Everything

In desperate need of up grade scruffy and badly maintained

Stayed in October 2021

Everything could have been better! The car park was awful. The majority of which blocked by a coach, other parts of it had skips in. Just messy! In reception on receiving my key, the document I signed was barely readable- the printer has probably stated "black ink low" all year! The whole building was neglected and didnt smell great. Stale smoke perhaps? So much space and no investment for a decade or two. My room 19 - the door and lock had been damaged. 5 or 6 screws held the lock in place. By the damage on the door it looked like a crow bar had been previously used to gain entry. A window was boarded up too! The bathroom floor hadn't been cleaned for weeks. I cleaned it with a towel see picture. As I explained to reception it was as if new towels had been placed on the bed and Febreeze was sprayed in the room...and that is a cleaned room! I was offered room 23 as an alternative. It smelled bad and the bathroom floor had a sticky mess. I then suggested before they offer me another alternative, that they look at the room and decide if they would stay there?... It was at this point that the reduction in room rate was offered and accepted. After all I had cleaned some of it! Strangely enroute to room 23 I noticed 3 rooms were not even closed. The explanation of why made no sense to me and just summed up the incompetence of the people managing the hotel. Perhaps the rats haven't learnt how to use keys yet? Sadly I only have 1 photo, but do have a 2 minute video. A walk from reception to my room. Horrific! Could be the set for a new HOSTEL movie perhaps?

The proximity to the M6, and also a pub/restaurant 1 minutes walk away. The TV worked. The shower had hot water if you ran it for 5 mins! I was given a 50% refund as they agreed the hotel was not good enough. I made it out alive!

Stayed in September 2021

The Wi fi is only in reception.Tv didn’t work but the man on reception who was helpful sorted it out.The room had a strong urine/damp smell and the room was dirty.the door looked like it had been kicked in at some point. Wouldn’t ever stay here again the rooms look absolutely nothing like the photos.

Location suited us.Reception staff friendly.

Stayed in September 2021

first room,,,,,tv didnt work, no tea facilities at all, floor dirty, shower door off its hinges, i had to squeeze through a tiny gap and open it from inside, then wouldnt close properly. shower itself held on with black tape, unknown electrical box hanging from ceiling with bare wires, damp patches on ceiling, door had been forced open damaging frame. so unsafe. radiator was falling apart, given another room the next day, again door had been jemmied. when i looked at others, most doors in that area had been forced, couldnt sleep well as door frame badly damaged, i felt intruder could get in with ease. dance music coming through walls, when i had to get out of bed to report it, turned out the music was belonging to the staff, awful experience.

very little. room was beyond bad, but they changed it the next day. which was slightly better.

Stayed in September 2021

Everything else. Floor was dirty, the room wasn't neither clean nor tidied when I got there again in the evening. There were some dead bees on the floor.

The service was kind and helped us with cabs and locations to visit.

Stayed in September 2021

The bathroom wasnt cleaned properly and there was no windows in that room

Not much to like since there was no windows in the room

Stayed in September 2021

Location wa ok for me personally

No food available at the property

Stayed in September 2021

no hot shower which for the price is terrible also no running hot water tap. inadequate locks on doors, they were not secured to the door properly, the hotel felt very unsafe as a whole.

television was ok

Stayed in August 2021

On arrival it looks like the place is closed down and in need of repair. I supposedly had an executive room which came with a huge damp patch on the ceiling from a leak upstairs, when I questioned this I was told not to worry as the leak had been fixed. The room smelled of damp and the damp patch had its own array of fungus growing on it. Due to the school holidays and a nearby festival there were no alternatives so I had to grin and bare it. 1 bottle of mould spray and some Fabreeze it was just about manageable. The photos on booking.com do not reflect the current state of the property. There is no cask conditioned ale or home cooked food as advertised. I witnessed a number of people checking in then quickly leaving on inspection of their rooms. Very disappointing as I have stayed in other OYO hotels and they were great. Sadly this one is not.

The bedding was clean and the TV was good.

