynes, UK
Târgu Jiu, Romania
Budapest, Hungary
Vrchlabí, Czech Republic
Rye, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content