Stayed in August 2021

everything

nothing about it apart from maybe location

Stayed in August 2021

This place is really cringe and rundown, it's a health hazard. I'm surprised it's running legally. Mould everywhere, poor ventilation, no heaters in our room. It got really cold and damp (during summer!), so our duvet was basically damp because it was next to a (closed) window. I think (hope) that everything was clean, however some towels were stained so we didn't use them. Our double bed was in fact a small double. The shower took 5 mins to heat up. The floors and doors were extremely noisy. But hey, at least they got a phenomenal photographer to take the pics of the rooms! This 'hotel' is definitely nothing like the pictures!

- helpful staff - coffee & tea in the room - room 'seemed' clean in general - soap, shampoo and lotion were provided - bed was alright, had a good night's sleep

Stayed in August 2021

The door to our room was smashed and something had been spilled all over the walls. Sink was practically on top of the toilet. Went to creamfields so served it’s purpose as a bed for the night but very overpriced for the quality of room. Didn’t even have a window. Staff were very nice just a shame the room was a dump.

Stayed in August 2021

very old and dirty hotel , employees not happy and I had to ask to change garbage and towels , rooms without phone to reception and I was not informed about password wify and breakfast .

location, bed and pillows.

Stayed in August 2021

It looked rundown from the outside

The bath was deep and long enough for me

Stayed in August 2021

So the room smelled like fried food. When walked into the corridor if the room there were guests smoking and having load music. Around 3.30 in the morning woke up with - what I think was a staff member speaking with one of the guests on the corridor. The room walls are so think you can hear everything from next door. The room was not only basic as the bed was uncomfortable the carpets dirty. I confess that I was so disappointed that I nearly walked out that night. I never really right a bad review bad I thought I would need to let future guests know what they are booking.

The staff was polite

Stayed in August 2021

The whole building is very dated and not very well kept. Beds were hard and had broken springs. Bathroom was not very clean. Foyer had a leaking roof and was definitely not worth paying just under £70 for

The location was accessible

Stayed in August 2021

everything, no lock on door to room, drug usage evident on roof top

nothing

Stayed in July 2021

No WIfi No light bulb in room light Bed not comfortable

Staff member was friendly

Stayed in July 2021

The hotel is in a state of renovation

No breakfast available

Stayed in May 2021

the room above was leaking sewage water from the ceiling, it leaked on my wife down the wall on carpet. there was a socket and my wife hair straightener which was covered in water, the water was brown this is unexceptable and we was expect to sleep in a 4ft bed which is not a standard double

bathroom was clean and tidy the room was ok to sart with

Stayed in May 2021

The place is run down. It looks like it's about to be shut or condemned. Beds are awful. Mold in the bathroom and that was the best thing about this place.

Staff were nice

Stayed in September 2021

Everything - staff where good though

BAD

Stayed in October 2021

Simply everything. Checked in shown to room which had no lock on the door. Was going to ask to change rooms but there was a queue of people wanting to do same thing so pointless. While in bed at 00.30 manager knocked on my door and tried to move me to another room as someone wanted this one as it had more beds. When I informed him I had been in it all day and it wouldn't be covid clean he agreed.

Nothing

Stayed in October 2021

tv remote could use sorting out, Wi-Fi was hard to pick up in my room, so maybe they need signal boosters, but other than that, all good. Where the hotel may have lacked, the staff made up for it with positive attitudes.

nice roomy single room, friendly staff, exceptionally cheap prices, well made bed, with all the little bits, soap, shower cream, towels, toilet rolls. Tv, coffee and tea. Had a bar and served food weekdays. With a few tweaks, this could be a real gem of a place. I think some people reviewing were expecting too much for their money, I could go on about the negative aspects of my room or the hotel, but fact is, there are more positives than negatives, and if you want 5 star, I heard the Ritz is excellent, but if you want value for money, this is a great place. I would be happy to stay again.

Stayed in October 2021

Cleaning horrible

Not cleaning at all!!!!!!!!!!!!!!!!!!!!. Wifi just in the hall not at room.

Stayed in September 2021